SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. Job Responsibility Provide technical support for SOTI’s software productsWork in 24x7 Shifts to support our customers globallyInvestigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolutionEngage your leads as and when requiredUse various devices to reproduce customer environments to troubleshoot issues furtherEndeavor to respond to all customer requests promptly while improving customer experience Communication Skills Good communication, documentation, and soft skillsLinear and logical approach towards the issueStrong problem-solving abilities, strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results-oriented)Able to plan, prioritize and organize workload, consistently working within service standards and agreed-on objectivesAbility to communicate technical issues clearly in person, on the telephone, and in written documentsStrong customer focus and ability to manage client expectationsExcellent communicator and must show resourcefulness in providing timely and effective solution Technical Competency Minimum experience of 4-8 years with good exposure in customer handling different software products. Previous knowledge of Windows 10, Windows Server 2012 R2/2016, and other technologies (i.e. SQL/Virtual servers) MDM topics MDM Architecture Android 0 touch enrollment & its Working Apple 0 touch enrollment & its Working What is Samsung Knox What is Stage Programmer VPP (Volume purchase program) ABM (apple business manager) Auto Pilot Supervised device. How to make iOS device supervised. Usage of apple configurator. Steps to collect ADB logs from the devices. Non-MDM Topics In depth Knowledge of Wireless Networking (LAN, WAN, SWITCH, Router, Load Balancer, NAT, Bridging, DORA process), Active Sync, Certificate Services, LDAP Services, DNS and Network Access Control is essential In depth Knowledge of AD/LDAP and exchange environments. In depth Knowledge of Monitoring, Server backup and networking tools, and best practices Hands-on with basic tools to check network performance. Hands-on server experience in creating/modifying/deleting users. Hands-on understanding of commands like TELNET, NETSTAT, NSLOOKUP, PING, TRACERT, etc. which helps to perform basic network troubleshooting. Hand-on collecting and reading wire-shark logs. Extensive knowledge of Various IP classes and the difference between Public and Private IP. Understanding of system files like Hosts, and Windows Registry. Understanding of Well-known ports and Custom ports. Understanding of Digital certificates like SSL/TLS/Cipher Suite, Wild card certificates. Qualification B.Tech, BE, BCA (or equivalent) with 4-8 Years of Work Exp in Tech. Support Shift Timings 24*7 Language English (Excellent Verbal and Written) Working days per week 5 Days If you want to bring your ideas to life, apply at SOTI today. Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. What You’ll Do: Provide telephone and email based post-sales technical support to our Arabic Speaking customersWork in Flexible Shift timing as per the needWork on ad-hoc projects, initiatives and other duties as assignedInvestigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution Provide superior customer service regarding our MDM solutions. Diagnose and solve application queries and answer customer questions Use various devices to reproduce customer environments to troubleshoot issues further Endeavor to respond to all customer requests in a timely manner while improving customer experience Technical Qualifications: Minimum experience of 3-5 years with good exposure in customer handling with different software products.Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting) Previous knowledge with Windows 10, Windows Server 2012 R2/2016 and other technologies (i.e. SQL/Virtual servers) Knowledge of mobile computing platforms (Android, iOS, and Windows)Knowledge of Wireless Networking, Active Sync, Certificate Services, LDAP Services, Network Access Control is essentialKnowledge of AD/LDAP and exchange/Domino environments and how to integrate these infrastructure elements with MDM.Knowledge of Monitoring, Server backup and networking tools and best practicesHands on Experience in configuring High Availability, Load Balancing for Mobile InfrastructureHands-on of LAN, WAN, NAT and DMZ, and related services like DNS, DHCP.Hands-on of basic tools to check network performance.Hands-on server experience in creating/modifying/deleting users.Hands-on understanding of commands like TELNET, NETSTAT, NSLOOKUP, PING, TRACERT, etc. which helps to perform basic network troubleshooting.Hand-on of collecting and reading wire-shark logs.Understanding of at least one enterprise-level mobile device management application such as Enterprise Mobility Suite (EMS) / XenMobile/ Mobile Iron/AirWatch/SOTI is preferred.Extensive knowledge of Various IP classes and difference between Public and Private IP.Overview of MDM technology.Understanding of system files like Hosts, Windows Registry.Understanding of Well-known ports and Custom ports.Understanding of Digital certificates like SSL/TLS/Cipher Suite, Wild card certificates. Soft Skills And Communication Previous experience supporting Arabic Speaking Customers.Good communication, documentation, and soft skills.Strong problem-solving abilities, strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results oriented)Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectivesAbility to communicate technical issues clearly in person, on the telephone and in written documents.Strong customer focus and ability to manage client expectations. Key traits we’re looking for: PassionateHunger to learn and developTeam playerCreativityWork hard play harderConfident communication skills If you want to bring your ideas to life, apply at SOTI today. Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. Who We Are At SOTI, we are committed to delivering best-in-class mobile and IoT device management solutions. We are looking for out-of-the-box thinkers that appreciate the art of creating great software. To us, being visionary is more important than doing things the way they have always been done. What We’re Looking For The Customer Bug (Jira) Analysis Team is a team within SOTI's Executive Escalations team that consists of team members with intensive EMM (SOTI MobiControl) product knowledge, proven customer-facing, troubleshooting and escalations experience. Also skilled with deep-level analysis of JIRA tickets. The team’s main function is to thoroughly analyze, debug, and provide fixes or workarounds to incoming JIRA tickets before reaching the core development team. The contribution of this team will in turn result in high-quality bug tickets that truly need code fixes and will also alleviate workloads from developers. Software Analyst is responsible for reviewing and troubleshooting JIRA tickets coming from various departments such as the Technical Support team, Professional Services, Pre-Sales, etc. The role involves critical issue analysis and research, testing, and advanced-level troubleshooting techniques. Code referral and fix suggestions are also needed to identify potential bugs and solutions, respectively. What’s in it for you? The People - From our humble origins in our founder’s basement, to our industry-leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation, and fun. The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big! The Technology - You’ll get the chance to work with leading-edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies. What You’ll Do Analyzing debug log files and crash analysis, bug identification, suggesting fixes and coordinating with the engineering team to implement the bug fixes in future releases for MobiControl products Identifying MobiControl server-side and client-side limitations based on information gathered from the customer’s production environment Working with internal teams to develop, maintain, and update diagnostic tools internally to check configuration-related issues and log files for multiple mobile platforms Troubleshooting, researching, and coordinating with frontline teams to evaluate the issue and narrow down the process/procedure or method that is causing the failure Identifying issues that are caused by the latest operating system or product updates, and coordinating with the engineering team to provide patches for fixing the issues Experience You’ll Bring: Degree in Computer Information/Application Systems, Enterprise Computing, Information Technology, or equivalent experience Experience: Good to have experience in MDM or software development or related field (Exceptions apply) Well-versed with enterprise MDM solutions and applications Knowledge and experience with various mobile platforms such as Android, Android Enterprise, and iOS Knowledgeable in Java/Android/Kotlin, C#, .NET, and development platforms such as Android Studio, and Visual Studio Familiar with Git, software development, and the JIRA platform Familiar with Agile and project management Knowledgeable in SQL, Windows, and server management and administration Knowledgeable in networking concepts and various IT architectures and infrastructures Excellent critical thinking and troubleshooting skills. Experience with building custom applications for various use/business cases If you want to bring your ideas to life, apply at SOTI today. Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. What You’ll Do Visualize and build effective, creative, and efficient products by anticipating customer and industry requirements.Direct and encourage software developers to create new and inventive solutions and technologies.Explore and implement the latest top-notch software development practices for the entire software development life cycle.Support Product Owners and ScrumMaster in the execution of implementation plans and the creation of roadmaps.Guide and motivate team members to efficiently solve problems and improve processes.Assist Scrum Master and teams by identifying and resolving issues while applying scrum principles within the team.Stimulate the growth of technical capabilities within the team by training on the job and through external training.Facilitate knowledge sharing throughout the organization.Drive projects forward, manage priorities with senior leadership and keep all stakeholders updated. Experience You’ll Bring 10+ years of experience in software development, design, and testing.5+ years of experience in a management/leadership role in a software development environment.Expertise in the software development industry and a deep understanding of software development lifecycle best practices.Thorough understanding of agile software development methodologies.Adept in programming languages and have the good technical know-how.Ability to coach software developers in technical skills and provide guidance whenever needed.Demonstrated experience in project management and process management.Ability to prioritize and thrive in a fast-paced environment.Excellent planning, organizational, time management, analytical and problem-solving skills.Outstanding leadership and interpersonal skills and a great sense of teamwork. If you want to bring your ideas to life, apply at SOTI today. Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. Job Title: Performance Test Engineer I Location: Kochi, India Who We Are At SOTI, we are committed to delivering best in class mobile and IoT device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software. To us, being visionary is more important than doing things the way they’ve always been done. What We’re Looking For Our people are our most important resource. We’re looking for a highly skilled Test Automation Expert / Software Developer who has a focus on delivering quality software. We are seeking someone who understands how to test software and systems and the value of automated tests. You actively seek to replace manual tests with automatic tests and building new infrastructure to deliver those automated tests. What’s in it for you? The People - From our humble origins in our founder’s basement, to our industry leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun. The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big! The Technology - You’ll get the chance to work with leading edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies. What You’ll Do Be the gatekeeper of the application quality by working closely with the development team to mitigate issues and escalations.Manage the test execution and Work with DevOps and Cloud teams to set up test pipelines in CI/CD tools and Cloud infrastructure.Design tests (Integration, End-to-end) and configure tools for automation and define project's testing methodology.Validate that modification, new features, and fixes meet acceptance criteriaReproduce, investigate, and perform Root-Cause-Analyzation issues across multiple technologiesCommit to ongoing learning and developmentCommunicate clearly and effectively across all levels of the organization Experience You’ll Bring University degree or College diploma in Computer Science or related discipline 2+ years of experience as a software developer or test automation developerFamiliar with load testing, performance measurement, resource monitoringWorking experience with test frameworks such as C#, Selenium, Cypress, WebDriver, Cucumber, Mocha JenkinsExperience with Microsoft SQL ServerExperience testing RESTful APIsExperience working in an Agile development environment. Nice to have Experience working with JenkinsGit, Visual StudioExperience with using Virtual MachinesExperience in Angular, C#, .Net Framework, .Net Core About SOTI SOTI is the world's most trusted provider of mobile and IoT management solutions, with more than 17,000 enterprise customers and millions of devices managed worldwide. SOTI's innovative portfolio of solutions and services provide the tools organizations need to truly mobilize their operations and optimize their mobility investments. SOTI extends secure mobility management to provide a total, flexible solution for comprehensive management and security of all mobile devices and connected peripherals deployed in an organization. At SOTI, we celebrate the uniqueness of our global teams and are proud to be an equal opportunity workplace. We are curious problem solvers who are committed to bringing the best mobile and IoT management solutions to market. We offer careers with #EndlessPossibilities. What are you waiting for? Apply today: https://www.soti.net/careers If you want to bring your ideas to life, apply at SOTI today. We are committed to providing accessible employment practices that are in compliance with the requirements under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please notify People & Culture at careers@soti.net. Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee. If you want to bring your ideas to life, apply at SOTI today. Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. What You’ll Do Decompose business requirements and translate them into detailed design specifications and code.Design solutions, write code, perform unit testing, develop appropriate documentation, and facilitate final delivery.Anticipate customer needs and present innovative technical ideas to a diverse audience.Coach young developer’s squad on software best practices.Recognize, document, and scrutinize product defects and redesign for better outcomes and efficiency.Conceptualize ideas through discussions with peers and bring inventive solutions to the table.Re-architect existing components to address growth/performance/scalability challenges.Stimulate growth by providing technical guidance in the research and development of new products and services.Keep abreast of new developments in technologies to ensure the implementation of the best possible solutions. Experience You’ll Bring Expertise in Computer Science with an excellent understanding of math, algorithms, data structures, design patterns and software architecture, and the ability to understand the logic behind the relationships within programs themselves5-10 years of professional software development experience (Tech Stack: .Net, C#, Angular, SQL Server).Experience in working with two or more SOTI product components.Knowledge of emerging technologies and ability to quickly comprehend and implement advanced technologies.Ability to inspire and visualize innovative technology and product architecture.Demonstrated leadership capabilities like people management, influence, and communication.Skill to forecast customer requirements and propose architectural improvements/features. If you want to bring your ideas to life, apply at SOTI today. Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. SOTI’s growth and success is a result of commitment to innovation through entrepreneurial culture and leadership. Employees are driven to make an impact, offer a unique value and most importantly, be part of a winning team. You are an educated professional at an early stage of your career. As a Tech Support Manager you have a great passion for modern technology, and you are driven by your energy to identify and resolve complex problems, while providing excellent customer service. If you are eager to prove your understanding of computer networking principles, your strong problem-solving abilities in a fast paced environment, and you are willing to learn and grow, then this position offers numerous growth opportunities and a long-lasting career with SOTI. Responsibilities Responsible for managing team leads and support engineers from level 1 to level 3.Conducts one-on-one meetings with all reporting team members.Ensures that all SLA’s are met for customer responses.Performance reporting to management on monthly basis.Coaches and Develops team members to ensure they perform and meet their career goals.Responsible for providing required resources to team members for smooth functioning of the department.Works closely with other departments to streamline processes for management.Implements required changes in processes and documentation to meet growing departmental requirements. Qualifications Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical fieldMinimum 3+ years of technical support management experience and 6+ years of experience as technical support lead.Outstanding verbal and written communication skills in EnglishStrong problem-solving abilities, Strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results oriented)Knowledge of mobile computing space (Windows Mobile, iOS, Blackberry and Android devices)Knowledge of software technologies such as networking and databasesAny prior experience working with mobile device management solutions is an assetAny experience with Microsoft SQL If you want to bring your ideas to life, apply at SOTI today. Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. Job Title: Performance Test Engineer 1 or 2 Position Type: Permanent Location: Gurgaon Starting Date: Immediately Experience: 3-5 Years in Performance Testing Count: 1 Who We Are At SOTI, we are committed to delivering best in class mobile and IoT device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software. To us, being visionary is more important than doing things the way they’ve always been done. What We’re Looking For Our people are our most important resource. We’re looking for a highly skilled Quality Assurance Specialist who is a tech enthusiast, can resolve complex problems and thrive in a fast pace creative environment. This is an outstanding opportunity where you will be responsible for design and write test case, integrating complex project testing plans, within Agile framework, to help validate and verify the quality of world class EMM solutions. If you have a great passion for modern technology, and you are driven by your energy to identify and resolve complex problems with an aptitude for learning new technologies, this position offers numerous growth opportunities and a long-lasting career with SOTI. What’s in it for you? The People - From our humble origins in our founder’s basement, to our industry leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun. The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big! The Technology - You’ll get the chance to work with leading edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies. Must Have Minimum 3-5 Years of Relevant Experience in Enterprise Level Application Performance Testing.Must have worked on a Large-scale Product for its performance benchmarking.Must have worked on creating Performance Test ScenarioMust have created complex Script for Performance Testing using any Tools like J Meter /Load runner.Good to have experience on writing PowerShell and batch scripts.Execute Benchmark, load, stress, endurance and other non-functional tests. Monitor application logs to determine system behaviour. Address all technical issues; facilitate the resolution and necessarily follow up with Development and other cross-functional departments.Analyse the CPU Utilization, Memory usage, Network usage, Garbage Collection and DB Parameters and DB Reports to verify the performance of the applications.Generate performance graphs, session reports and other related documentation required for validation and analysis.Publish results and receive appropriate signoff. Prepare detailed status reports, and monitoring of all defects and issues.Identifying memory leakage, connection issues & Bottleneck problem in the application.Strong problem-solving skills and very good time management skills. Good to have Sound Knowledge of Web services & implementing APIs.Good hold on deploying build on cloud platform, e.g., AWS, AzureHands on experience in testing methodologies; creation of test cases; troubleshooting logs and provide root cause to the team for performance enhancement of the product and security compliance.Good knowledge about SQL / PL-SQL, stored procedures, and SQL Server databaseKnowledge of mobile platforms such as Android, iOS, Windows Phone, and ability to automate Mobile application using tools like Appium, UI Automator/ADB, or any other tool will be an added advantage.Good to have knowledge on Jenkins, APM tool, e.g., Dynatrace, Splunk etcFamiliarity with Microsoft Test Manager, Team foundation server and Jira. If you want to bring your ideas to life, apply at SOTI today. Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. Responsibilities You will be working across functional (development/testing, deployment, systems/infrastructure, cloud) and project teams to ensure continuous operation of build and test systems.You will be driving and perfecting our vision of Continuous Delivery and making the release experience easy and enjoyable.You will be building high quality tools and automation for internal use to support continuous delivery and increasing the velocity and productivity of engineering teams.You will develop and maintain tools and scripts to build, deploy, test, automate and streamline product delivery from engineers to customers.You will design and implement tools and scripts to allow automated configuration management. Qualifications You have an experience of 3 to 5 years with a minimum of 3 years of software development experience using .NET, C# based technologies.Expert knowledge of at least one of the following programming languages: C#, .NetSolid understanding and experience of integrating security tools and practices within the DevOps process.Expert knowledge of PowerShell, Groovy and other scripting languagesSolid knowledge of continuous integration and continuous delivery practices and tools such as Jenkins.Good working knowledge of Source Code repository systems (Git, TFS)Good knowledge of cloud infrastructure such as AWS, Azure, GCPExperience of working with Windows, Linux, Unix, iOS and Android operating systemsDemonstrated ability to learn and acquire new technologies in the areas of DevOps.Experience of working with Packer, Kitchen, Chef, Ansible, Artifactory, SonarQube, Docker containers, Kubernetes, and other tools used for orchestration. If you want to bring your ideas to life, apply at SOTI today. Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. What You’ll Do Provide technical assistance and support for incoming service desk tickets either in person, online, or over the phone for issues related to computer systems, software, and hardware. Investigate & resolve issues reported by users and communicate with specific resources to resolve escalated issues. Follow up with customers to ensure issues have been resolved. Able to plan, prioritize and organize workload working within service level agreement standards and agreed objectives. Install, modify, and repair computer hardware and software. Run diagnostic programs to resolve problems. Able to react to change productively and handle other essential tasks as assigned. Manage and track hardware requirements ensuring that the asset inventory for all offices and properties across North America/EMEA/APAC is updated and maintained. Work to automate processes, develop reports, and implement ITIL best practices related to Service Desk/Helpdesk operations. Ensure that the company’s data and information are protected from unauthorized access. Provision access requests for corporate applications within an enterprise environment. Provide solutions to any complex IT-related challenges in the organization. Attend and contribute to team meetings. Integrate and support new technologies as required. Follow and adhere to IT department policies and procedures. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Must have a positive “can-do” attitude. Must be punctual and have the ability to work “off/after” hours as needed. Must be able to thrive in a high-energy environment. Job-Specific Knowledge, Technical Skills, and Abilities: Customer Service Skills, Problem Analysis, and Problem-Solving Skills Ability to prioritize and manage own workload without direct supervision. Experience with technology product evaluation, selection, acquisition, integration, and deployment processes. Strong project planning, organizational, and time management skills. Ability to handle multiple jobs at the same time. Ability to take proactive steps in managing problems. Experience with the implementation of both enterprise and departmental solutions. Strong interpersonal, written, and verbal communication skills. Experience You’ll Bring Degree/Diploma in Computer Science, Information Technology, or a similar technical discipline. At least two years of progressive experience in IT, with a strong technical background. Ability to speak comfortably with Business Unit staff as well as technical IT personnel. Must be able to perform a moderate to deep level of hands-on support. Experience with Servers, Networks, Storage, MS SCCM products, & Active Directory Working knowledge of Office 365 Platform (Including Skype and Teams). Working knowledge of Active Directory/SCCM/Windows Platform. Working knowledge of Windows 10 & Mac OSX. Working knowledge of LAN/WAN Environments. Experience with virtualization environments (Hyper V) Experience with VoIP Phone Systems Excellent attention to detail Excellent analytical and troubleshooting skills. Nice to Have: A+, Network+, Security+, MCSA, MCSE, ITIL certification If you want to bring your ideas to life, apply at SOTI today. Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee. Show more Show less

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. Who We Are At SOTI, we are committed to delivering best in class mobile and IoT device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software. To us, being visionary is more important than doing things the way they’ve always been done. What We’re Looking For SOTI’s growth and success is a result of commitment to innovation through entrepreneurial culture and leadership. Employees are driven to make an impact, offer a unique value and most importantly, be part of a winning team. What’s in it for you? The People - From our humble origins in our founder’s basement, to our industry leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun. The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big! The Technology - You’ll get the chance to work with leading edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies. What You’ll Do Participate in the entire product line life cycle from ideation to delivery and on-going maintenance Work with Product Manager in strategic planning to help define tactical activities that meet goals and result in prioritization of epics Define requirements using Agile methodology and create wireframes Break epics into stories with Product Manager and elaborate on acceptance criteria with Development scrum teams Prioritize stories within and across scrums in planning sessions to meet minimum viable product targets Participate in daily standups with scrum team as the Product Owner for respective stories Represent business stakeholders in scrum reviews Interact continuously with development and testing to guide product design Assist in specification of technical requirements working with internal and external stakeholders as needed Work with UX Design team to establish user experience of product features Track activities using ticketing (Jira) and product planning (Aha) systems Work with Marketing to produce product collateral and sales tools Occasionally support Sales team during the sale process including possible assistance in the demonstration and deployment of the product (typically only for large opportunities or key customers) Maintain current knowledge of competitive product positioning, feature sets and messaging Experience You’ll Bring: Good analytical skills, particularly in evaluating tech Ability to maintain technical credibility and work cooperatively to solve problems with engineers Android and Agile Scrum experience 2+ years Technical Product Owner, Product Manager experience within an Agile Scrum environment. If you want to bring your ideas to life, apply at SOTI today. Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee. Show more Show less

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. P&C Generalist People Partnering Support the HRBP’s in employee requests, administration, front line manager support, etc. Reporting and tracking in HRIS system including regular follow-up with employees and managers Support the HRBPs in creating reports & dashboards. Publish dashboards monthly. Work with Talent Partners with candidate communication for Day 1 of joining Day 1 Orientation facilitation, new employee welcome lunch, Workday training, Participation in all People and Culture initiatives, projects, events and campaigns as assigned with our People Development, Talent Partners, HRIS, People Partner and Communication teams Representing the People and Culture team on the social committee and other initiatives as assigned Handle end to end payroll activities monthly Collaborate with the P&C team on People Development, Campus and Talent Partner initiatives, programs, events and other projects and help measure the success of programs and initiatives People and Culture Administration Keep up to date on applicable HR legislation and make recommendations for enhancements to employee handbooks, and compliance reporting to government agencies and internal audits Manage new hire processes including background checks, documentation management, administering new hire process on WD and support People Partner on new hire onboarding Prepare, and execute all People and Culture templates, reporting and letters i.e. org charts, leave of absence, ergonomic and compliance, etc. Assist international employees with expatriate assignments and related HR matters, VISA letters etc. Administer HR Programs such as reward and recognition (YOU Rock, MVP), suggestion inbox Responsible for the timely response of WD inbox items within 24 hours of receipt Helping to coordinate P&C events, meeting rooms, Assisting with employee communication programs Create and post content social media to promote SOTI’s employer brand Qualifications Multitasking and Prioritization skills Presentation and Facilitation skills Professionalism, Discretion and Confidentiality Analytical skills and good Excel Skills 2 to 3 years of experience in HR role Post-secondary education in Human Resources or related discipline Experience with HRIS, strong preference for Workday Ability to prioritize high volume of projects Ability to manage and complete tasks with attention to detail If you want to bring your ideas to life, apply at SOTI today. Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee. Show more Show less

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. What You’ll Do Develop well-designed and scalable applications Deliver medium complex modules on time meeting functional, quality and performance requirements Ability to understand and research unfamiliar code bases Comfortable handling ambiguous or undefined problems and the ability to think abstractly Software development in one or more programming languages such as C# .Net, HTML5/CSS/JavaScript, Angular, Node.js, Kotlin, Swift Develop features on time, meeting functional, quality and performance requirements Work effectively in an Agile environment following and practicing Scrum processes Maintain high-quality standards on all deliverables Propose innovative solutions to address business problems Continually upgrade technical and product know-how Adept at working with minimal guidance Experience You’ll Bring Bachelor's degree in Computer Science or any STEM-related programs 3-5 years of professional software development experience with knowledge in both frontend and backend technologies Good understanding of Data Structures, Algorithms, OOPS and Database concepts Good communication and problem-solving skills" Pride in ownership and passion for innovation Experience or strong interest in agile methods such as Scrum/XP, Business Driven Development, and Continuous Deliver If you want to bring your ideas to life, apply at SOTI today. Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee. Show more Show less

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. What You’ll Do Provides day-to-day management of all infrastructure components including but not limited to Network Infrastructure and Security Applications and Appliances Creates and maintains supporting documentation, including but not limited to Network Infrastructure diagrams, Data Flow Diagrams, Disaster Recovery Plans, and IT policies and procedures. Establishes network specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing router administration, including interface configuration and routing protocols. Establishes network by evaluating network performance issues including availability, utilization, throughput, goodput, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures; establishing connections and firewalls. Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor. Secures network by developing network access, monitoring control, and evaluation. Upgrades network by conferring with vendors, developing, testing, evaluating, and installing enhancements. Coordinate with key stakeholders to identify future needs and requirements & develop future state architecture. Provide level 3 technical expertise for projects and issues related to Network infrastructure. Ensure the security of information technology assets, data, network access, and backup systems, and implement monitoring and alerting systems to verify the security of internal and external systems Special Conditions: Some evening and weekend work will be required (as required) Ability to provide 24-hour on-call and on-site emergency support (as required) Experience You’ll Bring University Degree or Diploma in Computer Science, Information Technology, Computer Networking, Engineering, or a related technical field. At least 2 – 5 years of progressive experience in IT Networking and/or Server Infrastructure. Fundamental understanding of Network Performance Tuning Fundamental understanding of LAN, and WAN protocols. Fundamental understanding of Network Design and Implementation Fundamental understanding of DNS, DHCP, VLAN, and Routing Proven strong analytical and troubleshooting skills. Excellent report and documentation writing skills. Practical experience managing network software and network hardware devices. Experience with monitoring tools, monitoring methodologies, escalation processes, and procedures. Excellent troubleshooting and problem-solving skills Strong customer focus, ownership, urgency, and drive Proven ability to mentor and train others Strong communication skills and organization skills Nice to Have: Relevant certifications (Network +, Security +, CCNA, CCSA) Experience with Checkpoint Products Experience with HP/Aruba Product If you want to bring your ideas to life, apply at SOTI today. Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee. Show more Show less

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. Job Title: Performance Test Engineer 1 or 2 Position Type: Permanent Location: Gurgaon Starting Date: Immediately Experience: 3-5 Years in Performance Testing Count: 1 Who We Are At SOTI, we are committed to delivering best in class mobile and IoT device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software. To us, being visionary is more important than doing things the way they’ve always been done. What We’re Looking For Our people are our most important resource. We’re looking for a highly skilled Quality Assurance Specialist who is a tech enthusiast, can resolve complex problems and thrive in a fast pace creative environment. This is an outstanding opportunity where you will be responsible for design and write test case, integrating complex project testing plans, within Agile framework, to help validate and verify the quality of world class EMM solutions. If you have a great passion for modern technology, and you are driven by your energy to identify and resolve complex problems with an aptitude for learning new technologies, this position offers numerous growth opportunities and a long-lasting career with SOTI. What’s in it for you? The People - From our humble origins in our founder’s basement, to our industry leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun. The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big! The Technology - You’ll get the chance to work with leading edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies. Must Have Minimum 3-5 Years of Relevant Experience in Enterprise Level Application Performance Testing. Must have worked on a Large-scale Product for its performance benchmarking. Must have worked on creating Performance Test Scenario Must have created complex Script for Performance Testing using any Tools like J Meter /Load runner. Good to have experience on writing PowerShell and batch scripts. Execute Benchmark, load, stress, endurance and other non-functional tests. Monitor application logs to determine system behaviour. Address all technical issues; facilitate the resolution and necessarily follow up with Development and other cross-functional departments. Analyse the CPU Utilization, Memory usage, Network usage, Garbage Collection and DB Parameters and DB Reports to verify the performance of the applications. Generate performance graphs, session reports and other related documentation required for validation and analysis. Publish results and receive appropriate signoff. Prepare detailed status reports, and monitoring of all defects and issues. Identifying memory leakage, connection issues & Bottleneck problem in the application. Strong problem-solving skills and very good time management skills. Good to have Sound Knowledge of Web services & implementing APIs. Good hold on deploying build on cloud platform, e.g., AWS, Azure Hands on experience in testing methodologies; creation of test cases; troubleshooting logs and provide root cause to the team for performance enhancement of the product and security compliance. Good knowledge about SQL / PL-SQL, stored procedures, and SQL Server database Knowledge of mobile platforms such as Android, iOS, Windows Phone, and ability to automate Mobile application using tools like Appium, UI Automator/ADB, or any other tool will be an added advantage. Good to have knowledge on Jenkins, APM tool, e.g., Dynatrace, Splunk etc Familiarity with Microsoft Test Manager, Team foundation server and Jira. If you want to bring your ideas to life, apply at SOTI today. Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee. Show more Show less

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. Responsibilities You will be working across functional (development/testing, deployment, systems/infrastructure, cloud) and project teams to ensure continuous operation of build and test systems. You will be driving and perfecting our vision of Continuous Delivery and making the release experience easy and enjoyable. You will be building high quality tools and automation for internal use to support continuous delivery and increasing the velocity and productivity of engineering teams. You will develop and maintain tools and scripts to build, deploy, test, automate and streamline product delivery from engineers to customers. You will design and implement tools and scripts to allow automated configuration management. Qualifications You have an experience of 3 to 5 years with a minimum of 3 years of software development experience using .NET, C# based technologies. Expert knowledge of at least one of the following programming languages: C#, .Net Solid understanding and experience of integrating security tools and practices within the DevOps process. Expert knowledge of PowerShell, Groovy and other scripting languages Solid knowledge of continuous integration and continuous delivery practices and tools such as Jenkins. Good working knowledge of Source Code repository systems (Git, TFS) Good knowledge of cloud infrastructure such as AWS, Azure, GCP Experience of working with Windows, Linux, Unix, iOS and Android operating systems Demonstrated ability to learn and acquire new technologies in the areas of DevOps. Experience of working with Packer, Kitchen, Chef, Ansible, Artifactory, SonarQube, Docker containers, Kubernetes, and other tools used for orchestration. If you want to bring your ideas to life, apply at SOTI today. Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee. Show more Show less

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. SOTI is an industry leading global organization with a growing presence in the India technology market. Our India team leverages our partner network of including such partner relationships as Google, Apple, Microsoft and many more. SOTI India’s growth and success is a result of commitment to innovation through entrepreneurial culture and leadership. Employees are driven to make an impact, offer a unique value and most importantly, be part of a winning team. If you are eager to prove your understanding of Quality Assurance Skills, your strong problem-solving abilities in a fast paced environment and you are willing to learn, then this position offers numerous growth opportunities and long lasting career with SOTI. Key Responsibilities: Design, develop, and maintain automated test scripts using C#, Playwright, and SpecFlow. Lead the automation efforts for web-based applications, ensuring robust and efficient testing using tools like Playwright and Appium Automate mobile applications across platforms such as Android, iOS, and Windows Phone, utilizing tools like Appium, UI Automator/ADB Collaborate with development teams to integrate automated testing into the CI/CD pipeline, using GitHub Enterprise (GHE) , Jenkins and related tools. Develop and maintain APIs, ensuring their thorough testing and validation through automated test scripts. Utilize sound knowledge of SQL and stored procedures to validate back-end processes and data integrity within SQL Server databases. Create and maintain scripts in PowerShell and batch scripting to support automation and deployment processes. Work with Xcode and UI Automator on macOS to support mobile automation testing for iOS applications. Collaborate within IDEs such as Visual Studio to integrate and maintain automated testing frameworks. Ensure the quality of software products through comprehensive QA processes and methodologies, including the creation and execution of detailed test cases. Manage and track testing activities using Microsoft Test Manager, ADO, Jira, and other tools. Conduct various types of testing such as regression, security, performance, compatibility, system, and user acceptance testing (UAT). Mentor and guide junior SDETs, sharing best practices and fostering a culture of continuous improvement in testing. Required Skills & Experience: Minimum 5 years of experience in developing and automating tests using C# or other object-oriented programming languages. Extensive experience with Playwright for web automation and Appium for mobile automation. Strong expertise in SpecFlow for Behavior Driven Development (BDD) and writing automated tests. In-depth understanding of API development, web services, and their automated testing. Proficiency in SQL with experience in writing and validating complex queries and stored procedures. Familiarity with GitHub Enterprise (GHE) for version control and CI/CD integration. Hands-on experience with PowerShell and batch scripting; experience with Xcode and UI Automator on macOS is highly desirable. Proficient in using Visual Studio for development and testing purposes. Strong understanding of QA processes, with the ability to design and execute comprehensive test strategies. Experience working with Microsoft Test Manager, ADO, and Jira. Preferred Skills: Experience mentoring junior team members and leading automation projects. Familiarity with continuous integration and deployment practices, particularly in a GHE environment. Knowledge of cloud-based testing and deployment platforms is a plus. Education: Bachelor’s degree in computer science, Engineering, or a related field is preferred. If you want to bring your ideas to life, apply at SOTI today. Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee. Show more Show less

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. SOTI’s growth and success is a result of commitment to innovation through entrepreneurial culture and leadership. Employees are driven to make an impact, offer a unique value and most importantly, be part of a winning team. You are an educated professional at an early stage of your career. As a Tech Support Manager you have a great passion for modern technology, and you are driven by your energy to identify and resolve complex problems, while providing excellent customer service. If you are eager to prove your understanding of computer networking principles, your strong problem-solving abilities in a fast paced environment, and you are willing to learn and grow, then this position offers numerous growth opportunities and a long-lasting career with SOTI. Responsibilities Responsible for managing team leads and support engineers from level 1 to level 3. Conducts one-on-one meetings with all reporting team members. Ensures that all SLA’s are met for customer responses. Performance reporting to management on monthly basis. Coaches and Develops team members to ensure they perform and meet their career goals. Responsible for providing required resources to team members for smooth functioning of the department. Works closely with other departments to streamline processes for management. Implements required changes in processes and documentation to meet growing departmental requirements. Qualifications Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical field Minimum 3+ years of technical support management experience and 6+ years of experience as technical support lead. Outstanding verbal and written communication skills in English Strong problem-solving abilities, Strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results oriented) Knowledge of mobile computing space (Windows Mobile, iOS, Blackberry and Android devices) Knowledge of software technologies such as networking and databases Any prior experience working with mobile device management solutions is an asset Any experience with Microsoft SQL If you want to bring your ideas to life, apply at SOTI today. Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee. Show more Show less

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. Who We Are At SOTI, we are committed to delivering best in class mobile and IoT device management solutions. We are looking for out of the box thinkers that appreciate the art of creating great software. To us, being visionary is more important than doing things the way they’ve always been done. What We’re Looking For SOTI’s growth and success is a result of commitment to innovation through entrepreneurial culture and leadership. Employees are driven to make an impact, offer a unique value and most importantly, be part of a winning team. What’s in it for you? The People - From our humble origins in our founder’s basement, to our industry leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation and fun. The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big! The Technology - You’ll get the chance to work with leading edge technologies and take on complex and interesting projects, as part of highly collaborative and agile teams. You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies. What You’ll Do Participate in the entire product line life cycle from ideation to delivery and on-going maintenance Work with Product Manager in strategic planning to help define tactical activities that meet goals and result in prioritization of epics Define requirements using Agile methodology and create wireframes Break epics into stories with Product Manager and elaborate on acceptance criteria with Development scrum teams Prioritize stories within and across scrums in planning sessions to meet minimum viable product targets Participate in daily standups with scrum team as the Product Owner for respective stories Represent business stakeholders in scrum reviews Interact continuously with development and testing to guide product design Assist in specification of technical requirements working with internal and external stakeholders as needed Work with UX Design team to establish user experience of product features Track activities using ticketing (Jira) and product planning (Aha) systems Work with Marketing to produce product collateral and sales tools Occasionally support Sales team during the sale process including possible assistance in the demonstration and deployment of the product (typically only for large opportunities or key customers) Maintain current knowledge of competitive product positioning, feature sets and messaging Experience You’ll Bring: Good analytical skills, particularly in evaluating tech Ability to maintain technical credibility and work cooperatively to solve problems with engineers Android and Agile Scrum experience 2+ years Technical Product Owner, Product Manager experience within an Agile Scrum environment About SOTI SOTI is the world's most trusted provider of mobile and IoT management solutions, with more than 17,000 enterprise customers and millions of devices managed worldwide. SOTI's innovative portfolio of solutions and services provide the tools organizations need to truly mobilize their operations and optimize their mobility investments. SOTI extends secure mobility management to provide a total, flexible solution for comprehensive management and security of all mobile devices and connected peripherals deployed in an organization. At SOTI, we celebrate the uniqueness of our global teams and are proud to be an equal opportunity workplace. We are curious problem solvers who are committed to bringing the best mobile and IoT management solutions to market. We offer careers with #EndlessPossibilities. What are you waiting for? Apply today: https://www.soti.net/careers If you want to bring your ideas to life, apply at SOTI today. Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee. Show more Show less

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world. SOTI’s growth and success is a result of commitment to innovation through entrepreneurial culture and leadership. Employees are driven to make an impact, offer a unique value and most importantly, be part of a winning team. You are an educated professional at an early stage of your career. You have a great passion for modern technology, and you are driven by your energy to identify and resolve complex problems, while providing excellent customer service. If you are eager to prove your understanding of computer networking principles, your strong problem solving abilities in a fast paced environment, and you are willing to learn and grow, then this position offers numerous growth opportunities and a long-lasting career with SOTI. What You’ll Do: Provide telephone and email-based helpdesk support to the end users. Work in 24x7 Shifts to support our customers globally. Assist end users with their Mobile Device related issues. Work on ad-hoc projects, initiatives and other duties as assigned. Deliver high-quality customer service via our support platforms. Handle customer issues using our support tool. Triage issues and escalate them when necessary. Develop and maintain expertise across a range of subject areas, gaining sufficient familiarity with the associated processes to be able to process customer requests accurately and efficiently. Document customer issues. Continuous improvement of our self-service portal and knowledge base. Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution. Provide superior customer service regarding our MDM solutions. Diagnose and solve application queries and answer customer questions. Use various devices to reproduce customer environments to troubleshoot issues further. Endeavor to respond to all customer requests in a timely manner while improving customer experience. Experience You’ll Bring: Minimum experience of 2-3 years with good exposure in customer handling with different software products. Customer Service and technical skills are a top priority. Must have excellent phone and written communication skills to work with customers over the phone and with email. Prior experience in answering calls for the helpdesk, entering technical details into a ticketing / dispatch system, working with customers on technical issues, following up on closed calls, installing systems, etc. Hand-on of collecting and reading wire-shark logs. Knowledge of Various IP classes and difference between Public and Private IP. Overview of MDM technology. Soft Skills and Communication: Previous experience supporting English Speaking Customers in India, EMEA, NA or Australia. Good communication, documentation, and soft skills. Strong problem-solving abilities, strong team player (i.e., flexible, hard-working, fast-learner, self-motivated, results oriented) Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives. Ability to communicate technical issues clearly in person, on the telephone and in written documents. Strong customer focus and ability to manage client expectations. Key traits we’re looking for: Passionate Hunger to learn and develop. Team player Creativity Work hard play harder. Confident communication skills If you want to bring your ideas to life, apply at SOTI today. Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee. Show more Show less