Team Leader manages and motivates a team of phone-based sales reps to hit targets by coaching, developing strategies, monitoring performance via CRM/data, handling escalations, and ensuring excellent customer service, blending direct sales duties with strong leadership, coaching, and analytical skills to drive revenue and growth. Key Responsibilities: Team Leadership: Train, coach, mentor, and motivate telesales executive to achieve individual and team goals. Performance Management: Set targets, monitor KPIs, analyze sales metrics, and provide feedback for skill improvement and corrective actions. Strategy & Operations: Develop sales scripts, implement strategies, manage daily operations, and ensure adherence to policies. Customer & Escalations: Handle complex customer complaints, provide solutions, and ensure high-quality service. Reporting: Prepare and present performance reports to senior management Essential Skills & Qualifications: Leadership: Strong people management, motivation, and conflict resolution skills. Communication: Excellent verbal, written, and presentation skills. Technical: Proficiency in CRM software (like Salesforce/ERP next) and MS Office. Sales Acumen: Deep understanding of sales principles, upselling, and cross-selling techniques. Analytical: Ability to analyze data and derive actionable insights. Soft Skills: Multitasking, time management, problem-solving, and ability to work under pressure. Experience: Proven telesales and leadership experience (often a Bachelor's degree is preferred).

More Jobs at MGR Technology

Sales Team Leader

aliganj, lucknow

5.0 - 31.0 yrs

INR 2 - 2 Lacs

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Sales Team Leader