Quality Analyst (Non-IT)

Job Description

Job description Candidates preferred from BPO/Call centres with good fluency in English Key Responsibilities Monitor and evaluate service calls and counseling sessions to assess adherence to quality standards and protocols. Conduct regular audits of student documentation and communication logs. Identify training needs and provide actionable feedback to counselors. Collaborate with the operations and training team to develop quality benchmarks and best practices. Generate daily/weekly/monthly quality reports and share findings with management. Analyze client feedback and complaints to identify trends and root causes. Assist in developing quality assurance policies, procedures, and training materials. Conduct mystery audits to ensure process integrity and compliance. Participate in team meetings and contribute to continuous improvement initiatives. Job Types: Full-time, Regular / Permanent Work hrs : 11:00 AM (noon ) to 8:00PM, Work from office - Mon to Sat Job location: Mumbai (Chembur) Candidates required from Mumbai location only. Job Type: Full-time Day shift Ability to commute/relocate: Chembur, Mumbai - Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Education: Bachelor's (Preferred) Experience: total work: 1 year (Preferred) Language: English (Preferred) Willingness to travel: 100% (Preferred) Job Type: Full-time Pay: ₹40,000.00 - ₹50,000.00 per month Benefits: Leave encashment Schedule: Day shift Work Location: In person *Speak with the HR* +91 9724784977 Job Type: Full-time Pay: ₹40,000.00 - ₹50,000.00 per month Benefits: Leave encashment Schedule: Day shift Work Location: In person