Senior Business Process Analyst

Job Description:

Location -Noida /Hyderabad

Exp 8+

Job Title: Process Analyst / Discovery Analyst

Experience Required: 8 to 10 years

Job Description:

• Support discovery initiatives and complete all necessary documentation, data gathering, and analysis required for processes under review, with guidance from the Discovery Lead.

• Collaborate with stakeholders to ensure the accuracy and completeness of gathered information, including the creation of current-state process maps, experience maps, and other artifacts.

• Partner with business, technology, and analytics teams to identify and prioritize opportunities, ensuring that all opportunities are tracked and followed through to completion.

• Facilitate collaboration across business and technology teams, ensuring smooth coordination and communication.

• Provide support in solution design and implementation as needed.

• Drive end-to-end automation projects, from opportunity identification and qualification to creating project Cost-Benefit Analyses (CBA) and ensuring successful execution.

• Contribute to the development and growth of the Intelligent Automation (IA) program.

• Stay updated on the latest developments in IA technologies and actively participate in Proof of Concepts (POCs) and Proof of Value (POV) exercises for new technologies.

Skills and Qualifications:

• Certifications: Lean Six Sigma Green Belt, Value Stream Mapping/Process Mapping

• Expertise in Automation & Analytics:

o 2+ years of experience identifying and solving use cases for RPA tools like Blue Prism, UiPath, Automation Anywhere, PEGA, etc.

o Experience with OCR/ICR tools such as ABBYY, Kofax, AWS Textract, Vidado.

o Experience in NLP, including Sentiment Analysis, Amazon Comprehend, and analytics using unstructured data and chatbots.

o Exposure to machine learning tools (e.g., Amazon Lex, Auto-WEKA, BigML, Google Cloud AutoML, IBM Watson Studio) and data visualization tools (e.g., Tableau).

• Experience with process assessments using IA toolkits.

• Cross-functional Collaboration: Ability to work with large, cross-functional teams to align with strategic objectives.

Preferred Skills:

• Strong problem-solving and analytical skills. Expertise in OCR, NLP, and ML automation solutions.

• Excellent attention to detail in documenting requirements.

• Proven ability to coordinate and lead project teams of 10+ members.

• Strong communication skills, with the ability to lead discussions with large audiences.