Senior Business Systems Analyst, Collaboration Tools

As a Senior Business Systems Analyst at Ultimate.ai, your primary responsibility will be to optimize Slack Enterprise Grid and other collaboration tools to enhance productivity and cross-functional collaboration within the organization. You will play a key role in developing governance frameworks, managing change initiatives, and aligning collaboration tools with business goals and evolving organizational needs through strategic planning and continuous innovation. - Serve as the primary lead for Slack Enterprise Grid and other collaboration tools, driving strategic enhancements and user adoption. - Collaborate with business partners and leadership to align tool capabilities with business needs, optimizing workflows and improving cross-functional collaboration. - Develop and implement governance frameworks for Slack and other platforms, ensuring policy compliance, security, and alignment with organizational objectives. - Lead change management efforts to support the rollout of new features, best practices, and integrations, ensuring user adoption and minimal disruption. - Conduct ongoing analysis of tool usage, gather user feedback, and identify opportunities to improve platform performance and engagement. - Define and monitor key performance indicators (KPIs) to assess the business impact of collaboration tools and drive continuous improvements. - Maintain a feature request and process improvement backlog, prioritizing enhancements based on business impact and user needs. - Establish and oversee a standardized approach to license management, application renewals, audits, and reporting. - Partner with IT Security and Compliance teams to manage risk, incident response, and security protocols related to Slack and other tools. - Stay current with industry trends, emerging Slack features, and innovative integrations to enhance productivity. - Develop personas and use cases to guide Slack governance, automation, and customization based on real employee needs. - Facilitate cross-functional stakeholder meetings to ensure collaboration tools support business goals and drive alignment on governance updates and improvements. - Experience: 6+ years in business systems analysis or IT project management. - Experience with Slack Enterprise Grid, project management software like Smartsheet, Asana, or Jira. - Understanding of software license terms and effective software inventory management. - Proficiency in SDLC and IT project management methodologies. - Skill in analyzing and documenting business processes and requirements. - Experience with automation tools, scripting, and API integrations. - Proficiency in data analysis tools like Looker, Power BI, or Excel. - Excellent verbal and written communication abilities. - Effective interpersonal skills for team collaboration and stakeholder management. (Note: The specific details about the company's location preferences and hybrid working model have been included as per the job description provided.),