Sales Manager

The sales manager leads the front-end team of consultants, manages sales and owns the retail target. He is responsible for team development and coaching. He ensures that every customer receives an excellent in-store experience. He is responsible for complaint closure in coordination with CRE and CRM.   Primary Responsibilities Ø Leadership and Team Management o  Develop and maintain a well-informed and motivated sales team by ensuring product and riding knowledge o  Manage allocation of team targets to KPIs within the sales team on monthly basis with Dealer Principal and ASM – and review it periodically o  Conduct daily morning huddle (with Sales Consultants) to review sales pipeline, and track progress towards monthly targets o  Drive efforts to ensure high degree of DMS and LMS adoption within the team through accurate and timely updates (leads, test drives, training updates, assessments, etc.) o   Ensure adherence to mandatory training   Ø Vehicle Sales o  Accountable for planning the monthly, weekly, daily targets of team o  Daily planning and review of the sales team basis existing pipeline for follow-up and targets o  Drive efforts at individual sales consultant’s level to ensure sales and Apparel / Accessories target achievement o  Showcase strong customer orientation to ensure that the customer has a memorable and delightful brand experience through the sales process, right from first contact to final vehicle delivery o  Resolving issues related to vehicle delivery in liaison with the delivery team o  Conducting lost order analysis and taking corrective actions   Ø  Complaint Management o  Actively resolve customer grievances within SLA and take follow up action to prevent recurrence as per guidance of CRM o  Responsible for CSAT score target achievement for the team   Ø Additional Business Generation o  Ensures active participation of his team in RE marketing events to proactively establish and maintain contact with prospective customers   Ø Process Adherence o  Take ownership of the sales process adherence by his/her team as prescribed by RECODE o  Help Delivery Manager in tracking and monitoring inventory of bikes o  Ensure smooth RTO and sales deliveries within prescribed timelines   Recruitment profile Ø Educational Qualifications: Graduate, Engineering/Management preferred Ø Industry: Auto [4 wheeler preferred], Banking, Insurance, Retail, Communication Ø Minimum experience: 5 years, at least 2 years as an auto sales executive Ø Profile: extensive experience in managing and leading a team, strong focus on customer experience management, adherence to processes and norms Ø Passions/ Interests: Passionate about brand Royal Enfield and motorcycling, owns/ rides one himself, interested in travelling and exploring Ø Competencies: o  People Management & Leadership o  Customer Relationship Management o  Selling Skills and Market Knowledge o  Product Knowledge / Brand Insights o  Analytical Skills KPIs: Ø Customer o  Top 2% In Moment Survey Feedback Rating – TR and Delivery separately o  # complaints per 100 retail Ø Business o  Enquiry TR Conversion % o  Retail Target vs Achievement o  Gear sale per delivery o  MCA sale per delivery Ø Enabler / Operational o  LMS adoption