Senior Application Support Specialist

Key Responsibilities

• Basic knowledge in Linux/Unix servers to ensure high availability and performance.
• Write and optimize joins, stored procedures, and triggers in relational databases.
• Work with monitoring and logging tools like Splunk, ELK, and AppDynamics for proactive issue resolution.
• Basic knowledge in application deployments and troubleshooting on servers like Tomcat, JBoss, and WebLogic.
• Automate recurring operational tasks using Shell scripting and Python.
• Implement and manage CI/CD pipelines with tools such as Jenkins and GitLab.
• Troubleshoot SSL certificates, firewalls, and proxy issues.
• Manage incidents, problem tickets, and change requests efficiently.
• Collaborate with cross-functional teams to understand business workflows and provide seamless support.
• Create and maintain detailed documentation for operational and troubleshooting processes.
• Perform API troubleshooting and provide basic support on Docker-based deployments.
• Effectively manage customer expectations while ensuring timely resolution of issues.
  

Required Skills & Qualifications

• 2–4 years of experience in Application Support, or System Administration.
• Basic knowledge in Linux/Unix administration.
• Solid database skills with experience in joins, procedures, and triggers.
• Familiarity with Splunk, ELK, AppDynamics or similar monitoring tools.
• Basic knowledge with application servers like Tomcat, JBoss, WebLogic.
• Basic knowledge in scripting (Shell, Python) for automation.
• Experience with CI/CD tools such as Jenkins, GitLab.
• Good understanding of network components (SSL, firewalls, proxies).
• Strong troubleshooting, incident management, and documentation skills.
• Basic understanding of Docker and containerized environments.
• Excellent communication skills and ability to work directly with customers.
  

What We Offer

• Opportunity to work on cutting-edge technologies.
• A collaborative and growth-oriented environment.
• Exposure to end-to-end business workflows and critical production systems.
• Competitive salary and benefits package.