5 years

12 - 18 Lacs

Posted:1 week ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Part Time

Job Description

What we do

Refrigerated Containers (Reefers):

We offer portable cold storage solutions, maintaining temperatures from -25°C to +25°C for industries like pharmaceuticals, food, and floriculture.

Warehousing

Our facilities in Kolkata and Bhubaneswar provide secure storage with modern features like mobile pallet racking, advanced WMS software, and temperature control systems.

Dry Containers

Our durable dry containers provide secure and weather-resistant storage or transport solutions for non-temperature-sensitive goods across various industries.

ISO Tanks

Safe and efficient transport and storage solutions for chemicals and other specialized goods.

Transportation Services

Reliable and timely delivery of goods, ensuring your supply chain operates smoothly


Sales and Operations Head

Mandatory: Candidate must have experience in Cold Chain Logistics or a relevant logistics background
Job Title: Business Head (Cold Chain Transportation)
Location: Goregaon, Mumbai
Experience: Minimum 5+ years in a leadership / management role in the transportation or logistics industry
Salary: ₹1,00,000 – ₹1,50,000 per month

Company Overview – Crystal Logistics is India’s most trusted cold chain and warehousing partner, delivering reliable temperature-controlled logistics with excellence and integrity. We believe in empowering our people, fostering collaboration, and creating a growth-focused environment where every individual is valued, supported, and inspired to achieve their highest potential.

Role Summary – The Business Head will lead the overall growth, sales, and operational efficiency of our cold chain transportation division. This role requires deep industry knowledge in refrigerated transport, temperature-controlled logistics, and cold chain operations. The ideal candidate will drive revenue, manage key clients, strengthen operational performance, oversee fleet and logistics activities, and ensure compliance and profitability.

Key Responsibilities –
Strategic Planning & Growth:

  • Develop and execute strategic plans to achieve revenue, profit, and market expansion goals.
  • Identify new business opportunities in cold chain transportation and convert leads into long-term clients.
  • Analyse market trends, competitor activity, and customer needs to support business decisions.
  • Prepare business plans, financial forecasts, and performance reports.


Sales & Client Management:

  • Lead cold chain sales activities across reefer transport and distribution services.
  • Build and maintain strong relationships with clients, partners, and vendors.
  • Understand customer requirements and propose customized temperature-controlled logistics solutions.
  • Prepare quotations, proposals, and commercial agreements; drive contract closures.
  • Ensure achievement of monthly and quarterly sales targets.
  • Conduct regular client visits, follow-ups, and account management.


Operations & Fleet Oversight:

  • Oversee day-to-day operations of reefer fleet, dispatch planning, and temperature compliance.
  • Ensure timely deliveries, route optimization, and operational efficiency.
  • Monitor temperature logs, reefer performance, GPS tracking, and SLA adherence.
  • Coordinate with drivers, transport teams, warehouse staff, and service providers.
  • Ensure full compliance with cold chain SOPs, statutory requirements, and safety standards.
  • Coordinate with vendors for fleet mobilization, outsourced vehicles, and operational support.


Team Leadership & Performance Management:

  • Lead, motivate, and mentor operations, sales, and logistics teams.
  • Conduct performance reviews, identify training needs, and support employee development.
  • Maintain a positive, disciplined, and high-performing work culture.


Customer Service & Relationship Excellence:

  • Manage customer escalations and ensure timely resolution of issues.
  • Drive customer experience improvement initiatives.
  • Ensure high service reliability, temperature integrity, and delivery accuracy.


Financial & Compliance Management:

  • Manage budgets, cost control, and financial performance of the business unit.
  • Track KPIs such as fleet utilization, fuel efficiency, cost per trip, and customer satisfaction.
  • Evaluate vendor billing, negotiate rates, and optimize operational expenses.


Required Qualifications –

  • Bachelor’s degree in Business Administration, Logistics, Supply Chain, or related field.
  • MBA preferred.


Experience Requirements –

  • Minimum 5+ years of experience in the cold chain transportation / temperature-controlled logistics industry (mandatory).
  • Proven experience in sales, operations, business development, and team leadership roles within cold chain logistics.


Skills & Competencies –

Technical Skills:

  • Strong knowledge of cold chain logistics, reefer trucks, temperature monitoring, and compliant operations.
  • Expertise in sales, logistics planning, fleet management, and customer servicing.
  • Proficiency in MS Office (Excel, Word, PPT) and CRM/transport management systems.


Soft Skills:

  • Strong leadership and team management
  • Excellent communication and negotiation skills
  • Customer-focused mindset
  • Strategic thinking and problem-solving abilities
  • High accountability, ownership, and decision-making

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