Sales Support Manager

Location: Mumbai HQ (Khar)Company: Jetking Infotrain LimitedDepartment: Sales & MarketingReporting to: General Manager

About Jetking:

Jetking Infotrain Limited is a leading public company in the IT education and training sector, established in 1947 with a mission to create job-ready IT professionals through practical and industry-relevant learning. Headquartered in Mumbai, Jetking has over 100 centres across India and abroad, offering programs in hardware and networking, cloud computing, cybersecurity, block chain, ethical hacking, metaverse and emerging technologies.With a strong focus on experiential learning, Jetking integrates technical training with soft skills and personality development to ensure holistic student growth. With a legacy of over seven decades, Jetking continues to be a trusted name in IT education, empowering thousands of students annually and building a skilled workforce for the digital future.

Role Description

This is a full-time on-site role for a Sales Support Manager based in Mumbai. The Sales Support Manager will handle day-to-day operations supporting the sales team, ensuring efficient sales processes and providing exceptional post-sales customer support. Responsibilities include analyzing sales data, assisting with communication strategies, offering excellent customer service support, and optimizing sales operations to help meet organizational goals effectively.

Lead Conversion & Sales Growth:

Proactively call and follow up with leads generated through various channels to achieve monthly admission and revenue targets.

Business Development & Outreach:

Drive student acquisition by collecting and nurturing data through seminars, workshops, and other outreach initiatives.

Institutional Partnerships:

Build strong relationships with schools, colleges, and training institutes to secure permissions for on-campus presentations and promotional activities that generate qualified leads.

On-Ground Sales Closures:

Conduct house visits and personalized counseling sessions for converted enquiries to maximize closures and meet admission targets.

Pipeline & CRM Management:

Maintain an updated and accurate lead funnel in CRM and MIS systems, ensuring timely follow-ups and clear visibility of conversion status.

Admissions & Revenue Collection:

Ensure end-to-end admissions completion and achieve fee collection milestones in line with centre revenue goals.

Travel & Market Penetration:

Actively travel within and outside Mumbai to support multiple centres, conduct outreach activities, and strengthen the brand’s market presence.

Target Achievement & Reporting:

Consistently meet or exceed enrolment targets and provide daily/weekly sales performance reports to management.

Key Skills & Competencies:

· Strong communication and coordination skills.· Proficient in MS Office (Excel, PowerPoint, Word) and CRM software.· Detail-oriented with excellent organizational and multitasking abilities.· Basic understanding of sales processes and documentation.· Customer service orientation and problem-solving skills.

Qualification & Experience:

· Master’s degree in Business Administration, Marketing, Commerce or related field.· Minimum 5+ years of experience in Sales Support