Senior Business Analyst

Job Summary

Senior Business Analyst

Key Responsibilities

Product & Feature Development

• Ensure new features/products with enterprise-level applicability (including EI and International entities) are assessed for scalability and relevance.
• Coordinate with internal stakeholders to review and validate new Business Requirement Documents (BRDs).
• Assist the Senior Product Owner in epic and feature prioritization, and conduct customer usability testing sessions.
• Contribute to the creation and execution of the product release plan.

Backlog & Delivery Management

• Define, maintain, and regularly publish the product/channel backlog.
• Create clearly articulated Epics, Features, and User Stories with defined Acceptance Criteria.
• Ensure backlog visibility and alignment across all relevant business and technology stakeholders.
• Support continuous updates to the test case repository to reflect real-world scenarios.

Quality Assurance & Testing

• Leverage automated testing tools and reusable scripts to enhance testing efficiency.
• Lead production sanity checks, including pilot client testing prior to go-live.
• Maintain rigorous product quality through functional, regression, and UAT support.

Operational & Incident Management

• Own product technical support, handling incidents, problem tickets, and customer inquiries/complaints.
• Resolve internal and external conflicts within product squads and ensure smooth delivery coordination.
• Conduct regular training sessions and product knowledge workshops for internal teams and client-facing groups.

Domain & Technical Expertise

Channel Expertise: TBS Channels – Web, Mobile, H2H, API

• Proven experience managing Transaction Banking Service (TBS) platforms across Internet, Mobile, Host-to-Host (H2H), and API channels.
• Familiar with onboarding processes across business banking and corporate segments.
• Hands-on knowledge of platforms such as

  iGTB, TCS-BANCS, iCashpro+

  , or similar.
• Experience with customer migration strategies and platform transitions.

Corporate Profile Management

• Setup and maintenance of

  corporate profiles

  , user access, roles and entitlements, payment rules, and Day-0 configuration.
• Authorization matrix and transaction control management.

Payments Domain Expertise

• End-to-end processing of both inward and outward electronic payments (domestic and international) in countries including

  UAE, KSA, Egypt, India, and the UK

  .
• Hands-on experience across payment channels:

• Initiation

  : Internet, Mobile, API, H2H

• Processing

  : Pre-processor hubs, Payment gateways/engines
• Familiarity with payment message/file formats:

• SWIFT MT

• SWIFT MX / ISO 20022

• Clearing-specific formats

  : NEFT, RTGS, IMPS, ACH, SARIE, SADAD, etc.

Collections & Virtual Accounts

• Working knowledge of collection systems, including Onus, Offus cheque clearing, PDC processing.
• Deep understanding of

  Virtual Accounts

  – setup, maintenance, channel integration, and API-driven collections/payments.

Functional & Compliance Skills

• Familiarity with industry regulations and compliance standards:

  PCI-DSS, UAE/KSA Central Bank regulations

  , etc.
• Ensure compliance and alignment with security, documentation, and unit testing best practices.
• Drive consistency in technical and application architecture across the product suite.
• Evaluate new technologies and provide comparative insights for future adoption.

Soft Skills & Stakeholder Engagement

• Strong ability to

  translate business needs into technical language

  and vice versa for seamless collaboration between technical and non-technical teams.
• Excellent

  stakeholder management

  skills with a collaborative and influencing approach.
• Strong

  problem-solving

  ,

  conflict resolution

  , and interpersonal communication capabilities.
• Capable of working across teams, managing cross-functional squads, and leading from the front.

Qualifications & Experience

• Minimum

  8 years of experience

  in the banking domain with a focus on

  Cash Management and Transaction Banking

  .
• Bachelor's or Master's degree in Computer Science, Information Systems, Business Administration, or related field.
• Experience working in

  Agile/Scrum

  environments with clear ownership of product artifacts and sprint deliverables.
• Relevant certifications (e.g., Product Owner, Agile/Scrum, Payments) are a plus.