Sales coordinator

About Us

Sales Coordinator (Back Office)

About the Position:

Location:

Department:

Reporting To:

Experience Required:

Education:

• Key Responsibilities
  

Sales Support & Quote Management

• Convert customer inquiries (email/WhatsApp) into ERP-based quotations and proposals.
• Share accurate and timely quotes with customers.
• Follow up on open quotes and reasons for non-conversion.
• Re-quote based on internal discussions (pricing, brand, schedule, location).
• Close open quotes with documented reasons.
  

Order & PO Coordination

• Follow up on purchase orders and verify alignment with internal records (product specs, quantity, rates, delivery dates, payment terms).
• Ensure all special instructions are captured and executed.
  

Sample & Dispatch Coordination

• Record and track sample requests.
• Liaise with sample and procurement departments for dispatch and inward tracking.
• Coordinate with customers for sample feedback and evaluation.
  

Logistics & Documentation

• Issue dispatch instructions and coordinate with logistics for timely delivery and LR generation.
• Collaborate with the quality team for technical documentation (CoA, Halal, MSDS) and customer complaints.
  

Receivables & Reporting

• Follow up on payments and coordinate with accounts for receivables.
• Share negative data and feedback with supervisors to improve conversion.
• Prepare customer data and insights for meetings and reviews.
  

General Administration

• Maintain CRM records and ensure daily reporting.
• Support in ad-hoc tasks and cross-functional coordination as required.
• Candidate Profile:
  

Industry Experience

• Prior experience in a non-service, product-based trading company (preferably chemicals, flavours or fragrances).
• Familiarity with ERP systems and CRM tools.
  

Skills & Attributes

• Strong interpersonal and communication skills.
• Excellent time management and organizational abilities.
• Problem-solving mindset with a proactive attitude.
• Ability to work independently and collaboratively in a fast-paced environment.
• Detail-oriented with a customer service- first approach.