Sales and Operations Head

Mandatory: Candidate must have experience in Cold Chain Logistics or a relevant logistics background
Job Title: Business Head (Cold Chain Transportation)
Location: Goregaon, Mumbai
Experience: Minimum 5+ years in a leadership / management role in the transportation or logistics industry
Salary: ₹1,00,000 – ₹1,50,000 per month

Company Overview – Crystal Logistics is India’s most trusted cold chain and warehousing partner, delivering reliable temperature-controlled logistics with excellence and integrity. We believe in empowering our people, fostering collaboration, and creating a growth-focused environment where every individual is valued, supported, and inspired to achieve their highest potential.

Role Summary – The Business Head will lead the overall growth, sales, and operational efficiency of our cold chain transportation division. This role requires deep industry knowledge in refrigerated transport, temperature-controlled logistics, and cold chain operations. The ideal candidate will drive revenue, manage key clients, strengthen operational performance, oversee fleet and logistics activities, and ensure compliance and profitability.

Key Responsibilities –
Strategic Planning & Growth:

• Develop and execute strategic plans to achieve revenue, profit, and market expansion goals.
• Identify new business opportunities in cold chain transportation and convert leads into long-term clients.
• Analyse market trends, competitor activity, and customer needs to support business decisions.
• Prepare business plans, financial forecasts, and performance reports.

Sales & Client Management:

• Lead cold chain sales activities across reefer transport and distribution services.
• Build and maintain strong relationships with clients, partners, and vendors.
• Understand customer requirements and propose customized temperature-controlled logistics solutions.
• Prepare quotations, proposals, and commercial agreements; drive contract closures.
• Ensure achievement of monthly and quarterly sales targets.
• Conduct regular client visits, follow-ups, and account management.

Operations & Fleet Oversight:

• Oversee day-to-day operations of reefer fleet, dispatch planning, and temperature compliance.
• Ensure timely deliveries, route optimization, and operational efficiency.
• Monitor temperature logs, reefer performance, GPS tracking, and SLA adherence.
• Coordinate with drivers, transport teams, warehouse staff, and service providers.
• Ensure full compliance with cold chain SOPs, statutory requirements, and safety standards.
• Coordinate with vendors for fleet mobilization, outsourced vehicles, and operational support.

Team Leadership & Performance Management:

• Lead, motivate, and mentor operations, sales, and logistics teams.
• Conduct performance reviews, identify training needs, and support employee development.
• Maintain a positive, disciplined, and high-performing work culture.

Customer Service & Relationship Excellence:

• Manage customer escalations and ensure timely resolution of issues.
• Drive customer experience improvement initiatives.
• Ensure high service reliability, temperature integrity, and delivery accuracy.

Financial & Compliance Management:

• Manage budgets, cost control, and financial performance of the business unit.
• Track KPIs such as fleet utilization, fuel efficiency, cost per trip, and customer satisfaction.
• Evaluate vendor billing, negotiate rates, and optimize operational expenses.

Required Qualifications –

• Bachelor’s degree in Business Administration, Logistics, Supply Chain, or related field.
• MBA preferred.

Experience Requirements –

• Minimum 5+ years of experience in the cold chain transportation / temperature-controlled logistics industry (mandatory).
• Proven experience in sales, operations, business development, and team leadership roles within cold chain logistics.

Skills & Competencies –
Technical Skills:

• Strong knowledge of cold chain logistics, reefer trucks, temperature monitoring, and compliant operations.
• Expertise in sales, logistics planning, fleet management, and customer servicing.
• Proficiency in MS Office (Excel, Word, PPT) and CRM/transport management systems.

Soft Skills:

• Strong leadership and team management
• Excellent communication and negotiation skills
• Customer-focused mindset
• Strategic thinking and problem-solving abilities
• High accountability, ownership, and decision-making