Sales Coordinator

1. ROLE PURPOSE (WHY THIS POSITION EXISTS)

The Sales Coordinator – Domestic is responsible for end-to-end coordination of domestic sales orders, from initial customer inquiry to final dispatch and payment follow-up.
The role ensures accuracy, timeliness, internal coordination, and customer satisfaction, thereby enabling the sales team to achieve revenue targets smoothly and efficiently.

This position acts as a central communication link between customers, sales team, application engineering, production, planning, quality, logistics, and accounts.

2. KEY RESPONSIBILITIES & DETAILED ACCOUNTABILITIES

A. Customer Inquiry Management & Sales Support

• Receive, log, and manage all customer inquiries through email, phone, portals, or sales references.
• Understand customer requirements related to:
• Product type & specifications
• Application details
• Quantity & delivery timeline
• Provide prompt, professional, and accurate responses to customers.
• Support Sales Managers and field sales executives with:
• Quotation follow-ups
• Order status updates
• Customer coordination
• Maintain proper records of all communications for future reference and audits.

B. Quotation Preparation & Commercial Coordination

• Prepare accurate techno-commercial quotations in line with company pricing policy and approval matrix.
• Coordinate with Application Engineering for:
• Pump selection
• Technical datasheets
• GA drawings (if applicable)
• Ensure quotations clearly mention:
• Product details & specifications
• Pricing & discounts
• Taxes, freight, and delivery terms
• Payment terms and validity
• Track quotation status and actively follow up to convert inquiries into orders.

C. Order Review, Booking & Documentation

• Receive and thoroughly review Purchase Orders (POs) for:
• Pricing accuracy
• Quantity and scope
• Delivery schedules
• Commercial terms and conditions
• Highlight deviations or special conditions to Sales Manager for approval before booking.
• Prepare and issue:
• Order Acknowledgement
• Proforma Invoice (where applicable)
• Enter confirmed orders accurately into ERP/CRM system.

D. Order Execution & Dispatch Coordination

• Coordinate with Production & Planning to ensure timely manufacturing.
• Follow up with Stores for material availability.
• Coordinate with Quality & Testing for inspection and test schedules.
• Plan dispatch in coordination with Logistics and Transporters.
• Ensure all dispatch documents are accurate and complete:
• Tax Invoice
• Packing List
• E-way Bill
• Transporter details
• Share dispatch intimation and documents with customers promptly.

E. Payment Follow-up & Accounts Coordination

• Coordinate with the Accounts team for invoicing and payment status.
• Follow up with customers for:
• Invoice acknowledgement
• Payment commitments
• Outstanding dues
• Escalate payment delays or issues to Sales Manager / Management as required.

F. MIS, Reporting & Data Management

• Maintain accurate and updated records of:
• Inquiries
• Quotations
• Orders
• Dispatches
• Payments
• Prepare and submit:
• Daily inquiry & quotation tracker
• Weekly order execution status
• Monthly sales MIS for management review
• Ensure data accuracy for audits, reviews, and forecasting.

G. Internal Coordination & Process Compliance

• Act as a single point of coordination between sales, production, quality, logistics, and accounts.
• Ensure adherence to:
• Internal SOPs
• Documentation standards
• Approval workflows
• Support internal and external audits by providing sales records and reports.

3. SKILLS & COMPETENCIES REQUIRED

Technical / Functional Skills

• Understanding of sales coordination processes in manufacturing / engineering industry.
• Basic knowledge of pumps or industrial equipment preferred.
• Proficiency in:
• MS Excel (MIS, trackers)
• MS Word
• Professional email communication
• Experience with ERP / CRM systems is an advantage.

Behavioral / Soft Skills

• Strong communication and customer-handling skills.
• High attention to detail and accuracy.
• Excellent follow-up and coordination ability.
• Ability to handle multiple orders and deadlines.
• Proactive, organized, and solution-oriented mindset.

4. QUALIFICATION & EXPERIENCE

• Graduate / BBA / B.Com / B.Tech preferred.
• 1–4 years experience in sales coordination, inside sales, or sales support role.
• Experience in pump manufacturing / engineering products industry is an added advantage.
• Freshers with strong communication, coordination skills, and learning attitude may be considered.

5. KEY PERFORMANCE INDICATORS (KPIs)

• Inquiry response turnaround time
• Accuracy and timeliness of quotations
• Order processing and execution cycle time
• On-time dispatch coordination
• MIS accuracy and reporting discipline
• Customer satisfaction and issue resolution
• Support effectiveness to sales team targets

6. WORK ENVIRONMENT & EXPECTATIONS

• Office-based role with continuous cross-functional coordination.
• High interaction with customers and internal teams.
• Requires multitasking, ownership, and time management skills.

7. CAREER GROWTH

• Opportunity to grow into:
• Senior Sales Coordinator
• Inside Sales Executive
• Key Account Support

based on performance and capability.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Provident Fund

Work Location: In person