Salesforce Business Analyst

Role: Salesforce Business Analyst

Experience: 5-8 Years

Job Location: Remote

About us-

FEXLE- A Xoriant Company is a rapidly growing Salesforce consulting and development company with a strong track record of helping its clients achieve their business goals through Salesforce. FEXLE is known for its commitment to quality and customer satisfaction and its team of experienced and certified Salesforce professionals. It is a great place to work for professionals, looking for a challenging and rewarding opportunity.

Key Responsibilities-

1. Business Analysis

• Work closely with business stakeholders to understand business needs, gather detailed requirements, and translate them into functional specifications.
• Lead requirements workshops, interviews, user story creation, and process mapping sessions.
• Analyze existing business processes and recommend enhancements aligned with best practices.
• Create BRDs, FRDs, user stories, acceptance criteria, process flows, and supporting documentation.
• Partner with cross-functional teams (Product, IT, Operations, Sales, Marketing) to define solution scope, priorities, and release plans.
• Support change management, UAT planning, end-user training, and post-deployment adoption.

2. Salesforce Administration

• Perform day-to-day Salesforce administration including user management, profiles, roles, permission sets, security controls, and data management.
• Configure Salesforce components: workflows, process builder/flows, validation rules, page layouts, reports & dashboards, and custom objects.
• Work with developers to define technical requirements for Apex, triggers, and Lightning Components when needed.
• Ensure platform governance, data quality, and adherence to Salesforce best practices.
• Assist with Salesforce releases, sandbox management, and environment setup.
• Provide end-user support, troubleshoot issues, and maintain system documentation.

3. Quality Assurance / Testing

• Develop test strategy, test plans, test cases, and QA documentation for new and existing features.
• Execute functional, regression, integration, and UAT-level testing.
• Identify defects, document them in the tracking system, and work closely with developers/product owners for resolution.
• Ensure all delivered functionalities align with requirements and meet quality standards.
• Build and maintain test data, test scenarios, and automation scripts (where applicable).
• Participate in release validation and post-deployment testing.

Requirements-

• Bachelor’s/Master’s degree in Computer Science, Information Systems, Business, or related field.
• 8+ years of combined experience in Business Analysis, Salesforce Administration, and Quality Assurance.
• Salesforce certifications preferred (e.g., Admin, Advanced Admin, Business Analyst, Platform App Builder).
• Strong understanding of SDLC, Agile methodologies (Scrum/Kanban), and release management.
• Hands-on experience with test management tools (JIRA, Azure DevOps, TestRail, etc.).
• Excellent communication, stakeholder management, and problem-solving skills.
• Ability to work independently, manage multiple priorities, and lead discussions at a senior level.