Sales Operations Analyst (2-4 Years)

Job Description

About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK! Job Summary The Sales Operations Analyst is a key player in ensuring the accuracy and efficiency of our sales operations. This role is perfect for a candidate with a keen eye for detail and a passion for data governance. You'll be responsible for maintaining the integrity of our sales data, managing our support ticket queue, and conducting regular data audits and monitoring. Your work will directly and contribute to a more efficient, data-driven sales organization by ensuring our processes are streamlined and our data is reliable. Key Responsibilities Data Integrity and Governance: Promote the quality of our sales data, ensuring its accuracy, consistency, and completeness across all platforms. Conduct regular data audits and cleansing initiatives to identify and correct discrepancies, ensuring our reporting and analytics are built on a solid foundation. Develop and maintain data entry standards and recommend automation and system guardrails to maintain data cleanliness proactively. Serve as a direct point of contact for executing data modification requests, ensuring changes are made accurately and efficiently. Operational Excellence And Process Optimization Manage the day-to-day operations of the sales support ticket queue, prioritizing and resolving issues in a timely manner to support the sales team. Analyze ticket queue performance to identify trends, pinpoint bottlenecks, and recommend process improvements to enhance efficiency and user satisfaction. System Monitoring And Reporting Monitor the health and performance of our sales systems, ensuring they meet the needs of the business and its users. Develop and maintain dashboards and reports to track key operational metrics, including data quality, system adoption, and ticket resolution times. Conduct ad hoc analyses to support strategic sales initiatives and provide data-driven answers to critical business questions. Qualifications Experience: Minimum of 2-4 years of experience as a Sales Operations Analyst or in a similar role within a SaaS company. Technical Skills: Proficiency in Salesforce, ZoomInfo, Gong, and other sales-related tools. Strong Excel and data analysis skills. Gainsight experience is a PLUS. Analytical Skills: Demonstrated ability to analyze complex data sets and translate findings into actionable recommendations. Communication: Excellent written and verbal communication skills, with the ability to convey complex data insights to non-technical stakeholders. Problem-Solving: Strong problem-solving skills with a proactive approach to identifying and addressing sales process inefficiencies. Strong Work Ethic: Proactive and self-motivated with the ability to work both independently & in a team environment Education: Bachelors BTECH/Master’s from Tier-1 colleges (CGPA – 7+/70%) Working hours: 2:30pm-11:30pm IST Benefits Group Health Insurance, Group Personal Accident, Group Term Life. Paid Time Off options, including Annual Leaves, Casual Leave and declared holidays. Annual Performance Bonus and Sales Incentive for eligible positions. Referral bonus program. Why join Bazaarvoice? Customer is key We see our own success through our customers’ outcomes. We approach every situation with a customer first mindset. Transparency & Integrity Builds Trust We believe in the power of authentic feedback because it’s in our DNA. We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance. Passionate Pursuit of Performance Our energy is contagious, because we hire for passion, drive & curiosity. We love what we do, and because we’re laser focused on our mission. Innovation over Imitation We seek to innovate as we are not content with the status quo. We embrace agility and experimentation as an advantage. Stronger Together We bring our whole selves to the mission and find value in diverse perspectives. We champion what’s best for Bazaarvoice before individuals or teams. As a stronger company we build a stronger community. Commitment to diversity and inclusion Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.