SailPoint Support Engineer

VHL Technologies Inc

0 years

0 Lacs

Hyderabad Telangana India

Posted:1 day ago| Platform:

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Skills Required

sailpoint support configuration iam provisioning abac certifications audit management cybersecurity communication security compliance agile kanban resolve monitoring patch certification aggregation correlation reconciliation drive

Work Mode

On-site

Job Type

Full Time

Job Description

Immediate to 30 days joining

Hybrid

Role Description:

Skills

Comprehensive understanding of SailPoint IIQ (configuration, administration, and deployment)
In-depth knowledge of IAM concepts (provisioning, RBAC/ABAC, certifications, audit compliance).
User Lifecycle Management (Joiner-Mover-Leaver processes).
Strong understanding of modern cybersecurity principles, Zero Trust, and least privilege.
Excellent problem-solving and communication skills to work cross-functionally with security, compliance, and IT teams.
Prior experience with Agile practices such as Kanban or Scrum

Roles and Responsibilities

Troubleshoot and resolve technical issues related to SailPoint components and integrations.
Perform health check monitoring on all SailPoint components to ensure consistent availability of system to end user.
Support and manage SailPoint production Infrastructure
Minor patch upgrades and break fix for SailPoint components.
Manage certification campaigns by working with Audit teams.
Optimize identity aggregation, correlation, and reconciliation processes.
Release and change management for build and deployment.
Champion problem and incident management best practices, SLA adherence, drive root cause resolution & reduce future incidents.
Participates in production support on-call rotation
Collaborates with vendor on root cause and helps drive mitigation or elimination actions for future incidents.
Identify opportunities for process improvement and effectively present them to decision makers
Demonstrate excellent time management skills and the ability to prioritize work in a highly dynamic environment

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