Sales Support Associate

We are seeking a highly organized and proactive Sales Support Associate to join our team. The ideal candidate will play a key role in supporting the sales process from initial inquiry to post-order management. This includes handling client communications, managing internal coordination, preparing documentation, and ensuring smooth end-to-end sales support operations. Familiarity with tools such as Freshdesk, CRM systems, and strong communication skills are essential for success in this role.

Key Responsibilities:

· Manage and respond to client inquiries promptly and professionally via email and Freshdesk.

· Perform pricing calculations based on guidelines and communicate them to clients or internal teams.

· Generate accurate and timely Order Forms and ensure they align with approved pricing and client requirements.

· Track and manage the order lifecycle, including confirmations, updates, and escalations.

· Maintain and update CRM systems with deal progress, client communications, and support tickets.

· Coordinate with internal departments (Sales, Operations, Finance) to ensure alignment and smooth processing.

· Create and manage sales opportunities within the CRM and ensure proper follow-up.

· Provide day-to-day support to the Sales Team, assisting with documentation, follow-ups, and reporting.

· Communicate with vendors and sales executives to ensure accurate information flow and timely delivery of services.

· Assist in preparing reports, summaries, and data analysis as needed.

Qualifications:

· 2 – 4 years of experience in Sales Support, Customer Support, Sales Administration, or a related role.

· Proficient in Freshdesk, CRM platforms (e.g., Salesforce, Zoho, HubSpot, etc.).

· Strong understanding of professional email etiquette and communication standards.

· Excellent organizational skills and attention to detail.

· Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.

· Strong problem-solving skills and a customer-first mindset.

· Proficiency in MS Office tools (Excel, Word, Outlook, etc.).

· Bachelor’s degree in business administration, Communications, or a related field is preferred.

Preferred Skills:

· Experience with sales operations or telecom/IT support (optional but a plus).

· Knowledge of order management processes or pricing tools.

· Team player with strong interpersonal skills and the ability to work collaboratively.

What We Offer:

· Dynamic and collaborative work environment

· Opportunities for growth and skill development

· Exposure to global clients and projects

· Competitive compensation and benefits

Job Type: Full-time

Pay: ₹25,000.00 - ₹50,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Paid sick time
• Provident Fund

Ability to commute/relocate:

• Technopark, Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person