Senior CRM Lead

Skills:

Client Relations, Soft Skills, Negotiation, CRM Strategy, Retention Strategies, building management,Senior CRMWe are seeking a highly motivated and experienced Senior CRM to oversee customer relationship management, upsell services, manage center operations, and lead client-centric projects. The role requires strong communication, problem-solving, and leadership skills to enhance customer experience, increase revenue, and ensure smooth functioning of coworking centers.Key Responsibilities

• Customer Relationship Management
  

Build and maintain strong relationships with members and corporate clients.
Handle client onboarding, renewals, escalations, and feedback.Drive customer satisfaction and retention through proactive engagement.

• Upselling & Revenue Growth
  

Identify opportunities for upselling and cross-selling coworking products (meeting rooms, virtual offices, additional seats, event spaces).
Achieve revenue growth targets through strategic client engagement.Create proposals and pitches for client upgrades and value-added services.Center ManagementOversee daily operations of coworking centers.Ensure adherence to service standards, facilities maintenance, and safety protocols.Manage front-desk, housekeeping, and vendor teams for smooth center functioning.Monitor occupancy levels, billing, and collections.

• Project & Event Management
  

Coordinate client events, community engagement activities, and networking sessions.
Work with internal teams for expansion projects, fit-outs, and center launch activities.Track project timelines, budgets, and deliverables.

• Reporting & Analysis
  

Maintain CRM dashboards and generate regular reports on client satisfaction, renewals, and revenue performance.
Analyze customer insights to improve service delivery and upsell opportunities