Sales Support Specialist

About Us

Rama Mining Tools is one of India’s leading exporters of pneumatic tools and accessories, serving the demolition, construction, and mining sectors for over two decades. With a strong global footprint and a loyal client base, we are committed to delivering reliable, high-performance solutions that meet the demanding needs of industries worldwide.​

Sales Support Executive

100% operational support role

Key Responsibilities

• Handle routine customer communication, including inquiries, PI sharing, PO acknowledgment, shipment updates, and dispatch/payment status.
• Prepare Proforma Invoices, check stock availability, and coordinate with procurement, logistics, and accounts for smooth order processing.
• Maintain and update Excel / Gsheet trackers, CRM entries, order status sheets, and shipment schedules.
• Coordinate internally with procurement, stores, logistics, and accounts for delivery timelines, stock readiness, freight details, and payment follow-ups.
• Follow up with customers for PO, PI confirmation, pending details, and documentation requirements.
• Ensure documentation accuracy and maintain an updated customer master list.
• Support all operational tasks related to orders, shipments, documents, and internal communication.

Requirements

Bachelor’s degree in any discipline (Commerce/Business/Engineering preferred).

1–3 years of experience in sales support, back-office operations, order processing, or customer coordination.

Strong communication skills (written & verbal).

Good command over MS Excel, Google Sheets, and basic CRM tools.

Ability to coordinate with multiple departments and manage follow-ups effectively.

Detail-oriented with strong organizational and documentation skills.

Basic understanding of order processing, dispatch cycles, invoices, and commercial documentation (preferred).

Ability to handle routine tasks independently and work in a fast-paced environment.

Benefits

Professional growth and learning opportunities within the sales and operations team

Exposure to international customers and export-related processes

Supportive work environment with structured training

Provident Fund (PF)

Leave encashment

• Bonus & Incentive programs