Senior Barista @ Award Winning Cafe

Full-Time Barista – The Pet People Café

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Job Summary & Responsibilities:

Come join our award-winning café and inspire with a paw on every cup!

PawsnCollars,

This is more than just a barista role — it’s about being part of a movement that celebrates pets, people, and positive experiences every day.

Responsibilities:

1. Coffee Preparation and Service:

• Expertly prepare and serve a variety of coffee beverages, including espresso, cappuccino, latte, and specialty drinks, while maintaining consistency and quality.
• Ensure adherence to standard recipes, brewing techniques, and presentation standards to meet customer expectations.

2. Team Leadership and Management:

• Provide guidance, training, and mentorship to junior baristas, fostering a collaborative and supportive work environment.
• Delegate tasks effectively, manage workflow, and ensure smooth operations during peak hours to meet customer demand.

3. Customer Engagement and Satisfaction:

• Interact with customers in a friendly, professional manner, addressing inquiries, providing recommendations, and ensuring a positive cafe experience.
• Handle customer complaints or concerns promptly and resolve them to the satisfaction of the customer and the company.

4. Inventory Management and Ordering:

• Oversee inventory levels of coffee beans, syrups, milk, and other supplies, and coordinate with management to place timely orders and prevent stockouts.
• Monitor product quality, expiration dates, and storage conditions to minimize waste and ensure freshness.
• Build relationships with suppliers, vendors, and local businesses to support sourcing initiatives and foster community connections.

5. Quality Control and Assurance:

• Conduct regular inspections of equipment, workstations, and service areas to maintain cleanliness, organization, and compliance with health and safety standards.
• Perform quality checks on beverages, ensuring consistency, taste, and presentation meet company standards.

6. Operational Efficiency and Cost Control:

• Implement strategies to optimize operational efficiency, streamline processes, and reduce costs while maintaining service quality.
• Monitor expenses, track revenue, and analyze sales data to identify opportunities for improvement and maximize profitability.

7. Training and Development:

• Plan and conduct training sessions for staff on coffee preparation techniques, customer service best practices, and company policies and procedures.
• Continuously evaluate staff performance, provide feedback, and identify opportunities for skill development and advancement.

How You Will Fulfill Your Potential

• Bring warmth and energy to every customer interaction, making PawsnCollars a destination guests look forward to returning to.
• Maintain high operational standards while managing multiple responsibilities in a dynamic café environment.
• Contribute ideas to improve menu offerings, customer engagement, and pet-friendly experiences.
• Collaborate with the team to create a vibrant, welcoming space for the community.
• Deliver memorable experiences to guests and their pets.
• Master your craft in coffee and café service while learning every day.
• Grow with an award-winning brand that values teamwork, creativity, and passion for pets.

Qualifications

• Proven experience as a barista in a high-volume cafe environment, with at least Four (4) of experience in a leadership or managerial role.
• Extensive knowledge of coffee preparation techniques, equipment, and specialty coffee trends.
• Strong leadership, communication, and interpersonal skills, with the ability to motivate and inspire a team.
• Excellent customer service skills, with a passion for delivering memorable experiences to customers.
• Solid understanding of cafe operations, including inventory management, financial analysis, and regulatory compliance.
• Flexibility to work varied shifts, including weekends and holidays, as needed.

Competencies

• Customer-Centric Mindset: Puts guest experience first—every time
• Attention to Detail: Ensures drinks and service are consistently high quality
• Multitasking Ability: Juggles orders, prep, and service efficiently
• Team Player: Works well in collaboration with café and pet hotel teams
• Cleanliness & Safety: Prioritizes hygiene and proper handling of all ingredients
• Warmth & Empathy: Creates a welcoming vibe, especially for new pet parents and families

If you are a skilled barista with proven leadership abilities and a passion for coffee, we invite you to join our team as a Senior Barista. Apply now to be part of a vibrant and dynamic cafe environment where you can showcase your talents and make a meaningful impact on our customers and team members.

About Paws & Collars

Paws & Collar

Every corner of our space—from the curated food to the flooring beneath your feet—is designed with animal comfort, mental well-being, and lifestyle alignment in mind. We don’t believe in cages. We believe in freedom, trust, and heart-centered care.

At Paws & Collars, we care for pets the way we care for family—because to us, that’s exactly what they are. We’re here to create a new benchmark for pet hospitality in India. And if you believe in creating a more compassionate world for animals, then you’ll feel right at home here.