Sales Support Associate

Job Title: Sales Associate (SaaS)

Job Category: Marketing + Products

Job Location: iHub, Ahmedabad

About Us:

Shipturtle (www.shipturtle.com) is revolutionizing e-commerce with innovative, collaborative solutions for online retailers. We specialize in creating custom Vertical Marketplaces via Brand Collaborations, simplifying product management, order fulfilment, and business operations. With integrations across major platforms like Shopify, WooCommerce, and Magento, Shipturtle is the go-to partner for elevating e-commerce.

Job Summary/Objective:

We are looking for a dynamic Sales Associate (SaaS) to engage with clients, drive customer acquisition, and enhance product adoption. The ideal candidate will conduct product demos, handle inbound leads, and close deals while ensuring a seamless customer experience. This role requires strong communication skills, a customer-centric mindset, and an understanding of e-commerce platforms.

Responsibilities:

• Engage with clients and conduct live product demonstrations at Google Meet.
• Understand customer requirements and position Shipturtle’s solutions effectively.
• Respond to inbound sales inquiries via email, chat, and calls.
• Build and nurture strong client relationships to drive sales conversions.
• Collaborate with marketing and tech teams to provide customer insights for product enhancements.
• Manage leads and customer interactions using CRM tools, ensuring timely follow-ups.
• Stay updated on industry trends and competitor offerings to refine sales strategies.
• Identify recurring customer concerns and suggest improvements to optimize the sales process..

Requirements:

• Excellent verbal and written communication skills in English.
• Ability to conduct engaging and persuasive product demos.
• Strong problem-solving skills with a customer-first approach.
• Basic knowledge of e-commerce platforms like Shopify, WooCommerce, or Magento is a plus.
• Familiarity with CRM tools and lead management.
• Basic understanding about SaaS sales, e-commerce, or tech-based solutions.
• 0-1 yr of experience in sales or customer centric role.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance

Work Location: In person