Job
Description
About The Role
Skill required: Order Management - Order Management
Designation: Sales Operations Manager
Qualifications:Any Graduation
Years of Experience:13 to 18 years
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song?? all powered by the world??s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Transforming sales to become a future-ready and digital B2B revenue engine.Order Management involves order processing, Receive, process and confirm customer orders in the system. Ensure order accuracy in terms of pricing, product specifications, quantity, and delivery details Coordinate with sales, supply chain, and warehouse teams to fulfill customer orders Work well with sales, logistics, finance, and customer service teams to ensure smooth operations.
Keyword includes (Order Processing, Order fullfilment" "Customer communication",Inventory Management)Assess, design, build and Implement best practices on process, organization, and technology for Order Management from Order Creation to Order Fulfillment, financial settlement including order prioritization, purchase order receipt, invoice matching, inventory availability and promise, accuracy and fulfillment, provisioning of services and activation of billing. Includes Distributed Order Management for both on-line and physical network management.
What are we looking for? About The Role :?¢Lead and oversee the Order Management team, ensuring efficient processing of sales orders from entry to fulfillment.?¢Develop and implement policies, procedures, and best practices for order processing and customer service.?¢Collaborate with sales, finance, logistics, and other departments to optimize order-to-cash processes.?¢Monitor key performance indicators (KPIs), generate reports, and drive continuous improvement initiatives.?¢Resolve escalated issues and ensure customer satisfaction.?¢Manage team performance, coaching, and professional development.
Qualifications:?¢Bachelor??s degree in Business Administration, Supply Chain, or related field (Master??s preferred).?¢7+ years?? experience in order management, sales operations, or related field, with at least 2 years in a managerial role.?¢Strong leadership, communication, and analytical skills.?¢Proficiency with ERP/CRM systems and order management tools.?¢Proven ability to manage cross-functional projects and teams
Roles and Responsibilities: ?¢In this role you are required to identify and assess complex problems for area of responsibility?¢ The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors?¢ Requires adherence to strategic direction set by senior management when establishing near-term goals?¢ Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach?¢ Some latitude in decision-making in involved?¢ you will act independently to determine methods and procedures on new assignments?¢ Decisions individual at this role makes have a major day to day impact on area of responsibility?¢ The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture?¢ Please note that this role may require you to work in rotational shifts
Qualification Any Graduation
