Sales Coach

About the Company

We are a leading organization committed to delivering exceptional service and quality. Our mission is to enhance customer experiences through innovative solutions and a dedicated workforce. We foster a culture of collaboration, continuous improvement, and professional growth.

About the Role

We are looking for a dynamic and self-driven Sales Coach & Quality Manager who can take ownership of end-to-end process improvement and training within our BPO operations. The ideal candidate will have a strong background in quality assurance, sales coaching, and process optimization, with the ability to motivate and develop teams to deliver consistent, high-quality performance. This is a strategic and hands-on role that blends coaching, quality management, and operational excellence.

Responsibilities

• Gain an in-depth understanding of all operational and sales processes within the organization.
• Design and refine quality frameworks and process checkpoints across departments.
• Ensure continuous quality checks are being performed and take proactive steps to raise standards.
• Coach and motivate sales and service staff to enhance communication, conversion, and customer experience.
• Lead a team of Quality Analysts – hire, train, guide, and evaluate their performance.
• Conduct regular calibration sessions with teams to maintain alignment on quality parameters.
• Identify skill gaps and design customized training sessions to improve sales effectiveness and service delivery.
• Resolve conflicts between the operations and quality teams through effective communication and teamwork.
• Review and analyze quality metrics, feedback, and trends to recommend actionable improvements.
• Participate in management meetings and contribute to strategic quality and sales initiatives.

Qualifications

• Minimum 5 years of experience in Quality Management, Sales Coaching, or Process Improvement in a BPO or customer service environment.

Required Skills

• Proven ability to develop, implement, and monitor quality processes.
• Strong communication, leadership, and people management skills.
• Excellent analytical ability with a creative and solution-oriented mindset.
• Ability to train, inspire, and influence teams toward continuous improvement.
• Self-starter who thrives in a dynamic and fast-paced environment.

Preferred Skills

• Experience in performance-based incentives and growth opportunities.
• Freedom to innovate and implement new process improvement strategies.
• Supportive and collaborative team culture.

Pay range and compensation package

Compensation: ₹5,00,000 – ₹7,00,000 per annum (based on experience and industry standards)

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices and strive to create a workplace that reflects the communities we serve.