Salesforce Administrator

As a Salesforce Administrator at SOTI, you will have the exciting opportunity to support the administration of Salesforce, develop and implement various functionalities, and ensure smooth operation of the system. Your key responsibilities will include: - Supporting the administration of Salesforce, such as fields, layouts, reports, dashboards, users, profiles, approval processes, and security. - Developing and implementing flows, reports, dashboards, and objects within Salesforce. - Identifying improvement opportunities to optimize system processes. - Working with subject matter experts to design and implement Salesforce functions and processes. - Responding to maintenance and user support requests, troubleshooting system issues, and resolving them in a timely fashion. - Creating and maintaining training documentation, as well as conducting user training. - Promoting best practices in Salesforce usage and implementing add-ons and integrations. - Documenting Salesforce processes and procedures. - Configuring and implementing custom objects to meet business needs. - Handling user requests and issues daily, providing support and suggesting workarounds to end users. - Supporting SFDC onboarding/offboarding processes and acting as a Salesforce subject matter expert for all internal users. - Staying updated on new Salesforce features and implementing them across tools. - Promoting best practices and any other duties as assigned. Qualifications required for this role include: - Minimum three years of hands-on proven business administration experience. - Excellent communication and interpersonal skills. - Solid understanding of sales & order processes and commission systems would be an asset. - Strong knowledge of Salesforce Sales Cloud, Service Cloud, and/or Experience Cloud. - High attention to details, strong troubleshooting skills, and high self-awareness and self-management soft skills. - Customer-focused individual with a positive attitude and a team player mentality. Nice to have: - Salesforce Administrator Certification. If you are ready to bring your ideas to life and work with the latest technologies, apply at SOTI today.,