Senior Customer Relationship Executive

Job Role- SR. Customer Relationship Executive

Location - Noida sec -62 , I thum tower , 206

Mainly we are looking for Banking , Hospitality and Aviation experienced candidates

A CRE is responsible for building and maintaining positive relationships with a company's customers.

This role involves providing excellent customer service, resolving customer complaints and ensuring customer satisfaction and finding creative solutions to customer problems.

- Responding to customer inquiries and concerns via phone, email or chat in a timely and professional manner.

- Building healthy relationships with customers to foster loyalty and repeat business.

- Gathering customer feedback and making recommendations for improving customer service

- Keeping accurate records of customer interactions, transactions and outstandings payments.

- Collaborating with other teams within the company to ensure that customer needs are met.

Required Skills:-

- Experience in customer service or a related field

- Excellent communication and interpersonal skills

- Ability to handle difficult customer situations with empathy and professionalism

- Strong problem-solving skills and the ability to find creative solutions to customer problems

- Ability to multitask and prioritize effectively

- Familiarity with customer relationship management (CRM) software

- A passion for delivering excellent customer service and strong follow-ups.

Contact - 9625739060

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person