Senior Analyst - GT&L - Specialized Program - Knowledge Services

Job Description

Deloitte Support Services India Private Limited

USI Delivery Centre – Knowledge Services

Global Tax & Legal, Site Management Services –Senior Analyst

Do you like working with people associated with an organization that enables flow of knowledge and expertise to our client service professionals around the world? Then this might be the perfect opportunity for you. Global Tax & Legal portal team is looking for highly motivated individuals with expertise in communications, attention to detail, positive attitude, presence, and ability to interact across many levels to support delivery of projects.

Geography Support & Onboarding

• Coordinate and execute onboarding activities for new geographies, including training sessions.
• Manage user access and permissions to the staging and production environments.
• Carry out content migration processes to ensure seamless transition and data integrity.
• Support the launch of new geography and ensure readiness for go-live.

Post-Launch Support

• Generate and distribute monthly content extract reports.
• Facilitate bulk upload processes for large-scale content additions or updates.

KM Maturity Assessment

• Support the team lead with KM maturity assessment efforts.

Publisher Support

• Maintain the publisher site ensuring content and functionality are up to date.
• Identify relevant items to be covered on Intela Publisher Community calls to foster collaboration and share best practices,

Site Support

• Provide ongoing support for the Intela program site, addressing user needs and site enhancements.

Search optimization

• Support search optimization activities on the platform

End user support

• Manage and resolve support tickets via Service Now, ensuring timely and effective solutions.

Management of Global content

• Review and maintain global content to ensure content relevance and accuracy.

Platform Support

• Participate in release testing to validate new features and platform updates.
• Explore and propose custom layouts and templates to enhance user experience.

Skills/Expectations:

• 2-5 years of relevant work experience, preferably in a content management/knowledge management organization.
• Knowledge of web technologies/platforms such as Sitecore, HTML, CSS.
• Strong problem-solving capabilities, with an interest in innovative and creative thinking.
• Self-directed, comfortable working independently and without daily supervision.
• Ability to productively manage and work within a virtual team.
• Strong English communication skills (written, verbal, and presentation).
• Good working knowledge of Microsoft Office products (e.g., Word, Excel & PowerPoint) with an advanced level of Excel skills.
• Be able to prioritize tasks, work on multiple assignments, and raise concerns/questions where appropriate.
• Suggest practical solutions and partner with stakeholders to implement the solutions.
• Strong interpersonal skills.
• Ability to work across cultures and in a virtual environment.
• Self-motivated and strong team player.
• Assist knowledge managers in project management activities including scoping, planning, resource mapping, work allocation, scheduling, and quality reviews.
• Guide team members (Analysts) on technical skills, business, and business knowledge.
• Fair understanding of project management skills.
• Meticulous and detail oriented.
• Good understanding of metrics and dashboards.

How you’ll grow

At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world.