Job Title: Corporate Trainer – Communication & Product Knowledge Location: Hyderabad, India(WFO ) Zenwork is one of the fastest-growing digital compliance SaaS Product companies. With over 500,000 business customers of all sizes, exclusive partners like Intuit Bill.com, Xero, Sage Intacct, and more, rated one of the fastest-growing companies in the USA by the Inc magazine and winner of the Accountex award two years in a row. We reported transactions of approx.. $413+ billion to IRS in Tax year 2022. Our product portfolio includes federal and State Information reporting for all 10 and 9 series forms, Payroll Tax Compliance Engine, Federal excise tax, Foreign bank account reporting, CPE and CE accredited learning software for CPA and Tax practitioner practice, and upcoming CRM products for the mid-size and large CPA practices. Spectrum Equity Partners back Zenwork and has raised over $163M in funding so far and continues to run a profitable late-stage company with a base in both US and India. Position Overview: The Corporate Trainer will be responsible for designing, delivering, and assessing company-wide training programs on communication and product knowledge. This role involves ensuring employees at all levels understand Zenwork’s products, communicate effectively, and apply best practices to their roles. The ideal candidate will blend strong communication skills with the ability to evaluate and improve training effectiveness. Key Responsibilities: 1. Training Design & Delivery: •Develop and deliver dynamic training programs focused on communication best practices and in-depth product knowledge. •Create engaging and interactive learning materials, including presentations, manuals, and assessments, tailored to the needs of different teams. •Facilitate company-wide workshops, training sessions, and webinars, ensuring clear and consistent messaging across departments. 2. Communication Training: •Lead training sessions on internal and external communication strategies, covering topics such as email etiquette, presentation skills, and conflict resolution. •Empower employees with the tools and techniques to enhance communication with colleagues, clients, and stakeholders. •Promote effective cross-functional communication to foster collaboration and improve organizational alignment. 3. Product Knowledge Training: •Provide in-depth product training to ensure all employees, from Sales to Operations, fully understand Zenwork’s product offerings, including their functionality, benefits, and use cases. •Customize training content for different teams, focusing on their specific use cases and how products can help meet their goals. •Create training modules and product certifications to ensure knowledge retention and continuous learning. 4. Assessment & Continuous Improvement: •Design and implement comprehensive assessments to evaluate employee understanding and application of both communication strategies and product knowledge. •Conduct regular quizzes, role-playing activities, and feedback sessions to assess the effectiveness of training and knowledge retention. •Analyze assessment results to identify areas for improvement and modify training programs accordingly. •Track progress and maintain detailed records of training outcomes, providing actionable insights to leadership on overall training effectiveness. 5. Collaboration & Stakeholder Engagement: •Partner with department leaders to identify skill gaps and customize training content that aligns with organizational goals. •Work closely with HR and other stakeholders to create tailored learning plans for employees, ensuring alignment with career development objectives. •Foster a culture of knowledge-sharing and cross-functional collaboration, ensuring that communication and product training meet the needs of every team. 6. Promoting a Learning Culture: •Stay current on industry trends, learning technologies, and training methodologies to continuously enhance our training programs. •Advocate for a culture of continuous learning, encouraging employees to take an active role in their professional development. •Explore new learning tools and strategies to optimize training delivery, including virtual training platforms, mobile learning, and more. Qualifications: Education & Experience: Bachelor’s degree in Education, Business, Communications, or a related field. Proven experience as a Trainer, Learning and Development Specialist, or in a similar role in Compliance space. Expertise in both communication skills training and product knowledge dissemination, with the ability to simplify complex concepts for a wide range of audiences. At least 3-4 years of experience in corporate training, with a focus on communication and product knowledge. Experience in designing assessments and measuring training effectiveness. Skills & Competencies: Exceptional verbal and written communication skills with the ability to engage and motivate learners across US and India. Strong facilitation skills, with the ability to present complex topics in an easily digestible and engaging manner. Proficiency with learning management systems (LMS) and training delivery tools. Strong analytical skills to assess training outcomes and identify areas for improvement. Ability to work collaboratively across teams and departments, adapting training content as needed. Preferred: Certification in instructional design, adult learning, or a related field (e.g., ATD, CPTD). Experience in the SaaS or RegTech industry, with an understanding of product training in technical fields. Experience designing and managing product certification programs. Why Join Us? •Impact: Help shape the learning culture across a fast-growing organization. •Growth: Be part of a dynamic and innovative team with opportunities for personal and professional development. •Collaboration: Work alongside talented individuals who are passionate about compliance technology and continuous improvement. •Innovation: Contribute to cutting-edge product and communication training strategies that elevate employee performance across the company. Show more Show less
