About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social search syndication network. And we make it easy for brands retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. Its a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The resultTime and money spent on content that doesnt attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It s official: Bazaarvoice is a Great Place to Work in the US , Australia , India , Lithuania, France, Germany and the UK ! Were looking for an experienced technical manager with Vast experience in managing high performing and self-driven team to join the Bazaarvoice development team as a Software Development Manager. The team is responsible for maintaining and developing products which leverage Bazaarvoices massive data network using cutting edge technologies like Elasticsearch, Mongo, AWS Lambda, Docker. As a development manager on the Bazaarvoice team, you will guide a team of highly motivated engineers, work closely with product managers, collaborate and work with teams in different geographies to build new product capabilities, Review and optimise infrastructure cost, drive technical best practices to name a few. to build new products or capabilities on our existing platforms that will be leveraged throughout the company. You will help shape the products that power the future of Bazaarvoice. Key Responsibilities: Overall Leadership of highly motivated team of Engineers. Excellent communication and ability to work efficiently with cross functional teams across geographies. Translate complex functional and technical requirements into individual release assignments. Work closely with Product managers to ensure we deliver value to our customers. Ensuring continuous improvement in engineering best practices, Software development and Delivery process that focuses more on Delivery outcome. Maintain current technical knowledge to support rapidly changing technology, always on a look out for new technologies and work with management and development team in bringing new technologies Essential Criteria: 6+ years of Software Development management experience 4+ years of project management or scrum master experience Bachelor s degree in computer science or equivalent experience 4+ years experience, with at least one full stack language such as Java, JavaScript, React, jQuery or similar Excellent verbal and written communication Strong presentation and technology leadership skills Ability to handle multiple competing priorities in a fast-paced environment Strong knowledge of data structures, algorithm, enterprise systems, and asynchronous architectures Experience recruiting and building high performance teams Desired Criteria: Master s degree in a technical field or an MBA Proven results-oriented person with a track record of delivery Demonstrated ability to inspire and mentor a technical team Knowledge of and experience in, maintaining software that has 24x7 operations, 5 9 s uptime requirements, and under very high usage load Experience managing the large budgets for AWS or other cloud platform Experience with continuous integration and continuous delivery pipelines Ability to adapt to new development environments and changing business requirements Experience managing contractors and distributed teams Works well in a team environment and be able to effectively drive cross-team solutions that have complex dependencies and requirements Demonstrated experience in setting long term strategic technical direction for one of more software engineering teams Experience with large distributed applications Other details: We are a hybrid work environment (mandatory 3-days work from office). We are located in Global Technology Park, Bellandur. Why Join Us Opportunity to work with cutting-edge technology and make a meaningful impact. Collaborative and innovative work environment. Competitive salary and comprehensive benefits package. We are a Great Place To Work certified (three years in a row). Our Interview Process: We believe in creating an engaging and transparent interview process. Once we determine that your profile aligns with our criteria, here s what you can expect: All our interviews are 60-90 minute discussions, can be video calls through Microsoft Teams or an in person meeting. Initial Screen - Initial discussion to assess basic qualifications, interest, and alignment with the role. Technical Screen (Coding DesignRound) - Discussion with the hiring manager or panel to assess coding and design skills. In Person Meeting - F2F discussion, meeting stakeholders from cross functional teams. Final Interview - Culture fit interview with HR or Senior Leadership. Benefits: Group Health Insurance, Group Personal Accident, Group Term Life. Paid Time Off options, including Annual Leaves, Casual Leave and declared holidays. Annual Performance Bonus and Sales Incentive for eligible positions. Referral bonus program. #LI-Hybrid #LI-SR1 Why join Bazaarvoice Customer is key We see our own success through our customers outcomes. We approach every situation with a customer first mindset. Transparency Integrity Builds Trust We believe in the power of authentic feedback because it s in our DNA. We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance. Passionate Pursuit of Performance Our energy is contagious, because we hire for passion, drive curiosity. We love what we do, and because we re laser focused on our mission. Innovation over Imitation We seek to innovate as we are not content with the status quo. We embrace agility and experimentation as an advantage. Stronger Together We bring our whole selves to the mission and find value in diverse perspectives. We champion what s best for Bazaarvoice before individuals or teams. As a stronger company we build a stronger community. Commitment to diversity and inclusion Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world s smartest network of consumers, brands, and retailers.

About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. Its a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The resultTime and money spent on content that doesnt attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It s official: Bazaarvoice is a Great Place to Work in the US , Australia , India , Lithuania, France, Germany and the UK ! At Bazaarvoice , we connect more than 800 million shoppers each month with authentic reviews, questions, and answers across a vast network of brands and retailers. This is a unique opportunity for a passionate Product Manager to make a meaningful impact , shaping the way consumers make informed purchasing decisions while helping brands and retailers thrive in a competitive marketplace. In this role, you will stay at the forefront of e-commerce innovation , anticipating emerging trends and envisioning cutting-edge experiences that keep Bazaarvoice ahead of the curve. If you re excited about driving innovation and creating impact at scale , this role is for you. About You: - You have an excellent track record of shipping features for either consumer and/or enterprise SaaS applications . - You re able to design flows and experiences that are simple, sharp, and innovative. Think at a high level about creative strategy and vision. Thinking not just how it should look but what we should build and why . - You collaborate well with other product experts and engineers and can contribute to the shared roadmap of a cross-functional team. - You prefer to go straight to the source -- our thousands of clients -- when designing improvements to their product. - You know when to advocate for a usability win, even when it s more difficult to achieve technically. - People enjoy working with you, and you bring out the best in your team - you understand technical constraints, knowing how to find alternate solutions, and can collaboratively work to define the roadmap for the product. - You sit at the intersection of product and engineering - give and solicit feedback from other designers and product stakeholders in order to continually raise our bar for quality. - You design clear user stories and validate your assumptions and hypotheses through experimentation, testing, and research. Qualifications : - 4+ years of experience in product design , UX/UI Design, or a related field. - Proven track record in the creation of interaction models, user flows, screen designs, and UI details that promote ease of use and optimize the user experience. - Experience building or maintaining design systems and/or pattern libraries. - Driven user research initiatives & conducted testing interviews. - Experience designing native mobile (iOS or Android) and web platforms. Why You ll Love Working with Us - Work with cutting-edge technology in a collaborative, global team - Competitive salary + good benefits (insurance, annual leave, bonuses, referral rewards, and more). - We re Great Place to Work Certified (3 years in a row!). - Hybrid work model (3 days in office Prestige Tech Pacific, Kadubeesanhalli). Benefits: - Group Health Insurance, Group Personal Accident, Group Term Life. - Paid Time Off options, including Annual Leaves, Casual Leave and declared holidays. - Annual Performance Bonus and Sales Incentive for eligible positions. - Referral bonus program. #LI-Hybrid#LI-CK1 Why join Bazaarvoice Customer is key We see our own success through our customers outcomes. We approach every situation with a customer first mindset. Transparency & Integrity Builds Trust We believe in the power of authentic feedback because it s in our DNA. We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance. Passionate Pursuit of Performance Our energy is contagious, because we hire for passion, drive & curiosity. We love what we do, and because we re laser focused on our mission. Innovation over Imitation We seek to innovate as we are not content with the status quo. We embrace agility and experimentation as an advantage. Stronger Together We bring our whole selves to the mission and find value in diverse perspectives. We champion what s best for Bazaarvoice before individuals or teams. As a stronger company we build a stronger community. Commitment to diversity and inclusion Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world s smartest network of consumers, brands, and retailers.

About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social search syndication network. And we make it easy for brands retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. Its a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The resultTime and money spent on content that doesnt attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It s official: Bazaarvoice is a Great Place to Work in the US , Australia , India , Lithuania, France, Germany and the UK ! How you ll make an impact: - Work on our JavaScript platform to help launch new clients and improve current partnerships and toolsets. - Building automated data processing solutions using Python and Bash scripting technologies. - Deploying and monitoring automated solutions via AWS. - Reviewing code changes made by others for accuracy prior to deployment. The must have skills that matter: - 10+ Years as a full-stack developer. - Fluent with JavaScript, HTML and CSS. - Experience with Python, Bash, Unix environments and Git. - Understanding of server-side web apps in any language. - Familiarity with AWS (or similar cloud technologies). Why You ll Love Working with Us - Work with cutting-edge technology in a collaborative, global team - Competitive salary + good benefits (insurance, annual leave, bonuses, referral rewards, and more). - We re Great Place to Work Certified (3 years in a row!). - Hybrid work model (3 days in office - Global Technology Park, Bellandur). Why Join Us Opportunity to work with cutting-edge technology and make a meaningful impact. Collaborative and innovative work environment. Competitive salary and comprehensive benefits package. We are a Great Place To Work certified (three years in a row). If this sounds like you, let s talk! #LI-Hybrid #LI-SR1 Why join Bazaarvoice Customer is key We see our own success through our customers outcomes. We approach every situation with a customer first mindset. Transparency Integrity Builds Trust We believe in the power of authentic feedback because it s in our DNA. We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance. Passionate Pursuit of Performance Our energy is contagious, because we hire for passion, drive curiosity. We love what we do, and because we re laser focused on our mission. Innovation over Imitation We seek to innovate as we are not content with the status quo. We embrace agility and experimentation as an advantage. Stronger Together We bring our whole selves to the mission and find value in diverse perspectives. We champion what s best for Bazaarvoice before individuals or teams. As a stronger company we build a stronger community. Commitment to diversity and inclusion Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world s smartest network of consumers, brands, and retailers.

About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It’s official: Bazaarvoice is a Great Place to Work in the US , Australia , India , Lithuania, France, Germany and the UK ! This technically savvy individual will work closely with business sponsors and end users to translate business requirements into extendable NetSuite solutions that are easy to maintain. The NetSuite Developer is responsible for implementing, testing and deploying solutions using the full breadth of the SuiteCloud platform. Because this role is internally facing, the Developer must be able to communicate well with users who have a varying technical ability. As a result, the ideal candidate will need to possess a broad range of business and technical expertise. How You Will Make An Impact Design, develop, test, document and deploy high quality solutions on the NetSuite platform using (Suitescript, Workflow, Javascript, etc) Ability to meet deadlines, handle and prioritize simultaneous requests Communicate with other team members and internal users regarding project status, technical issues and creative solutions. Demonstrate a passion for solving challenges by leveraging technology solutions Creative and analytical thinker with strong problem solving skills In coordination with Admins, execute solution design activities Demonstrate excellent oral and written communication skills Demonstrate the ability to be self-motivated and show initiative to take on tasks Ability to take on duties in unfamiliar territory Demonstrate the ability to provide instruction to audiences of varying technical backgrounds The Must Have Skills That Matter 5+ years as a NetSuite Developer Strong software engineering fundamentals: design, unit testing, code reuse, code reviews. Strong software development knowledge in different programming/scripting languages, including Javascript Experience with XML, JSON, and other markup languages Experience with SQL and/or other database technologies Experience with version control systems (Git, Subversion) Ability to participate in requirements gathering sessions that result in clear requirements and technical design, even when working with non-technical team members Participation and contribution in design sessions Create key architecture documentation and deliverables Experience working with vendors and partners to configure and develop software solutions Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models and technologies Bachelor’s degree or equivalent in Computer Science or related Engineering discipline Desired Skills Experience with Floqast, Avalara & Coupa Experience with Workato or other low code integration platforms Experience in testing frameworks and automation tools NetSuite Developer Certification Why You’ll Love Working with Us? Work with cutting-edge technology in a collaborative, global team Competitive salary + good benefits (insurance, annual leave, bonuses, referral rewards, and more). We’re Great Place to Work Certified (3 years in a row!). Hybrid work model (3 days in office – Global Technology Park, Bellandur). If this sounds like you, let’s talk Why join Bazaarvoice? Customer is key We see our own success through our customers’ outcomes. We approach every situation with a customer first mindset. Transparency & Integrity Builds Trust We believe in the power of authentic feedback because it’s in our DNA. We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance. Passionate Pursuit of Performance Our energy is contagious, because we hire for passion, drive & curiosity. We love what we do, and because we’re laser focused on our mission. Innovation over Imitation We seek to innovate as we are not content with the status quo. We embrace agility and experimentation as an advantage. Stronger Together We bring our whole selves to the mission and find value in diverse perspectives. We champion what’s best for Bazaarvoice before individuals or teams. As a stronger company we build a stronger community. Commitment to diversity and inclusion Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers. Show more Show less

About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK! About The Role Bazaarvoice is looking for a Marketing Operations applications and analytics specialist to serve as a strategic business partner to top-line Marketing leadership. In this role, you'll be a key partner and leverage a mixture of strategy and execution skills to support our multiple levels of the global Marketing organization to leverage technology to drive our go-to-market objectives, optimize Campaigns, provide valuable funnel analytics insights and keeping data flowing across applications (marketo, LeanData, full circle insights, 6sense). As a Marketing Operations applications and analytics specilist, you'll partner with the CMO and Marketing leadership to capture and execute on feedback troubleshoot, and work with analytics counterparts to uncover business insights and results. Primary Responsibilities Lead strategic initiatives to improve the scalability, agility, and efficiency of the Bazaarvoice revenue operating model in its ability to identify, design, deliver, and improve solutions to our customers' business problems Proactively drive continuous improvement via process and tools optimization, process, or development of new process/policies that will drive sales productivity and scale as the organization grows Partner and network with the Insights & Data team to identify trends in the business and drive the dialogue, storytelling, and recommended plans of action with our Revenue Leaders Ability to understand high-level sales strategies, translate them into system and process requirements, and ensure local execution and business impact Complete qualitative and quantitative analysis as required to identify root cause deficiencies in the operating model or to track the effectiveness of improvements Enhance sales productivity by enabling the team to work smarter by simplifying processes and evaluating new sales automation tools to implement Own portfolio of sales tools & technologies; responsible for crafting a short-and-long term vision of how to optimize and add to the tools portfolio in order to drive sales efficiency and effectiveness Coordinate with Global Enablement to define and deliver training to facilitate the adoption of new field processes resulting from Business Operations initiatives Evaluate complicated, cross-functional objectives by developing frameworks to assess trade-offs, leveraging data to ensure balanced decision-making and development of cohesive go-to-market strategy. Drive creation of operating models including cross-functional roles and responsibilities and engagement guidelines (i.e., generalist versus specialist, existing sales team versus new sales team, etc). Conduct scoping of projects with stakeholders to understand business requirements, level of effort, owners, and timelines Hire, develop, and lead an inclusive, engaged, and high performing team About You 6+ years of related experience such as in Marketing operations, business operations, or other operations experience with demonstrated success in process improvement and delivering actionable insights. History of building repeatable processes, dealing with ambiguity, etc. (Consulting background a plus) Strong project management experience with demonstrated ability to effectively manage time, prioritize tasks and work within deadlines with little supervision Ability to frame business problems and communicate insights with a bias towards action Passionate for designing and constantly improving sales processes Strong organizational skills and process orientation Proactive and self-motivated with the ability to work both independently & in a team environment Strong work ethic, desire to learn, and a drive to excel. Resourceful: takes initiative to get things done without excuse Execution driven: focus on what matter, data driven and get things done Why join Bazaarvoice? Customer is key We see our own success through our customers’ outcomes. We approach every situation with a customer first mindset. Transparency & Integrity Builds Trust We believe in the power of authentic feedback because it’s in our DNA. We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance. Passionate Pursuit of Performance Our energy is contagious, because we hire for passion, drive & curiosity. We love what we do, and because we’re laser focused on our mission. Innovation over Imitation We seek to innovate as we are not content with the status quo. We embrace agility and experimentation as an advantage. Stronger Together We bring our whole selves to the mission and find value in diverse perspectives. We champion what’s best for Bazaarvoice before individuals or teams. As a stronger company we build a stronger community. Commitment to diversity and inclusion Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers. Show more Show less

About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK! The Sales Operations Analyst, Team Lead will be instrumental in maintaining the integrity and efficiency of our sales systems and tools. As Team Lead, lead and mentor the sales operations team, fostering collaboration, and driving continuous improvement in processes and performance. The ideal candidate will bring a strong background in SaaS environments, expertise in handling third-party sales tools such as ZoomInfo, Salesforce, and Gong, and a thorough appreciation for data integrity and governance. By focusing on data accuracy, tool administration, and reporting, this role will ensure that our sales operations are data-driven and well-supported. Key Responsibilities Tool Management and Integration: Oversee the integration and functionality of sales tools within the Salesforce ecosystem. Ensure seamless data flow between third-party tools and Salesforce, troubleshooting and resolving any issues. Administer sales tools, including configuration, user access management, and system updates. Collaborate with IT and vendor support to manage upgrades, resolve technical issues, and ensure tools are up-to-date with the latest features and security protocols. Data Analysis Monitor and build reporting on tool adoption metrics to assess effectiveness and impact of sales tools. Develop and maintain dashboards and reports related to tool performance and operational metrics, ensuring timely and accurate data delivery to stakeholders. Conduct ad hoc analyses to support various sales operations initiatives and provide insights into specific business questions. Analyze ticket queue performance, identifying bottlenecks and areas for improvement Data Integrity And Governance Ensure the accuracy, consistency, and integrity of sales data across all systems and tools. Regularly audit and clean data to prevent discrepancies and ensure reliable reporting. Make recommendations for automation and guardrails to enforce data entry standards and maintain data cleanliness, Process Optimization Identify and implement process improvements to streamline workflows and increase efficiency. Manage and optimize the use of third-party tools (ZoomInfo, Gong, etc.) to enhance sales processes and data quality. Qualifications Experience: Minimum of 8 years of experience as a Sales Operations Analyst or in a similar role within a SaaS company. Technical Skills: Proficiency in Salesforce, ZoomInfo, Gong, and other sales-related tools. Strong Excel and data analysis skills. Gainsight experience is a PLUS. Analytical Skills: Demonstrated ability to analyze complex data sets and translate findings into actionable recommendations. Communication: Excellent written and verbal communication skills, with the ability to convey complex data insights to non-technical stakeholders. Problem-Solving: Strong problem-solving skills with a proactive approach to identifying and addressing sales process inefficiencies. Strong Work Ethic: Proactive and self-motivated with the ability to work both independently & in a team environment Coaching Skills: Ability to teach and coach others. Promote and encourage efficient methodologies. Education: Bachelors BTECH/Master’s from Tier-1 colleges (CGPA – 7+/70%) Shift Timings: 2.30 PM - 11.30 PM IST Benefits Group Health Insurance, Group Personal Accident, Group Term Life. Paid Time Off options, including Annual Leaves, Casual Leave and declared holidays. Annual Performance Bonus and Sales Incentive for eligible positions. Referral bonus program. Why join Bazaarvoice? Customer is key We see our own success through our customers’ outcomes. We approach every situation with a customer first mindset. Transparency & Integrity Builds Trust We believe in the power of authentic feedback because it’s in our DNA. We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance. Passionate Pursuit of Performance Our energy is contagious, because we hire for passion, drive & curiosity. We love what we do, and because we’re laser focused on our mission. Innovation over Imitation We seek to innovate as we are not content with the status quo. We embrace agility and experimentation as an advantage. Stronger Together We bring our whole selves to the mission and find value in diverse perspectives. We champion what’s best for Bazaarvoice before individuals or teams. As a stronger company we build a stronger community. Commitment to diversity and inclusion Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers. Show more Show less

About the Team you will serve as the backbone of our CS technology ecosystem, driving operational excellence and empowering our CS organization to deliver exceptional customer outcomes. You will lead the administration, architecture, and evolution of our Gainsight platform while collaborating cross-functionally to build systems that unlock insights, scale workflows, and align with broader company objectives. How youll make an impact: - Gainsight Administration & Optimization: Own the architecture, configuration, and governance of Gainsight to enable scalable and impactful customer success processes. - Data-Driven System Design: Partner with the CS Ops Data Analyst to design, build, and enhance data-driven workflows, dashboards, and reports to support strategic business goals. - Stakeholder Collaboration: Capture and prioritize business requirements from CS leaders and cross-functional teams, translating them into intuitive solutions for end users. The must have skills that matter: - Gainsight Expertise: 3+ years of Gainsight administration experience (Gainsight NXT Certification preferred), with a proven track record of leveraging Gainsight to solve business challenge - Customer Success Acumen: Deep understanding of CS processes, key metrics, and best practices that drive operational excellence. - Technical Proficiency: Proficient in Gainsight, Microsoft Suite (especially Excel), and other analytics/reporting tools (e.g., Tableau, Snowflake or Power BI is a bonus). Why You’ll Love Working with Us? - Work with cutting-edge technology in a collaborative, global team. - Competitive salary + good benefits (insurance, annual leave, bonuses, referral rewards, and more). - We’re Great Place to Work Certified (3 years in a row!). - Hybrid work model ( 3 days in office – Prestige Pacific tech Park, Kadubeesanhalli). Note: We are only Looking for candidates based out of Banaglore

About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK! About The Role Bazaarvoice is looking for a Marketing Operations applications and analytics specialist to serve as a strategic business partner to top-line Marketing leadership. In this role, you'll be a key partner and leverage a mixture of strategy and execution skills to support our multiple levels of the global Marketing organization to leverage technology to drive our go-to-market objectives, optimize Campaigns, provide valuable funnel analytics insights and keeping data flowing across applications (marketo, LeanData, full circle insights, 6sense). As a Marketing Operations applications and analytics specilist, you'll partner with the CMO and Marketing leadership to capture and execute on feedback troubleshoot, and work with analytics counterparts to uncover business insights and results. Primary Responsibilities Lead strategic initiatives to improve the scalability, agility, and efficiency of the Bazaarvoice revenue operating model in its ability to identify, design, deliver, and improve solutions to our customers' business problems Proactively drive continuous improvement via process and tools optimization, process, or development of new process/policies that will drive sales productivity and scale as the organization grows Partner and network with the Insights & Data team to identify trends in the business and drive the dialogue, storytelling, and recommended plans of action with our Revenue Leaders Ability to understand high-level sales strategies, translate them into system and process requirements, and ensure local execution and business impact Complete qualitative and quantitative analysis as required to identify root cause deficiencies in the operating model or to track the effectiveness of improvements Enhance sales productivity by enabling the team to work smarter by simplifying processes and evaluating new sales automation tools to implement Own portfolio of sales tools & technologies; responsible for crafting a short-and-long term vision of how to optimize and add to the tools portfolio in order to drive sales efficiency and effectiveness Coordinate with Global Enablement to define and deliver training to facilitate the adoption of new field processes resulting from Business Operations initiatives Evaluate complicated, cross-functional objectives by developing frameworks to assess trade-offs, leveraging data to ensure balanced decision-making and development of cohesive go-to-market strategy. Drive creation of operating models including cross-functional roles and responsibilities and engagement guidelines (i.e., generalist versus specialist, existing sales team versus new sales team, etc). Conduct scoping of projects with stakeholders to understand business requirements, level of effort, owners, and timelines Hire, develop, and lead an inclusive, engaged, and high performing team About You 6+ years of related experience such as in Marketing operations, business operations, or other operations experience with demonstrated success in process improvement and delivering actionable insights. History of building repeatable processes, dealing with ambiguity, etc. (Consulting background a plus) Strong project management experience with demonstrated ability to effectively manage time, prioritize tasks and work within deadlines with little supervision Ability to frame business problems and communicate insights with a bias towards action Passionate for designing and constantly improving sales processes Strong organizational skills and process orientation Proactive and self-motivated with the ability to work both independently & in a team environment Strong work ethic, desire to learn, and a drive to excel. Resourceful: takes initiative to get things done without excuse Execution driven: focus on what matter, data driven and get things done Additional Details Hybrid | Full Time | Bengaluru Working hours: Monday and Friday IST hours | Tuesday-Wednesday-Thursday 4 hours IST with 4 hours US overlap (6:30-10:30 pm IST / 8-12 am CT) Why join Bazaarvoice? Customer is key We see our own success through our customers’ outcomes. We approach every situation with a customer first mindset. Transparency & Integrity Builds Trust We believe in the power of authentic feedback because it’s in our DNA. We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance. Passionate Pursuit of Performance Our energy is contagious, because we hire for passion, drive & curiosity. We love what we do, and because we’re laser focused on our mission. Innovation over Imitation We seek to innovate as we are not content with the status quo. We embrace agility and experimentation as an advantage. Stronger Together We bring our whole selves to the mission and find value in diverse perspectives. We champion what’s best for Bazaarvoice before individuals or teams. As a stronger company we build a stronger community. Commitment to diversity and inclusion Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers. Show more Show less

About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK! About The Team Our Client Success Managers (CSMs) own the long-term relationship between Bazaarvoice and our clients. CSM are strategic consultants. They provide business solutions and platform optimization to their clients. CSMs also partner with Account Directors who own renewal and commercial conversations. How You’ll Make An Impact You will be responsible for the care of a diverse, named portfolio of accounts in EMEA. You will leverage a variety of methods to drive adoption, increase satisfaction, mitigate risk and identify opportunities for expansion. Advise clients on strategies to maximize the value of their Bazaarvoice products and solutions by incorporating user-generated content into online and offline operations including marketing, merchandising, customer service, product development, and distribution relationships. Discover and influence client’s internal metrics for success working with Bazaarvoice, and ensure the client knows how to achieve and measure those results to maximize ROI. Execute high-value activities and manage client lifecycle across a significant portfolio using productivity tools (Salesforce, Gainsight, etc). The Must Have Skills That Matter Confident and solid written and verbal communication in German along with English. 2-5 years of experience in account management or client success roles with US and EU clients, ideally within software, online and/ or other marketing/ e-commerce technologies. Ability to manage high volume of accounts and directly own client relationships concurrently. Working hours: 2:30pm-11:30pm IST Why You’ll Love Working with Us? Work with cutting-edge technology in a collaborative, global team Competitive salary + good benefits (insurance, annual leave, bonuses, referral rewards, and more). We’re Great Place to Work Certified (3 years in a row!). Hybrid work model (3 days in office – Prestige Tech Pacific, Bellandur). Other details: We are a hybrid work environment (mandatory 3-days work from office). We are located in Prestige Tech Pacific Bellandur. If this sounds like you, let’s talk! Why join Bazaarvoice? Customer is key We see our own success through our customers’ outcomes. We approach every situation with a customer first mindset. Transparency & Integrity Builds Trust We believe in the power of authentic feedback because it’s in our DNA. We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance. Passionate Pursuit of Performance Our energy is contagious, because we hire for passion, drive & curiosity. We love what we do, and because we’re laser focused on our mission. Innovation over Imitation We seek to innovate as we are not content with the status quo. We embrace agility and experimentation as an advantage. Stronger Together We bring our whole selves to the mission and find value in diverse perspectives. We champion what’s best for Bazaarvoice before individuals or teams. As a stronger company we build a stronger community. Commitment to diversity and inclusion Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers. Show more Show less

About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK! Job Description : Roles and Responsibility: Marketing Performance Analysis & Reporting Customer Insights & Segmentation Data-Driven Strategy & Optimization Data Management & Integrity Forecasting & Predictive Analytics Cross-Functional Collaboration Skillsets: Looking for 5+ years candidates experienced in Marketing Domain. Experience in Google Analytics, Salesforce, Marketo (preferred) if not Eloqua is also fine Candidate should understand the marketing funnel from top to bottom. Candidate should be well versed with Tableau reporting Why You’ll Love Working with Us? Work with cutting-edge technology in a collaborative, global team. Competitive salary + good benefits (insurance, annual leave, bonuses, referral rewards, and more). We’re Great Place to Work Certified (3 years in a row!). Hybrid work model ( 3 days in office – Prestige Pacific tech park, Kaadubeesanahalli,Bellandur). #LI-Hybrid#LI-CK1 Why join Bazaarvoice? Customer is key We see our own success through our customers’ outcomes. We approach every situation with a customer first mindset. Transparency & Integrity Builds Trust We believe in the power of authentic feedback because it’s in our DNA. We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance. Passionate Pursuit of Performance Our energy is contagious, because we hire for passion, drive & curiosity. We love what we do, and because we’re laser focused on our mission. Innovation over Imitation We seek to innovate as we are not content with the status quo. We embrace agility and experimentation as an advantage. Stronger Together We bring our whole selves to the mission and find value in diverse perspectives. We champion what’s best for Bazaarvoice before individuals or teams. As a stronger company we build a stronger community. Commitment to diversity and inclusion Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.

About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK! Job Description Roles and Responsibility: Marketing Performance Analysis & Reporting Customer Insights & Segmentation Data-Driven Strategy & Optimization Data Management & Integrity Forecasting & Predictive Analytics Cross-Functional Collaboration Skillsets Looking for 5+ years candidates experienced in Marketing Domain. Experience in Google Analytics, Salesforce, Marketo (preferred) if not Eloqua is also fine Candidate should understand the marketing funnel from top to bottom. Candidate should be well versed with Tableau reporting Why You’ll Love Working with Us? Work with cutting-edge technology in a collaborative, global team. Competitive salary + good benefits (insurance, annual leave, bonuses, referral rewards, and more). We’re Great Place to Work Certified (3 years in a row!). Hybrid work model (3 days in office – Prestige Pacific tech park, Kaadubeesanahalli,Bellandur). Why join Bazaarvoice? Customer is key We see our own success through our customers’ outcomes. We approach every situation with a customer first mindset. Transparency & Integrity Builds Trust We believe in the power of authentic feedback because it’s in our DNA. We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance. Passionate Pursuit of Performance Our energy is contagious, because we hire for passion, drive & curiosity. We love what we do, and because we’re laser focused on our mission. Innovation over Imitation We seek to innovate as we are not content with the status quo. We embrace agility and experimentation as an advantage. Stronger Together We bring our whole selves to the mission and find value in diverse perspectives. We champion what’s best for Bazaarvoice before individuals or teams. As a stronger company we build a stronger community. Commitment to diversity and inclusion Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.

About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK! Job Description Roles and Responsibility: Sales Performance Analysis & Reporting: Develop, maintain, and enhance comprehensive sales dashboards on Tableau and reports to track key performance indicators (KPIs) such as revenue, pipeline health, conversion rates, sales cycle length Analyze sales data from various sources (CRM, sales enablement tools, financial systems) to identify trends, patterns, and anomalies. Provide regular and ad-hoc reporting with actionable insights to sales leadership and other stakeholders, clearly communicating key findings. Sales Forecasting & Planning Collaborate with sales leadership and finance to develop and refine sales forecasts, models, and projections. Analyze historical data, market trends, and pipeline activity to improve forecast accuracy. Support territory planning, quota setting, and sales compensation plan analysis. Data-Driven Insights & Strategic Recommendations Conduct in-depth analyses to uncover opportunities for sales process optimization, productivity improvements, and revenue growth. Identify key drivers of sales performance and provide actionable recommendations to sales management. Perform customer segmentation and cohort analysis to understand customer behavior and inform sales strategies. Support go-to-market strategy with data-backed insights. Process Improvement & Optimization Evaluate existing sales processes and workflows, identifying inefficiencies and areas for improvement. Partner with sales operations and other cross-functional teams to implement data-driven solutions and best practices. Ensure data integrity and accuracy within CRM and other sales systems. Cross-Functional Collaboration Work closely with sales, marketing, finance, and operations teams to align on objectives, share insights, and support strategic initiatives. Act as a subject matter expert on sales data and analytics. Communicate complex analytical findings in a clear and concise manner to both technical and non-technical audiences. Skillset Looking for candidates with 5 + years experienced in Sales Domain. Experience in Sales process, pipeline forecasting, territory planning and opportunities with report building with Tableau- 1 Advanced proficiency in Excel, SQL, and Tableau Good knowledge of statistical modeling, forecasting techniques, and large data sets. Business Acumen Deep understanding of sales processes, sales cycles, and key sales metrics. Ability to understand business objectives and align analytical work accordingly. Why You’ll Love Working with Us? Work with cutting-edge technology in a collaborative, global team. Competitive salary + good benefits (insurance, annual leave, bonuses, referral rewards, and more). We’re Great Place to Work Certified (3 years in a row!). Hybrid work model (3 days in office – Prestige Pacific tech park, Kadubeesanahalli). Why join Bazaarvoice? Customer is key We see our own success through our customers’ outcomes. We approach every situation with a customer first mindset. Transparency & Integrity Builds Trust We believe in the power of authentic feedback because it’s in our DNA. We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance. Passionate Pursuit of Performance Our energy is contagious, because we hire for passion, drive & curiosity. We love what we do, and because we’re laser focused on our mission. Innovation over Imitation We seek to innovate as we are not content with the status quo. We embrace agility and experimentation as an advantage. Stronger Together We bring our whole selves to the mission and find value in diverse perspectives. We champion what’s best for Bazaarvoice before individuals or teams. As a stronger company we build a stronger community. Commitment to diversity and inclusion Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.

About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK! Job Summary The Sales Operations Analyst is a key player in ensuring the accuracy and efficiency of our sales operations. This role is perfect for a candidate with a keen eye for detail and a passion for data governance. You'll be responsible for maintaining the integrity of our sales data, managing our support ticket queue, and conducting regular data audits and monitoring. Your work will directly and contribute to a more efficient, data-driven sales organization by ensuring our processes are streamlined and our data is reliable. Key Responsibilities Data Integrity and Governance: Promote the quality of our sales data, ensuring its accuracy, consistency, and completeness across all platforms. Conduct regular data audits and cleansing initiatives to identify and correct discrepancies, ensuring our reporting and analytics are built on a solid foundation. Develop and maintain data entry standards and recommend automation and system guardrails to maintain data cleanliness proactively. Serve as a direct point of contact for executing data modification requests, ensuring changes are made accurately and efficiently. Operational Excellence And Process Optimization Manage the day-to-day operations of the sales support ticket queue, prioritizing and resolving issues in a timely manner to support the sales team. Analyze ticket queue performance to identify trends, pinpoint bottlenecks, and recommend process improvements to enhance efficiency and user satisfaction. System Monitoring And Reporting Monitor the health and performance of our sales systems, ensuring they meet the needs of the business and its users. Develop and maintain dashboards and reports to track key operational metrics, including data quality, system adoption, and ticket resolution times. Conduct ad hoc analyses to support strategic sales initiatives and provide data-driven answers to critical business questions. Qualifications Experience: Minimum of 2-4 years of experience as a Sales Operations Analyst or in a similar role within a SaaS company. Technical Skills: Proficiency in Salesforce, ZoomInfo, Gong, and other sales-related tools. Strong Excel and data analysis skills. Gainsight experience is a PLUS. Analytical Skills: Demonstrated ability to analyze complex data sets and translate findings into actionable recommendations. Communication: Excellent written and verbal communication skills, with the ability to convey complex data insights to non-technical stakeholders. Problem-Solving: Strong problem-solving skills with a proactive approach to identifying and addressing sales process inefficiencies. Strong Work Ethic: Proactive and self-motivated with the ability to work both independently & in a team environment Education: Bachelors BTECH/Master’s from Tier-1 colleges (CGPA – 7+/70%) Working hours: 2:30pm-11:30pm IST Benefits Group Health Insurance, Group Personal Accident, Group Term Life. Paid Time Off options, including Annual Leaves, Casual Leave and declared holidays. Annual Performance Bonus and Sales Incentive for eligible positions. Referral bonus program. Why join Bazaarvoice? Customer is key We see our own success through our customers’ outcomes. We approach every situation with a customer first mindset. Transparency & Integrity Builds Trust We believe in the power of authentic feedback because it’s in our DNA. We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance. Passionate Pursuit of Performance Our energy is contagious, because we hire for passion, drive & curiosity. We love what we do, and because we’re laser focused on our mission. Innovation over Imitation We seek to innovate as we are not content with the status quo. We embrace agility and experimentation as an advantage. Stronger Together We bring our whole selves to the mission and find value in diverse perspectives. We champion what’s best for Bazaarvoice before individuals or teams. As a stronger company we build a stronger community. Commitment to diversity and inclusion Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.

About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. Its a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesnt attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It s official: Bazaarvoice is a Great Place to Work in the US , Australia , India , Lithuania, France, Germany and the UK ! Job Summary The Sales Operations Analyst is a key player in ensuring the accuracy and efficiency of our sales operations. This role is perfect for a candidate with a keen eye for detail and a passion for data governance. Youll be responsible for maintaining the integrity of our sales data, managing our support ticket queue, and conducting regular data audits and monitoring. Your work will directly and contribute to a more efficient, data-driven sales organization by ensuring our processes are streamlined and our data is reliable. Key Responsibilities Data Integrity and Governance: Promote the quality of our sales data, ensuring its accuracy, consistency, and completeness across all platforms. Conduct regular data audits and cleansing initiatives to identify and correct discrepancies, ensuring our reporting and analytics are built on a solid foundation. Develop and maintain data entry standards and recommend automation and system guardrails to maintain data cleanliness proactively. Serve as a direct point of contact for executing data modification requests, ensuring changes are made accurately and efficiently. Operational Excellence and Process Optimization: Manage the day-to-day operations of the sales support ticket queue, prioritizing and resolving issues in a timely manner to support the sales team. Analyze ticket queue performance to identify trends, pinpoint bottlenecks, and recommend process improvements to enhance efficiency and user satisfaction. System Monitoring and Reporting: Monitor the health and performance of our sales systems, ensuring they meet the needs of the business and its users. Develop and maintain dashboards and reports to track key operational metrics, including data quality, system adoption, and ticket resolution times. Conduct ad hoc analyses to support strategic sales initiatives and provide data-driven answers to critical business questions. Qualifications: Experience: Minimum of 2-4 years of experience as a Sales Operations Analyst or in a similar role within a SaaS company. Technical Skills: Proficiency in Salesforce, ZoomInfo, Gong, and other sales-related tools. Strong Excel and data analysis skills. Gainsight experience is a PLUS. Analytical Skills: Demonstrated ability to analyze complex data sets and translate findings into actionable recommendations. Communication: Excellent written and verbal communication skills, with the ability to convey complex data insights to non-technical stakeholders. Problem-Solving: Strong problem-solving skills with a proactive approach to identifying and addressing sales process inefficiencies. Strong Work Ethic: Proactive and self-motivated with the ability to work both independently & in a team environment Education: Bachelors BTECH/Master s from Tier-1 colleges (CGPA - 7+/70%) Working hours: 2:30pm-11:30pm IST Benefits: Group Health Insurance, Group Personal Accident, Group Term Life. Paid Time Off options, including Annual Leaves, Casual Leave and declared holidays. Annual Performance Bonus and Sales Incentive for eligible positions. Referral bonus program. #LI-Hybrid #LI-SR1 Why join Bazaarvoice? Customer is key We see our own success through our customers outcomes. We approach every situation with a customer first mindset. Transparency & Integrity Builds Trust We believe in the power of authentic feedback because it s in our DNA. We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance. Passionate Pursuit of Performance Our energy is contagious, because we hire for passion, drive & curiosity. We love what we do, and because we re laser focused on our mission. Innovation over Imitation We seek to innovate as we are not content with the status quo. We embrace agility and experimentation as an advantage. Stronger Together We bring our whole selves to the mission and find value in diverse perspectives. We champion what s best for Bazaarvoice before individuals or teams. As a stronger company we build a stronger community. Commitment to diversity and inclusion Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world s smartest network of consumers, brands, and retailers.

About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It’s official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK! The Authenticity/Content Moderation Team Lead role will be responsible for helping stand up and oversee two local functions: Content Moderation and Content Authentication. Roles & Responsibilities You will be responsible for ensuring your team is delivering high value content moderation and authentication that consumers can trust, while meeting all operational metrics and time-sensitive client commitments. You will manage a team of 6 compromised of content moderators who code user generated content and a team of authenticity agents who monitor user generated content for fraudulent activity. A background in moderation, fraud detection, and shift management is strongly preferred. Point of contact between content moderators, authenticity agents and these same teams and their managers in the U.S. Deliver on standardized performance metrics. Recruit, hire, and train new staff for your teams. Maintain training materials and train your teams on all updates and changes, as well as all policies, processes, and procedures. Coach new hires and tenured teammates on queue skills and best practices. Demonstrate self-sufficiency in managing performance in a queue environment. Provide support as needed for ad hoc projects/requests. Mentor and coach teammates on daily tasks to help them succeed in meeting and exceeding performance metrics, while maintaining compliance and promoting team engagement. Possess desire and demeanor to coach, collaborate and interact with others daily to help in their success. Command strong verbal and written professional communication skills, with the ability to provide constructive feedback. Proven experience actioning feedback in a positive and professional manner. Ability to self-manage multiple tasks and priorities to completion, using positive collaboration, leadership skills, and effective communication. Promote team engagement by championing BV’s core values in daily interactions, participating in celebrations within the team, and joining in on team building activities. Requirements 5+ years of experience working in moderation and/or fraud detection 1 – 2 years experience in a management role Experience working in Content Management Systems Strong aptitude to identify trends, analyze data. Excel at actively engaging with team members in multiple locales. Proficient in English including modern slang Proficient with Office applications (Word, Excel, and Outlook), online communication tools (Slack and Teams), and forums, and web applications. Bachelor’s degree or equivalent international credential. Why You’ll Love Working with Us? Work with cutting-edge technology in a collaborative, global team Competitive salary + good benefits (insurance, annual leave, bonuses, referral rewards, and more). We’re Great Place to Work Certified (3 years in a row!). Hybrid work model (3 days in office – Prestige Tech Pacific, Kadubeesanahalli). Why join Bazaarvoice? Customer is key We see our own success through our customers’ outcomes. We approach every situation with a customer first mindset. Transparency & Integrity Builds Trust We believe in the power of authentic feedback because it’s in our DNA. We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance. Passionate Pursuit of Performance Our energy is contagious, because we hire for passion, drive & curiosity. We love what we do, and because we’re laser focused on our mission. Innovation over Imitation We seek to innovate as we are not content with the status quo. We embrace agility and experimentation as an advantage. Stronger Together We bring our whole selves to the mission and find value in diverse perspectives. We champion what’s best for Bazaarvoice before individuals or teams. As a stronger company we build a stronger community. Commitment to diversity and inclusion Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.

About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. Its a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The resultTime and money spent on content that doesnt attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It s official: Bazaarvoice is a Great Place to Work in the US , Australia , India , Lithuania, France, Germany and the UK ! The Authenticity/Content Moderation Team Lead role will be responsible for helping stand up and oversee two local functions: Content Moderation and Content Authentication. Roles & Responsibilities: You will be responsible for ensuring your team is delivering high value content moderation and authentication that consumers can trust, while meeting all operational metrics and time-sensitive client commitments. You will manage a team of 6 compromised of content moderators who code user generated content and a team of authenticity agents who monitor user generated content for fraudulent activity. A background in moderation, fraud detection, and shift management is strongly preferred. Point of contact between content moderators, authenticity agents and these same teams and their managers in the U.S. Deliver on standardized performance metrics. Recruit, hire, and train new staff for your teams. Maintain training materials and train your teams on all updates and changes, as well as all policies, processes, and procedures. Coach new hires and tenured teammates on queue skills and best practices. Demonstrate self-sufficiency in managing performance in a queue environment. Provide support as needed for ad hoc projects/requests. Mentor and coach teammates on daily tasks to help them succeed in meeting and exceeding performance metrics, while maintaining compliance and promoting team engagement. Possess desire and demeanor to coach, collaborate and interact with others daily to help in their success. Command strong verbal and written professional communication skills, with the ability to provide constructive feedback. Proven experience actioning feedback in a positive and professional manner. Ability to self-manage multiple tasks and priorities to completion, using positive collaboration, leadership skills, and effective communication. Promote team engagement by championing BV s core values in daily interactions, participating in celebrations within the team, and joining in on team building activities. Requirements: 5+ years of experience working in moderation and/or fraud detection 1 - 2 years experience in a management role Experience working in Content Management Systems Strong aptitude to identify trends, analyze data. Excel at actively engaging with team members in multiple locales. Proficient in English including modern slang Proficient with Office applications (Word, Excel, and Outlook), online communication tools (Slack and Teams), and forums, and web applications. Bachelor s degree or equivalent international credential. Why You ll Love Working with Us Work with cutting-edge technology in a collaborative, global team Competitive salary + good benefits (insurance, annual leave, bonuses, referral rewards, and more). We re Great Place to Work Certified (3 years in a row!). Hybrid work model (3 days in office - Prestige Tech Pacific, Kadubeesanahalli). #LI-Hybrid #LI-SR1 Why join Bazaarvoice Customer is key We see our own success through our customers outcomes. We approach every situation with a customer first mindset. Transparency & Integrity Builds Trust We believe in the power of authentic feedback because it s in our DNA. We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance. Passionate Pursuit of Performance Our energy is contagious, because we hire for passion, drive & curiosity. We love what we do, and because we re laser focused on our mission. Innovation over Imitation We seek to innovate as we are not content with the status quo. We embrace agility and experimentation as an advantage. Stronger Together We bring our whole selves to the mission and find value in diverse perspectives. We champion what s best for Bazaarvoice before individuals or teams. As a stronger company we build a stronger community. Commitment to diversity and inclusion Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world s smartest network of consumers, brands, and retailers.

About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. Its a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesnt attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It s official: Bazaarvoice is a Great Place to Work in the US , Australia , India , Lithuania, France, Germany and the UK ! Job Description : Roles and Responsibility: - Marketing Performance Analysis & Reporting - Customer Insights & Segmentation - Data-Driven Strategy & Optimization - Data Management & Integrity - Forecasting & Predictive Analytics - Cross-Functional Collaboration Must have Skillsets: - Looking for 5+ years candidates experienced in Marketing Domain. - Experience in Google Analytics, Salesforce, Marketo - Candidate should understand the marketing funnel from top to bottom. - Candidate should be well versed with Tableau reporting Why You ll Love Working with Us? - Work with cutting-edge technology in a collaborative, global team. - Competitive salary + good benefits (insurance, annual leave, bonuses, referral rewards, and more). - We re Great Place to Work Certified (3 years in a row!). - Hybrid work model ( 3 days in office - Prestige Pacific tech park, Kaadubeesanahalli,Bellandur). #LI-Hybrid#LI-CK1 Why join Bazaarvoice? Customer is key We see our own success through our customers outcomes. We approach every situation with a customer first mindset. Transparency & Integrity Builds Trust We believe in the power of authentic feedback because it s in our DNA. We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance. Passionate Pursuit of Performance Our energy is contagious, because we hire for passion, drive & curiosity. We love what we do, and because we re laser focused on our mission. Innovation over Imitation We seek to innovate as we are not content with the status quo. We embrace agility and experimentation as an advantage. Stronger Together We bring our whole selves to the mission and find value in diverse perspectives. We champion what s best for Bazaarvoice before individuals or teams. As a stronger company we build a stronger community. Commitment to diversity and inclusion Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world s smartest network of consumers, brands, and retailers.

About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. Its official: Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK! Job Overview This role is vital in ensuring Bazaarvoice customers receive the maximum possible value from their contracted services and achieve stated goals in the areas of Social & E-Commerce. You will leverage innovative technologies to support some of the worlds leading brands. Our Client Success Managers (CSMs) own the long-term relationship between Bazaarvoice and our clients. CSM are strategic consultants. They provide business solutions and platform optimization to their clients. CSMs also partner with Account Directors who own renewal and commercial conversations. This role is pro-active and dynamic. Each CSM will need strategic planning skills and the ability to provide value-based messaging to articulate the tangible value of Bazaarvoice and to motivate client action. CSMs will also need to manage priorities across a varied portfolio of 70-80 accounts. Each CSM is responsible for the care of a diverse, named portfolio of accounts in EMEA. CSMs leverage a variety of methods to drive adoption, increase satisfaction, mitigate risk, and identify opportunities for expansion. These methods are a blend of direct, digital, live, and pre-recorded content. As a CSM, you will use strategic recommendations to drive value in our partnership and help our clients achieve their desired business outcomes. Key Responsibilities Advise clients on strategies to maximize the value of their Bazaarvoice products and solutions by incorporating user-generated content into online and offline operations including marketing, merchandising, customer service, product development, and distribution relationships. Observe and track trends across portfolio analytics to recommend best practices. Execute high-value activities and manage client lifecycle across a significant portfolio using productivity tools (Salesforce, Gainsight, etc). Discover and influence clients internal metrics for success working with Bazaarvoice, and ensure the client knows how to achieve and measure those results to maximize ROI. Help key stakeholders and client c-level team understand the value they are receiving from Bazaarvoice. Manage client health by identifying and documenting risks, and working with cross-functional team members to develop successful client outcomes. Promote new feature adoption to enhance client satisfaction and program performance. Prioritize and effectively blend tech-driven, 1:many, and 1:1 client interactions across a diverse portfolio of SMB accounts. Skills And Experience Necessary For The Role Confident and solid written and verbal communication in English and either French or German College education Bachelor degree or equivalent 2-5 years of experience in account management or client success roles with US and EU clients, ideally within software, online and/ or other marketing/ e-commerce technologies. Skillful in time management, organizational systems, and prioritization. Ability to manage high volume of accounts and directly own client relationships concurrently. Sufficient in meeting deadlines and expectations with minimal supervision. High level of comfort with Microsoft Office and Google suites. Outstanding oral, written, and client-facing presentation skills. Comfortable communicating across multiple methods with both known and unknown points of contact including c-level executives Positive, self-starter attitude with absolute willingness to go the extra mile and exceed expectations. Curious mindset and strong desire to learn. Customer-centric oriented with a focus on delivering value (KPIs definition tracking). Experience with Gainsight and Salesforce a plus, but not required. Working hours: 2:30pm-11:30pm IST Other details: We are a hybrid work environment (mandatory 3-days work from office). We are located in Global Technology Park, Bellandur. Why Join Us Opportunity to work with cutting-edge technology and make a meaningful impact. Collaborative and innovative work environment. Competitive salary and comprehensive benefits package. We are a Great Place To Work certified (three years in a row). Why join Bazaarvoice Customer is key We see our own success through our customers outcomes. We approach every situation with a customer first mindset. Transparency & Integrity Builds Trust We believe in the power of authentic feedback because its in our DNA. We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance. Passionate Pursuit of Performance Our energy is contagious, because we hire for passion, drive & curiosity. We love what we do, and because were laser focused on our mission. Innovation over Imitation We seek to innovate as we are not content with the status quo. We embrace agility and experimentation as an advantage. Stronger Together We bring our whole selves to the mission and find value in diverse perspectives. We champion whats best for Bazaarvoice before individuals or teams. As a stronger company we build a stronger community. Commitment to diversity and inclusion ,

About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. Its a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The resultTime and money spent on content that doesnt attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It s official: Bazaarvoice is a Great Place to Work in the US , Australia , India , Lithuania, France, Germany and the UK ! Job Description Basic Skills: - Proficiency with e-mail applications, online messaging services and forums, and Web applications. - Proficiency with Office applications, including Word, Excel, and Outlook. - Professional communication skills. - English proficiency including with the vernacular Job Skills: - The ability to adapt to frequent guideline changes for moderating content. - The capability to quickly assess content for suitability based on established guidelines and codes. - The willingness to adjust performance and respond to feedback. - The ability to meet quality and speed benchmarks. Background Requirements: - Bachelor s degree or equivalent international credential, required. - 2-3 years experience with moderating online User Generated Content whether for product reviews, social media content, or community content. Additional Requirements: - Ability to work 3 days a week from the Bazaarvoice Bengaluru office - Ability to work shifted hours a couple days a month with prior notice. #LI-DNI Why join Bazaarvoice Customer is key We see our own success through our customers outcomes. We approach every situation with a customer first mindset. Transparency & Integrity Builds Trust We believe in the power of authentic feedback because it s in our DNA. We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance. Passionate Pursuit of Performance Our energy is contagious, because we hire for passion, drive & curiosity. We love what we do, and because we re laser focused on our mission. Innovation over Imitation We seek to innovate as we are not content with the status quo. We embrace agility and experimentation as an advantage. Stronger Together We bring our whole selves to the mission and find value in diverse perspectives. We champion what s best for Bazaarvoice before individuals or teams. As a stronger company we build a stronger community. Commitment to diversity and inclusion Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world s smartest network of consumers, brands, and retailers.

About Bazaarvoice At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products. The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. Its a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The resultTime and money spent on content that doesnt attract new consumers, convert them, or earn their long-term loyalty. Our brand promise : closing the gap between brands and consumers. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia. It s official: Bazaarvoice is a Great Place to Work in the US , Australia , India , Lithuania, France, Germany and the UK ! Job Description The Authenticity Agent s main responsibilities center around monitoring large volumes of user generated content with respect to fraudulent activity. Agents learn what review fraud is and is not, to tirelessly protect consumers from inauthentic content. Agents utilize a case management system to identify and research content for fraudulent behavior and take appropriate action against this content. Basic Skills: - Proficiency with e-mail applications, online messaging services and forums, and Web applications. - Proficiency with Office applications, including Word, Excel, and Outlook. - Professional communication skills. - Confident in Making Decisions and acting when things may be obscure. - Commit to taking ownership of your job performance to achieve or exceed performance benchmarks. Job Skills: - Strong Aptitude for identifying trends analyze data and explore new strategies. - Passion for analysing and researching historical trends - The willingness to adjust performance and respond to feedback. - The ability to meet quality and speed benchmarks. Background Requirements: - Bachelor s degree or equivalent international credential, required. - 2-3 years experience with fraud detection - Experience with Accertify is a plus. Why You ll Love Working with Us Work with cutting-edge technology in a collaborative, global team Competitive salary + good benefits (insurance, annual leave, bonuses, referral rewards, and more). We re Great Place to Work Certified (3 years in a row!). Hybrid work model (3 days in office - Prestige Tech Pacific, Kadubeesanahalli). #LI-DNI Why join Bazaarvoice Customer is key We see our own success through our customers outcomes. We approach every situation with a customer first mindset. Transparency & Integrity Builds Trust We believe in the power of authentic feedback because it s in our DNA. We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance. Passionate Pursuit of Performance Our energy is contagious, because we hire for passion, drive & curiosity. We love what we do, and because we re laser focused on our mission. Innovation over Imitation We seek to innovate as we are not content with the status quo. We embrace agility and experimentation as an advantage. Stronger Together We bring our whole selves to the mission and find value in diverse perspectives. We champion what s best for Bazaarvoice before individuals or teams. As a stronger company we build a stronger community. Commitment to diversity and inclusion Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world s smartest network of consumers, brands, and retailers.