Sales Support Executive

Role Purpose

To provide end-to-end sales back-office support through coordination with sales teams, international customers, and internal stakeholders, while managing SAP order and sample processing, export documentation, and supporting data-driven decision-making.

Key Result Areas

Customer Centricity

• Share planning, dispatch, shipment status, and shipping documents within 36 working hours
• Proactively inform customers of changes in planning, dispatch, or schedules
• Coordinate material availability across plants
• Support special customer requests (returns, FOB shipments, etc.)
• Provide timely updates on sample planning and dispatch

Building Capability – Order Processing

• Manage order processing and order entry in SAP
• Prepare and share Proforma Invoices (PI) and customer-specific documents
• Ensure accurate and timely execution of orders as per plan

Brand Building – Single Point of Contact

• Act as the single point of contact for internal and external stakeholders
• Coordinate with CHA, shipping lines, agents, distributors, and C&F agents
• Liaise with internal teams including Production Planning and International Logistics
• Support joint development initiatives with customers

Building Capability – Back Office Support

• Share production plans and stock status with Sales & Marketing
• Support distribution channel management
• Follow up on customer payments
• Manage sample dispatch activities

Summary

• Education:

  Bachelor’s degree (preferably B.Tech/BE); master’s in business administration/marketing preferred but not mandatory

• Experience:

  5–6 years of relevant experience

• Skills:

  Advanced MS Excel and PowerPoint, strong understanding of sales operations and customer service, basic export documentation and analytical skills

• Systems & Tools:

  Prior experience in SAP SD module preferred; tech-savvy with exposure to relevant IT systems

• Competencies:

  Strong written and verbal communication, multitasking ability, accuracy, strong work ethic, and optional people/management skills