Senior Customer Relationship Executive

Company Description

Indel Money Limited is a non-banking finance company based in Kerala, India, and is known for offering various financing services, including gold loans, SME loans, and money transfer services. The company aims to provide top-notch financial services and be the preferred choice for customers.

Company Website: https://indelmoney.com/

LinkedIn: https://www.linkedin.com/company/indelmoney

Location: Chennai, Coimbatore, Tirunelveli, Madurai

Contact Details

Email US: hr.tn@indelmoney.com

WhatsApp US:7904757960

Roles and Responsibilities

• Manage customer relationships to drive revenue growth through cross-selling and upselling of gold loan products.
  
• Handle cash transactions accurately and efficiently, ensuring compliance with branch operations procedures.
  
• Conduct marketing activities to promote new client acquisition and increase brand awareness.
  
• Generate leads by identifying potential customers for gold valuations and loans against gold (LAP).
  
• Ensure effective communication with internal teams to resolve customer queries and issues.
  

Desired Candidate Profile

• 1-6 years of experience in banking or finance industry, preferably in a similar role.
  
• Strong understanding of branch operations, including cash handling, sales, and customer service principles.
  
• Excellent communication skills for effective customer handling and relationship management.
  
• Ability to work independently with minimal supervision while meeting targets for revenue generation and new client acquisition.