Senior Application Support Specialist

About The Role

• Monitor, maintain, and support SWIFT Alliance Access, Alliance Gateway, and Warehouse systems.
• Ensure accurate and timely processing of SWIFT messages (FIN, FileAct, InterAct).
• Provide L1/L2 support for incidents, alerts, and system failures related to SWIFT.
• Perform regular system health checks and maintain system uptime.
• Manage message queues, acknowledgements, delivery failures, and rejections.
• Apply hotfixes, patches, and assist in version upgrades of SWIFT applications.
• Maintain secure configuration of PKI certificates, BICs, and network connectivity.
• Participate in Disaster Recovery (DR) drills and Business Continuity Planning (BCP) testing.
• Administer user roles, access controls, password management, and audit logging.
• Coordinate with internal teams (e.g., Core Banking, Payment Systems) for message integration and reconciliation.
• Troubleshoot and resolve issues involving SWIFTNet, VPNs, TLS/SSL certificates, and firewalls.
• Interface with SWIFT support teams for escalations, issues, and service requests.
• Ensure ongoing compliance with SWIFT CSP (Customer Security Programme) guidelines.
• Maintain up-to-date documentation for system configurations, incident logs, SOPs, and technical runbooks.
• Support external/internal audits and IT compliance reviews (e.g., SOX, internal Skills & Experience :
• 5+ years of experience in supporting SWIFT infrastructure and messaging systems.
• Proficient in SWIFT Alliance Access, Alliance Gateway, and SWIFT Warehouse.
• Strong knowledge of SWIFT FIN, FileAct, and InterAct messaging formats.
• Hands-on experience with PKI certificate management, network security, and TLS encryption.
• Familiar with enterprise networking concepts including VPNs, proxies, and firewalls.
• Experience in incident management, problem resolution, and ITSM tools.
• Knowledge of IT compliance and regulatory frameworks such as SOX or ISO 27001.
• Ability to work independently in a remote support model, with strong documentation and communication skills