Senior Business Systems Analyst, Collaboration Tools

We are searching for a Senior Business Systems Analyst to lead the optimization of Slack Enterprise Grid and other collaboration tools that drive productivity and collaboration within our organization. As the Senior Business Systems Analyst, you will play a crucial role in developing and executing the strategy for Slack Enterprise Grid and other collaboration tools, focusing on workflow optimization, enhancing cross-functional collaboration, and driving process improvements. Your responsibilities will include establishing governance frameworks, managing change initiatives, ensuring compliance with security and data policies, and collaborating closely with IT, security, and compliance teams to mitigate risks and respond to incidents effectively. By leveraging user feedback and collaboration trends, you will identify opportunities for automation and efficiency enhancements, aligning collaboration tools with business objectives and evolving organizational requirements through strategic planning and continuous innovation. In this role, you will: - Lead the optimization and user adoption of Slack Enterprise Grid and other collaboration tools, such as Asana and Lucid Spark, aligning tool capabilities with business needs and enhancing workflows. - Develop and implement governance frameworks for Slack and other platforms, ensuring policy compliance, security, and alignment with organizational objectives. - Drive change management efforts to support new feature rollouts, best practices, and integrations, ensuring user adoption and minimal disruption. - Analyze tool usage, gather user feedback, and identify opportunities to enhance platform performance and engagement. - Define and monitor key performance indicators (KPIs) to evaluate the business impact of collaboration tools and drive continuous improvements. - Prioritize enhancements based on business impact and user needs, maintain a feature request and process improvement backlog, and standardize license management processes. - Collaborate with IT Security and Compliance teams to manage risk, incident response, and security protocols related to collaboration tools. - Stay informed about industry trends, emerging Slack features, and innovative integrations to boost productivity. - Develop personas and use cases to guide Slack governance, automation, and customization based on real employee needs and facilitate stakeholder meetings to ensure alignment with business goals. Qualifications: - 6+ years of experience in business systems analysis or IT project management. - Proficiency in Slack Enterprise Grid, project management software, software license management, and SDLC methodologies. - Experience in defining KPIs, automation tools, data analysis, and effective communication skills. - Preferred expertise in Slack optimization, strategic planning, change management, analytical skills, and collaboration with stakeholders. Please note that candidates must be physically located and plan to work from Karnataka or Maharashtra. Zendesk offers a hybrid work experience that combines onsite collaboration with remote work flexibility, emphasizing connection, learning, and celebration. If you require accommodations due to a disability, please contact peopleandplaces@zendesk.com with your specific request.,