NOTE :: The shift time varies between 9PM(IST) to 6AM(IST) as permanent shift.(Mandatory) Essential Functions: Provide L1 and Basic technical assistance to Managed Services clients. Work with and assist the Managed Services Technical Account Manager with day-to-day application activities. Provide Account Provisioning, data entry and client onboarding support. Flexibility to work close to our client’s time zone to ensure proper coverage Primary Duties and Responsibilities: Research questions using available information resources Advise user on appropriate action Handle Access Requests as it pertains to but not limited to: File Shares, Mailboxes, AD groups etc. Log all interactions in a Managed Services case Track all time in the Managed Services portal Read technical manuals, confer with users, or conduct application diagnostics to investigate and resolve problems or to provide technical assistance and support. Continue with application training and certifications as it pertains to your client’s functions Skills and Qualifications: Troubleshooting - Determining causes of errors and deciding what to do about it. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Education and Work Experience: 1-2 years’ work experience in a service/support desk environment General knowledge of Active Directory and MS related applications SailPoint(Mandatory), Okta/ Ping/ Saviynt and ServiceNow knowledge a plus Show more Show less

NOTE:: This role requires the availability for EST hours - 8AM to 4PM OR 7AM to 3PM (Mandatory) You will be joining MajorKey Technologies as a Senior Identity Security Engineer to deploy, architect, and support the Privileged Access Management solution by CyberArk, for our growing global customer base. Primary Duties and Responsibilities Installation and configuration of Privileged Access Management solutions Customize CyberArk and other Privileged Access Management solutions Implement integrations with CyberArk Troubleshoot and support CyberArk based applications and systems Draft technical installation, configuration and customization specification documents Respond to customer requests for product or solution information Required Skills: 5+ years of experience in implementing CyberArk and other PAM solutions, IAM solutions, or security solutions (E.g. BeyondTrust, SailPoint, Ping, Okta, Saviynt) in client environments Enterprise and Cloud Authentication and Authorization Design/Implementation experience Active Directory Administration, especially consolidation and account migration AD Domain configuration, especially trusts and multi-site environments LDAP Administration and integration with AD SAML implementation and configuration experience MFA solution implementation Password management experience – policies, tools Some network level skills – load balancers, firewalls, routers, switches, LANs, WANs, IP routing Experience/Education: A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems, or demonstrated work experience CyberArk Certified Delivery Engineer (CDE) certification required (Mandate - Must) CyberArk Certified Privilege Cloud Engineer (CPC) certification - Preferred Show more Show less