We are seeking a highly organized and proactive Sales Support Associate to join our team. The ideal candidate will play a key role in supporting the sales process from initial inquiry to post-order management. This includes handling client communications, managing internal coordination, preparing documentation, and ensuring smooth end-to-end sales support operations. Familiarity with tools such as Freshdesk , CRM systems , and strong communication skills are essential for success in this role. Key Responsibilities: · Manage and respond to client inquiries promptly and professionally via email and Freshdesk . · Perform pricing calculations based on guidelines and communicate them to clients or internal teams. · Generate accurate and timely Order Forms and ensure they align with approved pricing and client requirements. · Track and manage the order lifecycle, including confirmations, updates, and escalations. · Maintain and update CRM systems with deal progress, client communications, and support tickets. · Coordinate with internal departments (Sales, Operations, Finance) to ensure alignment and smooth processing. · Create and manage sales opportunities within the CRM and ensure proper follow-up. · Provide day-to-day support to the Sales Team , assisting with documentation, follow-ups, and reporting. · Communicate with vendors and sales executives to ensure accurate information flow and timely delivery of services. · Assist in preparing reports, summaries, and data analysis as needed. Qualifications: · 2 – 4 years of experience in Sales Support , Customer Support , Sales Administration , or a related role. · Proficient in Freshdesk , CRM platforms (e.g., Salesforce, Zoho, HubSpot, etc.). · Strong understanding of professional email etiquette and communication standards. · Excellent organizational skills and attention to detail. · Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. · Strong problem-solving skills and a customer-first mindset. · Proficiency in MS Office tools (Excel, Word, Outlook, etc.). · Bachelor’s degree in business administration, Communications, or a related field is preferred. Preferred Skills: · Experience with sales operations or telecom/IT support (optional but a plus). · Knowledge of order management processes or pricing tools. · Team player with strong interpersonal skills and the ability to work collaboratively. What We Offer: · Dynamic and collaborative work environment · Opportunities for growth and skill development · Exposure to global clients and projects · Competitive compensation and benefits Job Type: Full-time Pay: ₹25,000.00 - ₹50,000.00 per month Benefits: Health insurance Life insurance Paid sick time Provident Fund Ability to commute/relocate: Technopark, Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Work Location: In person
We are seeking a highly organized and proactive Sales Support Associate to join our team. The ideal candidate will play a key role in supporting the sales process from initial inquiry to post-order management. This includes handling client communications, managing internal coordination, preparing documentation, and ensuring smooth end-to-end sales support operations. Familiarity with tools such as Freshdesk , CRM systems , and strong communication skills are essential for success in this role. Key Responsibilities: · Manage and respond to client inquiries promptly and professionally via email and Freshdesk . · Perform pricing calculations based on guidelines and communicate them to clients or internal teams. · Generate accurate and timely Order Forms and ensure they align with approved pricing and client requirements. · Track and manage the order lifecycle, including confirmations, updates, and escalations. · Maintain and update CRM systems with deal progress, client communications, and support tickets. · Coordinate with internal departments (Sales, Operations, Finance) to ensure alignment and smooth processing. · Create and manage sales opportunities within the CRM and ensure proper follow-up. · Provide day-to-day support to the Sales Team , assisting with documentation, follow-ups, and reporting. · Communicate with vendors and sales executives to ensure accurate information flow and timely delivery of services. · Assist in preparing reports, summaries, and data analysis as needed. Qualifications: · 2 – 4 years of experience in Sales Support , Customer Support , Sales Administration , or a related role. · Proficient in Freshdesk , CRM platforms (e.g., Salesforce, Zoho, HubSpot, etc.). · Strong understanding of professional email etiquette and communication standards. · Excellent organizational skills and attention to detail. · Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. · Strong problem-solving skills and a customer-first mindset. · Proficiency in MS Office tools (Excel, Word, Outlook, etc.). · Bachelor’s degree in business administration, Communications, or a related field is preferred. Preferred Skills: · Experience with sales operations or telecom/IT support (optional but a plus). · Knowledge of order management processes or pricing tools. · Team player with strong interpersonal skills and the ability to work collaboratively. What We Offer: · Dynamic and collaborative work environment · Opportunities for growth and skill development · Exposure to global clients and projects · Competitive compensation and benefits Job Type: Full-time Pay: ₹25,000.00 - ₹50,000.00 per month Benefits: Health insurance Life insurance Paid sick time Provident Fund Ability to commute/relocate: Technopark, Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Work Location: In person
We are seeking a highly organized and proactive Sales Support Associate to join our team. The ideal candidate will play a key role in supporting the sales process from initial inquiry to post-order management. This includes handling client communications, managing internal coordination, preparing documentation, and ensuring smooth end-to-end sales support operations. Familiarity with tools such as Freshdesk , CRM systems , and strong communication skills are essential for success in this role. Key Responsibilities: · Manage and respond to client inquiries promptly and professionally via email and Freshdesk . · Perform pricing calculations based on guidelines and communicate them to clients or internal teams. · Generate accurate and timely Order Forms and ensure they align with approved pricing and client requirements. · Track and manage the order lifecycle, including confirmations, updates, and escalations. · Maintain and update CRM systems with deal progress, client communications, and support tickets. · Coordinate with internal departments (Sales, Operations, Finance) to ensure alignment and smooth processing. · Create and manage sales opportunities within the CRM and ensure proper follow-up. · Provide day-to-day support to the Sales Team , assisting with documentation, follow-ups, and reporting. · Communicate with vendors and sales executives to ensure accurate information flow and timely delivery of services. · Assist in preparing reports, summaries, and data analysis as needed. Qualifications: · 2 – 4 years of experience in Sales Support , Customer Support , Sales Administration , or a related role. · Proficient in Freshdesk , CRM platforms (e.g., Salesforce, Zoho, HubSpot, etc.). · Strong understanding of professional email etiquette and communication standards. · Excellent organizational skills and attention to detail. · Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. · Strong problem-solving skills and a customer-first mindset. · Proficiency in MS Office tools (Excel, Word, Outlook, etc.). · Bachelor’s degree in business administration, Communications, or a related field is preferred. Preferred Skills: · Experience with sales operations or telecom/IT support (optional but a plus). · Knowledge of order management processes or pricing tools. · Team player with strong interpersonal skills and the ability to work collaboratively. What We Offer: · Dynamic and collaborative work environment · Opportunities for growth and skill development · Exposure to global clients and projects · Competitive compensation and benefits Job Type: Full-time Pay: ₹25,000.00 - ₹50,000.00 per month Benefits: Health insurance Life insurance Paid sick time Provident Fund Ability to commute/relocate: Technopark, Thiruvananthapuram, Kerala: Reliably commute or planning to relocate before starting work (Preferred) Work Location: In person