Sales Executive

The Payment Collection Executive is responsible for ensuring timely recovery of outstanding payments from customers/clients, maintaining accurate records of receivables, and providing excellent customer service while adhering to company policies and compliance standards.

Key Responsibilities

• Collections & Recovery

• Contact customers via phone, email, or field visits to follow up on overdue payments.
• Educate customers about payment terms, due dates, and penalties for late payments.
• Negotiate and agree on payment plans where necessary.
• Ensure daily/weekly/monthly collection targets are achieved.

• Customer Service

• Handle customer queries regarding billing, statements, and outstanding balances.
• Provide support in resolving disputes related to payments.
• Maintain professional and empathetic communication to encourage timely settlements.

• Documentation & Reporting

• Maintain accurate records of collection efforts, payments received, and outstanding accounts.
• Prepare daily/weekly reports on collection status for management review.
• Update CRM/ERP systems with payment and customer interaction details.

• Compliance & Process Adherence

• Ensure collection practices comply with legal, regulatory, and organizational policies.
• Follow data privacy and confidentiality protocols while handling customer information.
• Escalate high-risk or chronic defaulters to the senior management/legal team.

Qualifications & Skills

• Education

  : Minimum Bachelor’s degree in Commerce, Business Administration, Finance, or related field.

• Experience

  :
• 1–3 years of experience in collections, accounts receivable, or customer service (experience in banking/NBFC/utility preferred).

• Technical Skills

  :
• Proficiency in MS Office, CRM, and ERP systems.
• Knowledge of billing, invoicing, and payment processes.

• Soft Skills

  :
• Strong negotiation and persuasion skills.
• Excellent communication (verbal & written) and interpersonal skills.
• High level of integrity and customer-centric approach.
• Ability to handle pressure and meet targets.