Sales officer - Rural Banking(New)

ROLEPURPOSE & OBJECTIVE

Theincumbent will be primarily responsible to -

• Acquirenew customers for liabilities from open market

• Assistthe CRS - unsecured loans for conversion of existing borrowingcustomers for liabilities

• Enhancethe relationship with the existing customers by cross-sellingproducts and services as per the profile & need of thecustomers

• Train/assistcustomers to use ATM and BCs; drive usage of alternate channels

FINANCIALSIZE

NON-FINANCIALSIZE

• Managingthe Liability Book of the branch (Open Market CA SA TD) Approximately 2.5 Cr

• LiabilitiesCustomers handling

• Numberof portfolio products- CASA, TD

KEYDUTIES & RESPONSIBILITIES OF THE ROLE

Business

• Meetthe set targets on liabilities in terms of open marketacquisition & existing customer conversion

• Understandneed and acquire customers who meet the criteria for liabilityproducts through either of the below channels:

• Leadsgenerated by branch staff and personal leads

• Referralsgenerated from existing customers

• Alternatechannels

• Maintainthe database of the prospects, meet select prospects and managethe relationship thereafter

• AccompanyCRS-Unsecured loans on the field for actively driving conversionof existing borrowing customers into liabilities customer

• Crosssell other secured loan products of Ujjivan and pass qualityleads to respective loan officers

• Sharecustomer insights/product related feedback with the Sales Manager- Liabilities

Customers

• Interactwith customers in a courteous and professional manner; provideprompt, efficient and accurate services

• Reducecustomer dormancy and customer attrition by continuous engagement/ interaction

• Resolvesthe customer queries on various accounts, FD / RD, remittances &third party product

Internal Processes

• Guidethe customer to fill the Account Opening Form;ensure receipt and verification of KYC documents; obtain customersignatures on all mandatory documents

• Strictlyadhere & maintain compliance to KYC norms

• Drivethe usage of alternate channels such as ATMs, BCs and assistcustomers to use ATMs for dispensing cash

Learning& Performance

• Maintainup to date knowledge of the liabilities products and services aswell as a working knowledge of other products offered in thebranch

• Resolvequeries raised by CRS-unsecured loans w.r.t liability productsand support them in selling liabilities

• Ensureadherence to training man-days/ mandatory training programs forself

• Ensuregoal setting, mid-year review and performance appraisal processesare completed within specified timelines

MINIMUMREQUIREMENTS OF KNOWLEDGE & SKILLS

Educational

Qualifications

• Graduate,preferably in commerce and related streams

Experience

• yearexperience, preferably in sales

Certifications

• AMFI/ IRDA Certified

FunctionalSkills

• Basicknowledge on retail banking products

• Documentationskills

• Processcompliance focus

• Communication skills: fluent in the local language

BehavioralSkills

• Courteouscustomer service skills

• TimeManagement

• Sellingskills

• Telephoniccold calling skills

• Willingnessto travel & relocation as per business requirements and career opportunities

Competencies

• Planning& Organizing

• DrivingExecution

• ManagingRelationships

• CustomerFocus

KEYINTERACTIONS

INTERNAL

EXTERNAL

• BranchTeam Unsecured Loans (CRM, CRS); Secured Loans (LoanOfficers); Operations team

• RegionalProduct & Marketing team

• StateHR

• BCAgents