FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.
Value Preposition:
We are looking for a highly motivated, analytical, and resourceful Operations Senior Analyst who can support FCB’s growth and You bring your real self to work, and you live our values - trust, teamwork, and accountability
Job Details
- Position Title: Senior Analyst Banking Operations
- Career Level: P2
- Job Category: Senior Associate
- Role Type: Hybrid
- Job Location: Bangalore
About The Team
The Data Stewardship team is a group of dedicated professionals who ensure clean, reliable and accurate business data within the bank. Our values drive everything we do. Join us and make a meaningful impact on your career.
Impact
In this role you will be responsible for providing professional, timely and efficient service to FCB client requests through the processing of ensuring data quality. You will do this by proactively driving and contributing to First Citizens vision of clean, reliable and accurate business data. Data Stewardship also involves the identification and maintenance of relationships between receivables and other third-party sources. You will be required to review system generated tasks to identify relationships; perform maintenance request to update record attributes as needed. At times provide support of user acceptance testing for data remediation projects. You will work with colleagues and management to improve the quality of client service delivered to our clients.
Key Deliverables
- Accuracy and Attention to detail – Evaluate and monitor data quality, integrity, accuracy and consistency to include identifying and reporting anomalies. Understand internal data flows.
- Organization and timeliness – Prioritize work to meet service level agreements for various lines of business. You identify and escalate in a timely manner complex issues or situations that require further analysis or investigation to determine nature of the problem to identify a feasible solution for client.
- Initiative and continuous improvement – Identify and participate in implementing efficiencies to existing processes. You will assist the management team and department in various department initiatives or ongoing projects related to data remediation.
- Compliance – Compliance with all First Citizen Bank regulatory training and ensure these programs and policies are applied consistently across the business. Personally responsible for compliance with all such regulatory and governance programs. Display clear understanding of key risk in processing and aid in identifying and driving implementation of solution.
- Accountability - Accountability for understanding and adhering to bank policies, procedures, legal and compliance are critical in this role. Assist the Supervisor/Manager in ensuring that adequate operations controls are implemented, risks are mitigated, and processes are compliant with regulatory requirements
- Quality Checks – Perform daily internal quality checks to ensure process accuracy and consistency. Serves as initial escalation contact for more junior staff. May assign work to team and monitor completion and quality
- Risk and Controls – Assist the manager in ensuring that adequate operations controls are implemented, risks are mitigated, and processes are compliant with regulatory requirements.
Skills And Qualification
Functional Skills:
Analytical And Organizational Skills
Strong organizational and time management skills are important as multi-tasking is essential Ability to prioritize effectively Must have excellent verbal, written and interpersonal communication skills
Decision making under pressure
. Capability to make sound, time sensitive decisions in high volume and high-risk scenarios. Proactive in escalating potential risks to seniors in the team or manager.
Team member Engagement Must
be able to work independently in completing assigned duties while also working as a team to keep associates apprised on any changes. Lead/Support data remediation projects as assigned
Technical/Business Skills
Data Analysis & reporting
- Excellent analytic and reporting skills
- experience with Informatica MDM
- Expertise on MS office tools
- Degree/master’s degree in Banking and Finance
- 4-6 yrs. of legal entity management experience
- Proficient with Informatica MDM
- US banking experience is a plus.
Relationships & Collaboration
- Reports to: Senior Manager, Banking Operations
- Partners: Onshore teams and various business lines
Accessibility Needs
We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.
Equal Employment Opportunity
FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.
