Salesforce Specialist

What YOU WILL EXPERIENCE IN THIS POSITION

• Be responsible for supporting tactical day to day administration and operation of Salesforce related processes and workflows.
• Working with various stakeholders to support and improve the Salesforce system.
• The analyst needs to have a firm grasp of CRM best practices to drive and foster greater adoption and to improve internal customer experience.
• Provide development support for the Senior segment administrators
• Provide support to other administrators and power users.
• Provide reporting assistance and dashboards building
• Maintain data quality by conducting data integrity audits, reviewing reports, and working with data owners to fix issues.
• Assist Analysts in requirement gathering, configuration and documentation of new features.
• Assist in system testing of all changes and updates.
• Assist in training of end-user base of existing and new features and functions.
  

You Have

• Bachelor’s degree or equivalent with Salesforce certifications.
• 2-5 years’ experience supporting Salesforce SalesCloud and/or ServiceCloud in a lightning-enabled environment.
• Relevant Experience is Sales support or Customer Care
• Strong focus on teamwork and ability to work as part of different teams and cultures across all functions and levels.
• Strong analytical, troubleshooting and problem solving skills.
• Ability to turn complex user requirements into Jira User Stories to be used by Analysts and System Integrators.
• Good English oral and written communication and presentation skills.
• Willingness and ability to continuously learn new skills and take on board added responsibilities.
  

We Have

• A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day
• nVent is a leading global provider of electrical connection and protection solutions. We believe our inventive electrical solutions enable safer systems and ensure a more secure world. We design, manufacture, market, install and service high performance products and solutions that connect and protect some of the world's most sensitive equipment, buildings and critical processes. We offer a comprehensive range of systems protection and electrical connections solutions across industry-leading brands that are recognized globally for quality, reliability and innovation.
• Our principal office is in London and our management office in the United States is in Minneapolis. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, ILSCO, SCHROFF and TRACHTE. Learn more at www.nvent.com.
  

• Commitment to strengthen communities where our employees live and work
• We encourage and support the philanthropic activities of our employees worldwide
• Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money
  

• Innovative & adaptable
• Dedicated to absolute integrity
• Focused on the customer first
• Respectful and team oriented
• Optimistic and energizing
• Accountable for performance
• Benefits to support the lives of our employees