Sales Manager

Job Description

AREAS OF RESPONSIBLITY Participatesin the deelopment and implementation of business strategies for the hotelwhich are aligned with Radisson s oerall mission, ision alues and strategies Deelops andimplements strategies for achieing indiidual sales goals Achieesmarket share and reenue goals by working with the Director of Sales andMarketing on indiidual and team goals within assigned market segments Deelopsdata and recommends programs to meet clients needs Preparesproposals and contracts that are geared to maximize profit while satisfyingclient needs Solicitsfiles on a timely basis to confirm business Uses outsidesales calls, prospecting, hotels tours and hosting of clients to solicit newbusiness Contactsin-house customers to retain and grow existing business, repeat bookings orreferrals to other Radisson Hotels Reiewsindiidual and team goals on a weekly basis; recommends and takes appropriateactions to achiee objecties in key result areas Ensure allmaterials used are in accordance with brand standards Maintainsproper flow of information to sales team, reiews sales work file of assignedaccounts Communicatesclients requests to all departments in an effectie and timely manner Insuresmaximum occupancy on a daily basis by performing follow-ups on progress ofgroups booked with eents serices team Assists withthe completion of monthly booking report(s) Preparesreports as necessary to improe management decision making and criticalealuation of work actiities Creates 100%guest satisfaction by proiding the Yes I Can! experience through performancethat demonstrates the standards of, genuine hospitality and exceeding guestexpectations Giespersonal attention, takes personal responsibility and uses teamwork whenproiding guest serice Listens,apologizes with empathy, finds a solution and follows through when resolingguest problems Proides YesI Can! genuine hospitality and teamwork on an ongoing basis Assumes theresponsibility to notice when the guest is not satisfied and uses their bestjudgment as to when it is appropriate to use the 100% Guest Satisfaction Performsother duties required to proide the serice brand behaior and genuinehospitality Adheres tohotel policies and procedures Keep Managerpromptly and fully informed of all problems or unusual matters of significance Maintains ahigh standard of personal grooming at all times in order to represent the Hotelin the best possible manner, reflecting the public role of the position Be familiarwith objecties, strategies, action plans and other marketing relatedinformation contained within the Hotel annual business plan Performs allduties and responsibilities in a timely and efficient manner in accordance withestablished company policies and procedures to achiee the oerall objectiesof this position Maintains afaourable working relationship with all other hotel employees to foster andpromote a co-operatie and harmonious working enironment At all timesprojects a faourable image of the Hotel to the public Performother duties as requested by the General Manager or Director of Sales andMarketing REQUIREMENTS Minimum one- three years hotel sales experience Local marketknowledge preferred High schooldiploma required, bachelor s degree preferred Experiencemanaging to brand standards Able tocollaborate effectiely with other hotel employees and managers to ensureteamwork Generalknowledge of contract laws Proficientcomputer skills including Microsoft Office suite Strongerbal and written communication skills Strongnegotiation skills Ability totrael