234 Rural Banking Jobs

Hiring for Banking Head for Financial Services Company Location- Kolkata Exp- 12 Years Job Summary: The Head of Rural Banking Sales is responsible for developing, implementing, and overseeing the sales strategy to expand banking products and services in rural areas. This role will lead a team dedicated to understanding rural customers financial needs, building strong relationships with rural communities, and driving growth in deposits, loans, and other banking services in underserved regions. The ideal candidate will have a deep understanding of rural markets, extensive experience in banking sales, and a commitment to financial inclusion. Key Responsibilities: Develop and execute a comprehensive sales strategy to achieve business targets for rural banking across multiple regions. Identify new business opportunities in rural areas and design tailored products and services to meet the unique needs of rural customers. Conduct regular market research to understand rural demographics, banking penetration, and customer needs. Establish and nurture partnerships with local stakeholders, cooperatives, and community organizations to extend the banks outreach and presence. Monitor and analyze sales performance metrics, adjust strategies based on performance data, and ensure targets are consistently met or exceeded. Prepare and present regular reports to senior management, providing insights into regional performance, market trends, and growth opportunities. Develop customer relationship management strategies to foster long-term loyalty and satisfaction within rural markets. Implement feedback mechanisms to understand customer needs, resolve complaints, and improve service quality. Qualifications: 12+ years of experience in banking sales, with at least 5 years in a leadership role focused on rural or community banking. Proven record of accomplishment of achieving sales targets and managing large, geographically diverse sales teams. In-depth knowledge of rural banking products & services and microfinance. Strong leadership, communication, and interpersonal skills, with the ability to influence and inspire teams. Willingness to travel extensively to rural locations as required.

ESAF Small Finance Bank is Hiring!!! (Micro banking channel) Job Profile : Customer Service Manager Customer Service Officer Vertical : Micro Banking Interested candidates may contact or WhatsApp: 8714644961 - Mr. Abinash Criteria: Customer Service Officer *) Any fresher can apply Qualification : Plus two/ any degree/ any PG Age : 30 Customer Service Manager *) Candidates having 5 plus years of experience in Micro finance/banking (in Group loan product). *) Minimum 2 plus years of experience in team handling. Qualification : Any degree Age : 40 We are looking forward to meet you!!!

ESAF Small Finance Bank is Hiring!!! (Micro banking channel) Job Profile : Customer Service Officer Vertical : Micro Banking Interested candidates may contact or WhatsApp: 8778231801 - Mr. Jeeva Criteria: *) Any fresher can apply Qualification : Plus two/ any degree/ any PG Age : 30 Job Description Identification of Sangams (Joint Liability Group) Coordinate with Unit Managers for Sangam Formation Adding of more members into Sangam Collection of Instalment amount in decided intervals Documentations & Reporting as needed We are looking forward to meet you!!!

ESAF Cooperative Hiring!!! (Micro Finance) Job Profile : Branch Manager Vertical : Micro Finance- JLG loans Interested candidates may contact or WhatsApp: 8714683798 - Mr. Arul Criteria: *) Candidates having 4 plus years of experience in Micro finance/banking (in Group loan product- JLG). *) Minimum 1 plus years of experience in team handling. Qualification : Any degree/ Any PG Age : 40 Job Description Lead a team of Relationship Officers for consistent business development, customer acquisition and retention and for achieving business & revenue targets while ensuring quality service to customers, operational adherence, and asset quality of portfolio. Manage operations and overall functioning of the branch assigned. We are looking forward to meet you!!!

ESAF Cooperative Hiring!!! (Micro Finance) Job Profile : Branch Manager Vertical : Micro Finance- JLG loans Interested candidates may contact or WhatsApp: 8714683798 - Mr. Arul Criteria: *) Candidates having 4 plus years of experience in Micro finance/banking (in Group loan product- JLG). *) Minimum 1 plus years of experience in team handling. Qualification : Any degree/ Any PG Age : 40 Job Description Lead a team of Relationship Officers for consistent business development, customer acquisition and retention and for achieving business & revenue targets while ensuring quality service to customers, operational adherence, and asset quality of portfolio. Manage operations and overall functioning of the branch assigned. We are looking forward to meet you!!!

Achieving business targets as laid down by acquiring new client relationships and maintaining them. Graduate in any discipline Identify target areas for prospective business Pre-screen customer segments as per the organization norms Ensure the number of log in along with disbursement Ensure high customer satisfaction level by proactively understanding customer needs and cross- sell multiple products as per the requirements Execute sales promotion activities to build customer interest in the TCFSL brand Build strong client relationships both internally and externally and build a strong brand identification with potential customers. Ensure vendor empanelment and develop relationships with new vendors. Develop strong distribution channels Ensure compliance to all Audit / RBI regulations.

Roles and responsibilities: DGV PAY Digital Payments & Financial Services: - Identify and onboard Milk Co-operative Societies, FPOs, and Dairy Federations to adopt DGV PAYs digital payments platform. - Drive adoption and utilization of DGV PAY, ensuring dairy farmers use the platform for financial transactions. - Build relationships with banking partners to expand DGV PAY’s distribution network. DGV Money – Dairy Lending Solutions: - Promote and drive DGV Money’s loan products like Digital Bovine Loan (DBL) among dairy farmers and related enterprises. - Work closely with financial institutions to streamline loan disbursement and meet targets. - Train partners to efficiently handle onboarding and lending processes while ensuring compliance. DGV Connect – Farmer Engagement & Marketplace: - Foster connections between dairy farmers, FPOs, and the digital marketplace through DGV Connect. - Engage with farmers to promote products and services offered via DGV Connect. - Organize awareness and activation programs to ensure high levels of farmer engagement. Sales Strategy & Execution: - Develop and implement a territory-specific strategy to drive sales and engagement across all three verticals (DGV PAY, DGV Money, DGV Connect). - Monitor and report sales performance and key metrics to the State Head. - Ensure targets for Gross Transaction Value (GTV), loan disbursements, and farmer engagement are met or exceeded. Stakeholder Management: - Build and maintain strong relationships with key stakeholders, including Dairy Federations, banking partners, FPOs, and milk co-operative societies. - Act as a representative of DGV at the ground level, providing feedback and insights to senior management. Team Leadership & Training: - Lead and train your team to meet targets and execute business strategies efficiently. - Foster a culture of collaboration and ensure high levels of motivation and engagement within the team. Operational Excellence & Compliance: - Ensure compliance with internal SOPs, regulatory requirements, and audit guidelines across business operations. - Work closely with cross-functional teams to ensure smooth execution of business activities and exceptional service delivery.

Qualification - Minimum 12th pass. Language - Bengali,Hindi.. Salary - Fresher- NTH -Upto 12000+PF+ESIC+Others incentives . Experience - upto 21K+PF+ESIC+Others incentives Preferred candidate preffered. Timing - 10:00a.m-7:00p.m (Monday - Sunday) Week off - Sunday. Male & female both can apply. Roles and Responsibilities Identify potential customers for business loans, personal loans, and lending services through field sales activities. Conduct meetings with clients to understand their financial needs and provide customized loan solutions. Develop strong relationships with existing customers to increase repeat business and referrals. Meet monthly targets set by the organization for new loan disbursements and customer acquisition. Interested Candidate Share Your Resume to 7039622460 (WhatsApp) Thanks and Regards, Amruta Maiti

Analyze data to find the most efficient sales methods To manage the sales and collection team for the respective branch. Managing Front Line employees to achieve the target. Minimum 2+ years experience in MFI / Microloan, Group Loan / JLG product

Role & responsibilities: Sales Officer / BDR Agri Sales Products selling To engaging with customers on daily basis Right cross sell of banking products as per customer requirements Attractive Salary + Incentive basis Preferred candidate profile: 1. Graduate (in any stream) 2. Fresher or up to 5 years of experience 3. Candidates with good communication skills

Job Name PA (Business Unit) : Relationship Manager Retail Agri Job Title : (Job Name) Relationship Manager Business Unit (PA) : Retail Agri Team : (Sub team in the PA) : Agri Sales Team Job Purpose Acquisition, enhancement and retention of customers by providing best possible services and being the dedicated point of contact for customers of Agri sector. Job Responsibilities (JR) : 6 8 Areas Actionable (4-6) • Sourcing and Business Generation • Business scoping of geographical market for farming and rural community • Sourcing proposals from individual farmers / Co- operative societies / Rural Mandis & Markets / Kissan Clubs / Farmer Producer Organizations etc. • Conducting marketing activities for generating new business • Work on productivity benchmarks • Market Update and Change in Product • To keep an update with respect to market / Processes requirement, competition and customer banking behavior. • To understand the changing dynamics in the market and propose amendments in various product offerings. • To keep abreast of changes in State Government laws and policies. • Relationship Building and Maintenance • To liaison with new and existing customers for relationships. • To be in touch with agro centers /rural mandis / Rural markets / Kisan clubs for maintaining and deepening existing relationships. • Addressing complaints received from customers within stipulated TAT. • Delinquency / Rotation & Recovery / Housekeeping • To work towards minimal delinquency in portfolio. • Follow-up with customers for recovery. To monitor rotation of accounts • To avoid dropping of limit in customers account, ensure submission of documents like LAD, CAM, etc. • To support legal and remedial team for legal actions • To work towards keeping Housekeeping parameters under control. • Farmer Education and Capacity • To conduct village level farmer meetings and Building educate farmers on various products offered by bank • To make farmers aware of various aspects of banking and keep them informed about tools and technology for improving farm production. • To educate farmers about debt waivers, crop insurance & government subsidies. • Increased penetration and cross sell • Cross sell of other assets and liability products • Promotion of digital platforms like NetBanking, Mobile Banking, PayZapp, Insta Alert, Smart Buy, Chillr, etc. • Training and Development of SO/HBL • To utilize the sales resources (HBL/SO) for optimal sales support. • To groom supporting staff and enhancing their skills by imparting regular trainings for better customer relationship dealing. • To monitor performance and counseling them for delivery • Relationship with Retail Branches and • Liaise with Credit to ensure timely decisioning of Other Stake holders proposals & closure of Housekeeping items. • To coordinate with Remedial team for NPA cases and work towards recovery of the same • To coordinate with the local Operations team for disbursement • Liaise with RBB team for activation of branches for KGC business & for providing best services to customers • To liaise with Business Correspondents (BCs) for new & existing customer relationships • Others Any other task assigned by seniors from time to time. Educational Qualifications Key Skills • Graduation (preferably Agri Business) • Post-Graduation MBA (preferably Agri Business) • Sales and Influencing Skills • Banking Product & Process Knowledge • Planning and Organizing Skills • Communication • Knowledge of Competition & Current trends in financial Industry . Experience Required • Minimum experience of 1-3 years in a similar role or Sales experience in Seed companies, Fertilizer companies, Agri Product companies, Banks, etc. • Preferred from Banking / Financial Services. Major Stakeholders (intra team and cross functional stakeholders, who would need to be interacted with for discharging duties) • Customers • Credit • Branch Banking • Operations • Farmers • Agro Centres/ Rural mandis / Rural Markets / Kisan Clubs • Business Correspondent • Senior Leaders from Product/Sales • Audit • HR

Job Name PA (Business Unit) : Relationship Manager Retail Agri Job Title :(Job Name) Relationship Manager Business Unit (PA) : Retail Agri Team : (Sub team in the PA) : Agri Sales Team Hiring Location- West Bengal - Contai, Berhampore, Kaliaganj, Howrah, Bagnan, Siliguri, Kandi, Bankura, Raniganj, Suri, PaschimMidnapor. Odisha - Bargarh, Baudhgarh, Gunupur, Parlakhemundi, Rajagangapur. Job Purpose Acquisition, enhancement and retention of customers by providing best possible services and being the dedicated point of contact for customers of Agri sector. Job Responsibilities (JR) : 6 8 Areas Actionable (4-6) • Sourcing and Business Generation • Business scoping of geographical market for farming and rural community. • Sourcing proposals from individual farmers / Co-operative societies / Rural Mandis & Markets /Kissan Clubs / Farmer Producer Organizations etc. • Conducting marketing activities for generating new business. • Work on productivity benchmarks. • Market Update and Change in Product • To keep an update with respect to market/ Processes requirement, competition and customer banking behavior. • To understand the changing dynamics in the market and propose amendments in various product offerings. • To keep abreast of changes in State Government laws and policies. • Relationship Building and Maintenance • To liaison with new and existing customers for relationships. • To be in touch with agro centers /rural mandis / Rural markets / Kisan clubs for maintaining and deepening existing relationships. • Addressing complaints received from customers within stipulated TAT. • Delinquency / Rotation & Recovery /Housekeeping • To work towards minimal delinquency in portfolio. • Follow-up with customers for recovery. To monitor rotation of accounts • To avoid dropping of limit in customers account, ensure submission of documents like LAD, CAM, etc. • To support legal and remedial team for legal actions. • To work towards keeping Housekeeping parameters under control. • Farmer Education and Capacity • To conduct village level farmer meetings and Building educate farmers on various products offered by bank • To make farmers aware of various aspects of banking and keep them informed about tools and technology for improving farm production. • To educate farmers about debt waivers, crop insurance & government subsidies. • Increased penetration and cross sell • Cross sell of other assets and liability products • Promotion of digital platforms like NetBanking, Mobile Banking, PayZapp, Insta Alert, Smart Buy, Chillr, etc. • Training and Development of SO/HBL • To utilize the sales resources (HBL/SO) for optimal sales support. • To groom supporting staff and enhancing their skills by imparting regular trainings for better customer relationship dealing. • To monitor performance and counseling them for delivery • Relationship with Retail Branches and • Liaise with Credit to ensure timely decisioning of Other Stake holders proposals & closure of Housekeeping items. • To coordinate with Remedial team for NPA cases and work towards recovery of the same • To coordinate with the local Operations team for disbursement. • Liaise with RBB team for activation of branches for KGC business & for providing best services to customers • To liaise with Business Correspondents (BCs) for nnew & existing customer relationships • Others Any other task assigned by seniors from time to time.

Role/Job Title: Associate Relationship Manager-Home loan / Loan against property Function/Department: Rural Banking Job Purpose: To deliver a high-quality client service and customer retention. Enhance product sales and new client acquisition. Roles & Responsibilities: Identifying New Markets, must work towards attracting new customers and generating leads through local activities like organizing canopy activities/leaflet distribution/cold calling and etc. To service, the leads referred by sales front/cross/selling or other channels. To deliver a high-quality client service and customer retention approach to managing client relationships to enhance product sales and new client growth targets. Achieve agreed individual performance targets for income generation, product sales and new client growth targets. Login to disbursement completion, fulfilment, counselling, and handholding the customer through the entire process of sanction and disbursement. Ensuring that customer doesn’t become a non-starter e.g. helping collections to recover EMI’s in case of default. Building the relationship in the Market by meeting the Local Builders, Business communities and new channels. Education Qualification: Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate. Experience: 0 to 2 Years in NBFCs/Banking.

Role/Job Title: Associate Relationship Manager-Home loan / Loan against property Function/Department: Rural Banking Job Purpose: To deliver a high-quality client service and customer retention. Enhance product sales and new client acquisition. Roles & Responsibilities: Identifying New Markets, must work towards attracting new customers and generating leads through local activities like organizing canopy activities/leaflet distribution/cold calling and etc. To service, the leads referred by sales front/cross/selling or other channels. To deliver a high-quality client service and customer retention approach to managing client relationships to enhance product sales and new client growth targets. Achieve agreed individual performance targets for income generation, product sales and new client growth targets. Login to disbursement completion, fulfilment, counselling, and handholding the customer through the entire process of sanction and disbursement. Ensuring that customer doesn’t become a non-starter e.g. helping collections to recover EMI’s in case of default. Building the relationship in the Market by meeting the Local Builders, Business communities and new channels. Education Qualification: Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate. Experience: 0 to 2 Years in NBFCs/Banking.

Job Description Task performed 1 Sourcing customers: IRO is responsible for meeting with prospects, understanding their needs, generating leads, following up the leads for interested prospects Running required credit checks: IRO is responsible for filling sourcing sheets of interested customers; for collecting required KYC documents; verifying the KYC documents; for conducting cash flow analyses; and for running business and residential CPVs. Collecting repayments on the field: IRO is responsible for the overall portfolio quality - collecting on field repayments; and for managing non-repayment by customers. Participating in marketing and branding events: As necessary. Other factors relevant to the job Other aspects of the job not covered by the above but necessary to have a full understanding of it are: (add additional sheets if required) Other relevant factors (Required Skills) 1 2 Extremely disciplined and process-oriented Able and willing to spend majority of time in the field Ability to work with minimal direction (self-starter) ¢ Good interpersonal, relationship management, customer service, and rapport building skills. ¢ Ability to prioritize, multi-task, delegate, and proactively resolve problems ¢ Demonstrated potential to take initiative in building a growing customer base and team 3 4 Expertise required/ Domain Knowledge: ¢ Ability to read and write in regional language; knowledge of basic English a bonus ¢ Prefer individuals who own bikes No. of years of relevant experience: : Graduate Fresher may be taken. However experienced candidates will be preferred with exp in collections / products like Personal loans, Two Wheeler loans, Car Loans, Insurance products Any specific specialization/education:: Graduate

Job Name PA (Business Unit) : Relationship Manager Dairy-Retail Agri Job Title :(Job Name) Relationship Manager- Dairy Business Unit (PA) :Retail Agri Job Purpose Acquisition, enhancement and retention of customers by providing best possible services and being the dedicated point of contact for customers of dairy and supply chain sector. Job Responsibilities(JR) : 6 8 Areas Actionable (4-6) Sourcing and Business Generation Business scoping of geographical market for farming and rural community Sourcing proposals from Dairy Socities/individual farmers/Co-operative societies/Rural Mandis & Markets/Kissan Clubs/ Farmer Producer Organizations etc. Conducting marketing activities for generating new business Guidance to Business correspondent for new business sourcing To ensure that productivity benchmarks are achieved Market Update and Change in Product / Processes To keep an update with respect to market requirement,competition and customer banking behavior. To understand the changing dynamics in the market and propose amendments in various product offerings. To keep abreast of changes in State Government laws and policies. To liaison with new and existing customers for relationships. Relationship Building and Maintenance To be in touch with dairy Societies/Dairy farmers/ agro centers /rural mandis/Rural markets/Kisan clubs for maintaining and deepening existing relationships. To be in touch with the business Correspondent supervisors for BC monitoring Addressing complaints received from customers within stipulated TAT. Delinquency/Rotation &Recovery / Housekeeping/BC Audit Work towards minimal delinquency in portfolio. Follow-up with customers for recovery. To monitor the CAM renewal To support legal and remedial team for legal actions Closure of audit exceptions, audit alerts etc. Visit to the BC location as per set frequency and guidelines issued by central team Closure of BC audit compliance and tracking of critical observations. To ensure that Housekeeping parameters are under control. Farmer Education and Capacity Building To conduct farmer meetings for dairy societies and other supply chain companies and educate farmers on various products offered by bank To make farmers aware of various aspects of banking and keep them informed about tools and technology for improving farm production. Increased penetration and cross sell Training and Development of SO/HBL Cross sell other assets and liability products Promotion of digital platforms like NetBanking, Mobile Banking, PayZapp, Insta Alert, Smart Buy, Chillr, etc. To utilize the sales resources (SO) for optimal sales support. To groom supporting staff and enhancing their skills by imparting regular trainings for better customer dealing. To monitor performance and counseling them for delivery Relationship with Retail Branches and Other Stake holders Liaise with Credit to ensure timely decisioning of proposals & closure of Housekeeping items. To coordinate with Remedial team for all NPA cases and work towards recovery of the same To coordinate with the local Operations team for disbursement and liability account processing. Liaise with RBB team for providing best services to customers Any other task assigned by seniors from time to time. Others Educational Qualifications Key Skills Sales and Influencing Skills Graduation (preferably Agri Business) Post-Graduation MBA (preferablyAgri Business) Banking Product & Process Knowledge Planning and Organizing Skills Communication Knowledge of Competition & Current trends in financial Industry. Experience Required Minimum experience of 1-2years in a similar role or Sales experience in Seed companies, Fertilizer companies, Agri Product companies, Banks, dairy Companies, Dairy Society, BC companies , NBFC etc. Preferred from Banking/Financial Services. Major Stakeholders(intra team and cross functional stakeholders, who would need to be interacted with for discharging duties) Customers Credit Branch Banking Operations Farmers Agro Centres/ Rural mandis/Rural Markets/Kisan Clubs Business Correspondent Senior Leaders from Product/Sales Audit HR Business Correspondent supervisor

Job Purpose : Acquisition, enhancement and retention of customers by providing best possible services and being the dedicated point of contact for customers of dairy and supply chain sector. Job Responsibilities(JR) : Sourcing and Business Generation Market Update and Change in Product Processes Relationship Building and Maintenance Delinquency/Rotation &Recovery Farmer Education and Capacity Increased penetration and cross sell Training and Development of SO/HBL Relationship with Retail Branches and Other Stake holders Others Educational Qualifications : Graduation (preferably Agri Business) Post-Graduation MBA (preferablyAgri Business) Key Skills : Sales and Influencing Skills Banking Product & Process Knowledge Planning and Organizing Skills Communication Knowledge of Competition & Current trends in financial Industry. Experience Required : Minimum experience of 1-2years in a similar role or Sales experience in Seed companies, Fertilizer companies, Agri Product companies, Banks, dairy Companies, Dairy Society, BC companies , NBFC etc. Preferred from Banking/Financial Services. Role: Relationship Manager Industry Type: Banking Department: BFSI , Investments & Trading Employment Type: Full Time, Permanent Role Category: Banking Operations

Job Purpose : Acquisition, enhancement and retention of customers by providing best possible services and being the dedicated point of contact for customers of dairy and supply chain sector. Job Responsibilities(JR) : Sourcing and Business Generation Market Update and Change in Product Processes Relationship Building and Maintenance Delinquency/Rotation &Recovery Farmer Education and Capacity Increased penetration and cross sell Training and Development of SO/HBL Relationship with Retail Branches and Other Stake holders Others Educational Qualifications : Graduation (preferably Agri Business) Post-Graduation MBA (preferablyAgri Business) Key Skills : Sales and Influencing Skills Banking Product & Process Knowledge Planning and Organizing Skills Communication Knowledge of Competition & Current trends in financial Industry. Experience Required : Minimum experience of 1-2years in a similar role or Sales experience in Seed companies, Fertilizer companies, Agri Product companies, Banks, dairy Companies, Dairy Society, BC companies , NBFC etc. Preferred from Banking/Financial Services. Role: Relationship Manager Industry Type: Banking Department: BFSI , Investments & Trading Employment Type: Full Time, Permanent Role Category: Banking Operations

Travel Required: candidate should be comfortable in travel for work in assigned location. Education Qualification-: BCom/BSC Agriculture, BBA, MBA Finance, MBA Marketing. Experience-: Candidate should have experience in working capital, Sales, Banking, agriculture finance, enhancement & renewals of old existing customers for maintaining relationships. Job Band Range : E1 E4 Job Purpose Acquisition, enhancement and retention of customers by providing best possible services and being the dedicated point of contact for customers of Agri sector. Job Responsibilities (JR) : 6 8 Areas Actionable (4-6) Sourcing and Business Generation Business scoping of geographical market for farming and rural community Sourcing proposals from individual farmers Co- operative societies Rural Mandis & Markets Kissan Clubs Farmer Producer Organizations etc. Conducting marketing activities for generating new business Work on productivity benchmarks Market Update and Change in Product Processes To keep an update with respect to market requirement, competition and customer banking behavior. To understand the changing dynamics in the market and propose amendments in various product offerings. To keep abreast of changes in State Government laws and policies. To liaison with new and existing customers for relationships. To be in touch with agro centersrural mandis Rural markets Kisan clubs for maintaining and deepening existing relationships. Relationship Building and Maintenance Addressing complaints received from customers within stipulated TAT. Delinquency Rotation & Recovery Housekeeping To work towards minimal delinquency in portfolio. Follow-up with customers for recovery. To monitor rotation of accounts To avoid dropping of limit in customers account, ensure submission of documents like LAD, CAM, etc. To support legal and remedial team for legal actions To work towards keeping Housekeeping parameters under control. To conduct village level farmer meetings and educate farmers on various products offered by bank Farmer Education and Capacity Building To make farmers aware of various aspects of banking and keep them informed about tools and technology for improving farm production. To educate farmers about debt waivers, crop insurance & government subsidies. Increased penetration and cross sell Training and Development of SO/HBL Cross sell of other assets and liability products Promotion of digital platforms like NetBanking, Mobile Banking, PayZapp, Insta Alert, Smart Buy, Chillr, etc. To utilize the sales resources (HBL/SO) for optimal sales support. To groom supporting staff and enhancing their skills by imparting regular trainings for better customer relationship dealing. To monitor performance and counseling them for delivery Relationship with Retail Branches and Other Stake holders Liaise with Credit to ensure timely decisioning of proposals & closure of Housekeeping items. To coordinate with Remedial team for NPA cases and work towards recovery of the same To coordinate with the local Operations team for disbursement Liaise with RBB team for activation of branches for KGC business & for providing best services to customers To liaise with Business Correspondents (BCs) for new & existing customer relationships Any other task assigned by seniors from time to time. Others Educational Qualifications Key Skills Sales and Influencing Skills Graduation (preferably Agri Business) Post-Graduation MBA (preferably Agri Business) Banking Product & Process Knowledge Planning and Organizing Skills Communication Knowledge of Competition & Current trends in financial Industry. Experience Required Minimum experience of 1-3 years in a similar role or Sales experience in Seed companies, Fertilizer companies, Agri Product companies, Banks, etc. Preferred from Banking Financial Services. Major Stakeholders (intra team and cross functional stakeholders, who would need to be interacted with for discharging duties) Customers Credit Branch Banking Operations Farmers Agro Centres/ Rural mandis Rural Markets Kisan Clubs Business Correspondent Senior Leaders from Product/Sales Audit HR

Job Description Job Title Individual Relationship Officer Function / Department Rural Department Head Rural Head Reporting Manager Unit Manager Purpose of the Job: Collecting repayment on the fields Making new customers Describe the KPIs against each perspective PerspectiveKey Performance Indicators Business and Financial Management- Target vs Achievement on Units & Volume - Delivery in Volume - Collections quality (collected versus demand) - Delinqueny - Disbursal amount - Insurance attachment rate Customer Focus- Attending customer queries & resolution in TATPeople / Team- Coordinating with ACO GCO in facilitating disbursement and collectionsProcess / Quality Improvement- Adherence to process disbursement, collections etc. - Demonstrated potential to take initiative in building a growing customer base and team SCOPE & DISCRETION (Span of control) Total no. of employees supervised with details GradeO1 to 04M1 to M3SM1 to SM3Nos. Total : Sr. No.Direct Reportees (functional title/role title)Indicate brief job purpose 1 2 Self deliverables The most important tasks performed on an individual basis without involving subordinates are Sr. NoTask performed 1 Sourcing customers: IRO is responsible for meeting with prospects, understanding their needs, generating leads, following up the leads for interested prospects Running required credit checks: IRO is responsible for filling sourcing sheets of interested customers; for collecting required KYC documents; verifying the KYC documents; for conducting cash flow analyses; and for running business and residential CPVs. Collecting repayments on the field: IRO is responsible for the overall portfolio quality - collecting on field repayments; and for managing non-repayment by customers. Participating in marketing and branding events: As necessary. Other factors relevant to the job Other aspects of the job not covered by the above but necessary to have a full understanding of it are: (add additional sheets if required) Sr. NoOther relevant factors (Required Skills) 1 2 Extremely disciplined and process-oriented Able and willing to spend majority of time in the field ¢ Ability to work with minimal direction (self-starter) ¢ Good interpersonal, relationship management, customer service, and rapport building skills. ¢ Ability to prioritize, multi-task, delegate, and proactively resolve problems ¢ Demonstrated potential to take initiative in building a growing customer base and team 3 4 Expertise required/ Domain Knowledge: ¢ Ability to read and write in regional language; knowledge of basic English a bonus ¢ Prefer individuals who own bikes No. of years of relevant experience: : Freshers may be taken. However experienced candidates will be preferred with exp in collections / products like Personal loans, Two Wheeler loans, Car Loans, Insurance products Any specific specialization/education:: 10th /12th pass minimum; graduates

Job Description Job Title Individual Relationship Officer Function / Department Rural Department Head Rural Head Reporting Manager Unit Manager Purpose of the Job: Collecting repayment on the fields Making new customers Describe the KPIs against each perspective PerspectiveKey Performance Indicators Business and Financial Management- Target vs Achievement on Units & Volume - Delivery in Volume - Collections quality (collected versus demand) - Delinqueny - Disbursal amount - Insurance attachment rate Customer Focus- Attending customer queries & resolution in TATPeople / Team- Coordinating with ACO GCO in facilitating disbursement and collectionsProcess / Quality Improvement- Adherence to process disbursement, collections etc. - Demonstrated potential to take initiative in building a growing customer base and team SCOPE & DISCRETION (Span of control) Total no. of employees supervised with details GradeO1 to 04M1 to M3SM1 to SM3Nos. Total : Sr. No.Direct Reportees (functional title/role title)Indicate brief job purpose 1 2 Self deliverables The most important tasks performed on an individual basis without involving subordinates are Sr. NoTask performed 1 Sourcing customers: IRO is responsible for meeting with prospects, understanding their needs, generating leads, following up the leads for interested prospects Running required credit checks: IRO is responsible for filling sourcing sheets of interested customers; for collecting required KYC documents; verifying the KYC documents; for conducting cash flow analyses; and for running business and residential CPVs. Collecting repayments on the field: IRO is responsible for the overall portfolio quality - collecting on field repayments; and for managing non-repayment by customers. Participating in marketing and branding events: As necessary. Other factors relevant to the job Other aspects of the job not covered by the above but necessary to have a full understanding of it are: (add additional sheets if required) Sr. NoOther relevant factors (Required Skills) 1 2 Extremely disciplined and process-oriented Able and willing to spend majority of time in the field ¢ Ability to work with minimal direction (self-starter) ¢ Good interpersonal, relationship management, customer service, and rapport building skills. ¢ Ability to prioritize, multi-task, delegate, and proactively resolve problems ¢ Demonstrated potential to take initiative in building a growing customer base and team 3 4 Expertise required/ Domain Knowledge: ¢ Ability to read and write in regional language; knowledge of basic English a bonus ¢ Prefer individuals who own bikes No. of years of relevant experience: : Freshers may be taken. However experienced candidates will be preferred with exp in collections / products like Personal loans, Two Wheeler loans, Car Loans, Insurance products Any specific specialization/education:: 10th /12th pass minimum; graduates

Job Description Job Title Individual Relationship Officer Function / Department Rural Department Head Rural Head Reporting Manager Unit Manager Purpose of the Job: Collecting repayment on the fields Making new customers Describe the KPIs against each perspective PerspectiveKey Performance Indicators Business and Financial Management- Target vs Achievement on Units & Volume - Delivery in Volume - Collections quality (collected versus demand) - Delinqueny - Disbursal amount - Insurance attachment rate Customer Focus- Attending customer queries & resolution in TATPeople / Team- Coordinating with ACO GCO in facilitating disbursement and collectionsProcess / Quality Improvement- Adherence to process disbursement, collections etc. - Demonstrated potential to take initiative in building a growing customer base and team SCOPE & DISCRETION (Span of control) Total no. of employees supervised with details GradeO1 to 04M1 to M3SM1 to SM3Nos. Total : Sr. No.Direct Reportees (functional title/role title)Indicate brief job purpose 1 2 Self deliverables The most important tasks performed on an individual basis without involving subordinates are Sr. NoTask performed 1 Sourcing customers: IRO is responsible for meeting with prospects, understanding their needs, generating leads, following up the leads for interested prospects Running required credit checks: IRO is responsible for filling sourcing sheets of interested customers; for collecting required KYC documents; verifying the KYC documents; for conducting cash flow analyses; and for running business and residential CPVs. Collecting repayments on the field: IRO is responsible for the overall portfolio quality - collecting on field repayments; and for managing non-repayment by customers. Participating in marketing and branding events: As necessary. Other factors relevant to the job Other aspects of the job not covered by the above but necessary to have a full understanding of it are: (add additional sheets if required) Sr. NoOther relevant factors (Required Skills) 1 2 Extremely disciplined and process-oriented Able and willing to spend majority of time in the field ¢ Ability to work with minimal direction (self-starter) ¢ Good interpersonal, relationship management, customer service, and rapport building skills. ¢ Ability to prioritize, multi-task, delegate, and proactively resolve problems ¢ Demonstrated potential to take initiative in building a growing customer base and team 3 4 Expertise required/ Domain Knowledge: ¢ Ability to read and write in regional language; knowledge of basic English a bonus ¢ Prefer individuals who own bikes No. of years of relevant experience: : Freshers may be taken. However experienced candidates will be preferred with exp in collections / products like Personal loans, Two Wheeler loans, Car Loans, Insurance products Any specific specialization/education:: 10th /12th pass minimum; graduates

Job Description Job Title Individual Relationship Officer Function / Department Rural Department Head Rural Head Reporting Manager Unit Manager Purpose of the Job: Collecting repayment on the fields Making new customers Describe the KPIs against each perspective PerspectiveKey Performance Indicators Business and Financial Management- Target vs Achievement on Units & Volume - Delivery in Volume - Collections quality (collected versus demand) - Delinqueny - Disbursal amount - Insurance attachment rate Customer Focus- Attending customer queries & resolution in TATPeople / Team- Coordinating with ACO GCO in facilitating disbursement and collectionsProcess / Quality Improvement- Adherence to process disbursement, collections etc. - Demonstrated potential to take initiative in building a growing customer base and team SCOPE & DISCRETION (Span of control) Total no. of employees supervised with details GradeO1 to 04M1 to M3SM1 to SM3Nos. Total : Sr. No.Direct Reportees (functional title/role title)Indicate brief job purpose 1 2 Self deliverables The most important tasks performed on an individual basis without involving subordinates are Sr. NoTask performed 1 Sourcing customers: IRO is responsible for meeting with prospects, understanding their needs, generating leads, following up the leads for interested prospects Running required credit checks: IRO is responsible for filling sourcing sheets of interested customers; for collecting required KYC documents; verifying the KYC documents; for conducting cash flow analyses; and for running business and residential CPVs. Collecting repayments on the field: IRO is responsible for the overall portfolio quality - collecting on field repayments; and for managing non-repayment by customers. Participating in marketing and branding events: As necessary. Other factors relevant to the job Other aspects of the job not covered by the above but necessary to have a full understanding of it are: (add additional sheets if required) Sr. NoOther relevant factors (Required Skills) 1 2 Extremely disciplined and process-oriented Able and willing to spend majority of time in the field ¢ Ability to work with minimal direction (self-starter) ¢ Good interpersonal, relationship management, customer service, and rapport building skills. ¢ Ability to prioritize, multi-task, delegate, and proactively resolve problems ¢ Demonstrated potential to take initiative in building a growing customer base and team 3 4 Expertise required/ Domain Knowledge: ¢ Ability to read and write in regional language; knowledge of basic English a bonus ¢ Prefer individuals who own bikes No. of years of relevant experience: : Freshers may be taken. However experienced candidates will be preferred with exp in collections / products like Personal loans, Two Wheeler loans, Car Loans, Insurance products Any specific specialization/education:: 10th /12th pass minimum; graduates

Job Description Job Title Individual Relationship Officer Function / Department Rural Department Head Rural Head Reporting Manager Unit Manager Purpose of the Job: Collecting repayment on the fields Making new customers Describe the KPIs against each perspective PerspectiveKey Performance Indicators Business and Financial Management- Target vs Achievement on Units & Volume - Delivery in Volume - Collections quality (collected versus demand) - Delinqueny - Disbursal amount - Insurance attachment rate Customer Focus- Attending customer queries & resolution in TATPeople / Team- Coordinating with ACO GCO in facilitating disbursement and collectionsProcess / Quality Improvement- Adherence to process disbursement, collections etc. - Demonstrated potential to take initiative in building a growing customer base and team SCOPE & DISCRETION (Span of control) Total no. of employees supervised with details GradeO1 to 04M1 to M3SM1 to SM3Nos. Total : Sr. No.Direct Reportees (functional title/role title)Indicate brief job purpose 1 2 Self deliverables The most important tasks performed on an individual basis without involving subordinates are Sr. NoTask performed 1 Sourcing customers: IRO is responsible for meeting with prospects, understanding their needs, generating leads, following up the leads for interested prospects Running required credit checks: IRO is responsible for filling sourcing sheets of interested customers; for collecting required KYC documents; verifying the KYC documents; for conducting cash flow analyses; and for running business and residential CPVs. Collecting repayments on the field: IRO is responsible for the overall portfolio quality - collecting on field repayments; and for managing non-repayment by customers. Participating in marketing and branding events: As necessary. Other factors relevant to the job Other aspects of the job not covered by the above but necessary to have a full understanding of it are: (add additional sheets if required) Sr. NoOther relevant factors (Required Skills) 1 2 Extremely disciplined and process-oriented Able and willing to spend majority of time in the field ¢ Ability to work with minimal direction (self-starter) ¢ Good interpersonal, relationship management, customer service, and rapport building skills. ¢ Ability to prioritize, multi-task, delegate, and proactively resolve problems ¢ Demonstrated potential to take initiative in building a growing customer base and team 3 4 Expertise required/ Domain Knowledge: ¢ Ability to read and write in regional language; knowledge of basic English a bonus ¢ Prefer individuals who own bikes No. of years of relevant experience: : Freshers may be taken. However experienced candidates will be preferred with exp in collections / products like Personal loans, Two Wheeler loans, Car Loans, Insurance products Any specific specialization/education:: 10th /12th pass minimum; graduates

ESAF Small Finance Bank is Hiring!!! (Micro banking channel) Job Profile : Customer Service Manager Vertical : Micro Banking Interested candidates may contact or WhatsApp: 8714683798 - Mr. Arul Criteria: *) Candidates having 5 plus years of experience in Micro finance/banking (in Group loan product). *) Minimum 3 plus years of experience in team handling. Qualification : Any degree/ Any PG Age : 40 Job Description Lead a team of Relationship Officers for consistent business development, customer acquisition and retention and for achieving business & revenue targets while ensuring quality service to customers, operational adherence, and asset quality of portfolio. Manage operations and overall functioning of the branch assigned. We are looking forward to meet you!!!