We are looking for an individual highly motivated and with strong Salesforce Administrator expertise to join our dynamic SREO team (Site Reliability Engineering Operations). This role is crucial for maintaining the stability, performance, and security of our Salesforce ecosystem, ensuring seamless operations for our business users. The ideal candidate will combine deep Salesforce administrative knowledge with an SRE mindset, focusing on proactive monitoring, incident response, automation, and continuous improvement. Good knowledge in one or more areas of Data Cloud/CDP, Salesforce Marketing Cloud, Sales Cloud or Service Cloud is a significant plus.
Responsibilities
Salesforce Administration & Configuration (Mandatory):
- Perform all aspects of user and license management, including new user setup/deactivation, roles, profiles, permissions, and public groups.
- Configure and customize Salesforce, including (but not limited to) Flow Builder, fields, page layouts, record types, custom settings, dashboards, and reports.
- Manage data quality, including importing/exporting data, performing cleansing, and implementing validation rules to maintain data integrity.
- Oversee sandbox environment management and assist with release management activities, including evaluating and installing new Salesforce releases and updates.
- Gather and analyze requirements from users and stakeholders, translating them into scalable and efficient Salesforce solutions.
- Provide ongoing user support, troubleshooting, and training to maximize user adoption and platform effectiveness.
- Monitor and improve user adoption of Salesforce tools across the organization.
SREO Support & Operations:
- Monitor the health, performance, and availability of Salesforce platforms and integrated systems, responding to alerts and incidents promptly.
- Troubleshoot and resolve complex technical issues related to Salesforce functionality, integrations, and performance.
- Participate in on-call rotations to provide timely support for critical production issues.
- Develop and implement automation scripts and tools to streamline administrative tasks, deployment processes, and improve system robustness.
- Contribute to root cause analysis (RCA) for incidents, identifying preventative measures and implementing long-term solutions.
- Ensure compliance with security best practices and implement necessary security measures within the Salesforce environment.
- Create and maintain comprehensive technical documentation, including system configurations, processes, and troubleshooting guides.
- Collaborate effectively with cross-functional teams, including development, IT operations, and business stakeholders, to ensure smooth system operation and project delivery.
Optional Skills (Highly Valued):
- Salesforce Marketing Cloud: Assist with the setup, configuration, and troubleshooting of marketing campaigns, customer journeys, automations, and email deployments.
- Salesforce Sales Cloud: Provide support for sales processes, lead and opportunity management, sales forecasting, and custom report/dashboard creation within Sales Cloud.
- Salesforce Service Cloud: Support case management, knowledge base functionalities, service console configurations, and overall customer service operations.
Qualifications
Required :
- Bachelor's degree in Computer Science, Information Technology, or a related technical field, or equivalent practical experience.
- Total 4+ years of experience with atleast 2+ years of hands-on experience as a Salesforce Administrator.
- Proven experience in a technical support, SRE, or IT operations role, with a focus on cloud-based applications.
- Salesforce Administrator Certification (ADM 201).
- Strong understanding of Salesforce platform capabilities, best practices, and limitations.
- Excellent problem-solving, analytical, and diagnostic skills.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
- Exceptional communication skills, both written and verbal, with the ability to explain complex technical concepts to non-technical audiences.
- Familiarity with ITIL principles and incident management processes.
Preferred :
- Experience with Salesforce Marketing Cloud, Sales Cloud, or Service Cloud.
- Proficiency in scripting languages (e.g., Apex, Python, JavaScript) for automation and customization.
- Experience with SQL and database concepts for data manipulation and analysis.
- Familiarity with API integrations (REST/SOAP) and data loaders.
- Experience with monitoring tools and platforms.
