Sales Support Manager

 Shift timings – US Shift – 6pm to 3am (Cabs not provided)

Hybrid mode available for women

 Job Location- Sector 54, Gurgaon

Function: Sales support (pre-sales)

Preferred to have work experience in:

· Worked in backend Sales/business process (Must have).

· Worked in data/information intensive projects.

· Worked on pricing/quoting of Telecom products (Must have)

Roles & Responsibilities

· Understand client/sales team requirements & translates the business requirements

into specific deliverables from a sales support standpoint

· Work across functions to ensure demand templates for Pricing group engagement is

completed within stated timelines and with accuracy.

· Work with sales, product teams, pricing teams and other stakeholders to ensure

availability of required details for sales deliverable.

· Attend meetings and kick off calls with all the relevant internal and external

stakeholders.

· Support creation of complex and/or large renewal or MACD quotes

· Work on all major telecom services- VPN, Internet, Hosting, Cloud, Security, etc.

· Special focus needed on US legacy (voice and data) services

· Support Inventory pulls on both strategic and legacy voice and data services(incl.US).

· Support Transfer of Service Agreement (ToSA) requests from one customer to

another

· Identify and share opportunities to improve quoting system functionality

· Support the Sales Support team, as needed, by cross-training on systems and

products.

· Participate in training to stay current on existing products and learn upcoming

products

· Responsible for tracking performance Analytics & publishing Dashboard

other teams like revenue assurance on data pulls, creating linkages between cost and

revenue and opening disputes

Skills : Necessary

· Business cum technical perspective

· Advanced verbal and written communication skills

· Have a proven high level of dedication and commitment.

· Should have multitasking capabilities

· Be results-oriented and driven, should be able to navigate internally within the

systems and tools to ensure deliverables are met.

· Display a proven ability to work under pressure

· Decent MS-office (especially Excel/Power point) skills