NOTE :: The shift time varies between 9PM(IST) to 6AM(IST) as permanent shift.(Mandatory) Essential Functions: Provide L1 and Basic technical assistance to Managed Services clients. Work with and assist the Managed Services Technical Account Manager with day-to-day application activities. Provide Account Provisioning, data entry and client onboarding support. Flexibility to work close to our client’s time zone to ensure proper coverage Primary Duties and Responsibilities: Research questions using available information resources Advise user on appropriate action Handle Access Requests as it pertains to but not limited to: File Shares, Mailboxes, AD groups etc. Log all interactions in a Managed Services case Track all time in the Managed Services portal Read technical manuals, confer with users, or conduct application diagnostics to investigate and resolve problems or to provide technical assistance and support. Continue with application training and certifications as it pertains to your client’s functions Skills and Qualifications: Troubleshooting - Determining causes of errors and deciding what to do about it. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Education and Work Experience: 1-2 years’ work experience in a service/support desk environment General knowledge of Active Directory and MS related applications SailPoint(Mandatory), Okta/ Ping/ Saviynt and ServiceNow knowledge a plus Show more Show less
NOTE:: This role requires the availability for EST hours - 8AM to 4PM OR 7AM to 3PM (Mandatory) You will be joining MajorKey Technologies as a Senior Identity Security Engineer to deploy, architect, and support the Privileged Access Management solution by CyberArk, for our growing global customer base. Primary Duties and Responsibilities Installation and configuration of Privileged Access Management solutions Customize CyberArk and other Privileged Access Management solutions Implement integrations with CyberArk Troubleshoot and support CyberArk based applications and systems Draft technical installation, configuration and customization specification documents Respond to customer requests for product or solution information Required Skills: 5+ years of experience in implementing CyberArk and other PAM solutions, IAM solutions, or security solutions (E.g. BeyondTrust, SailPoint, Ping, Okta, Saviynt) in client environments Enterprise and Cloud Authentication and Authorization Design/Implementation experience Active Directory Administration, especially consolidation and account migration AD Domain configuration, especially trusts and multi-site environments LDAP Administration and integration with AD SAML implementation and configuration experience MFA solution implementation Password management experience – policies, tools Some network level skills – load balancers, firewalls, routers, switches, LANs, WANs, IP routing Experience/Education: A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems, or demonstrated work experience CyberArk Certified Delivery Engineer (CDE) certification required (Mandate - Must) CyberArk Certified Privilege Cloud Engineer (CPC) certification - Preferred Show more Show less
Note :: Only Immediate to 15Days(max.) joiners. Experience - 5Years to 8Years The HR Administrator is responsible for supporting the HR department in administrative and operational tasks, ensuring smooth employee lifecycle management, compliance with labor laws, and effective HR operations. Key Responsibilities: 1. Employee Records & Documentation • Maintain and update employee records, databases, and HR software. • Ensure proper documentation of employment contracts, offer letters, and other HR-related paperwork. 2. Recruitment & Onboarding • Assist in job postings, screening resumes, and scheduling interviews. • Support onboarding processes, including induction, document collection, and training coordination. 3. Payroll & Attendance Management • Monitor attendance, leave records, and work schedules. • Assist in payroll processing by ensuring accurate data collection for salaries, deductions, and reimbursements. 4. Employee Engagement & Welfare • Organize employee engagement activities, welfare programs, and celebrations. • Address basic employee queries regarding HR policies, leaves, benefits, and performance management. 5. Compliance & Legal Requirements • Ensure adherence to labor laws, tax regulations, and company policies. • Maintain compliance-related records (PF, ESI, Gratuity, etc.). 6. Performance Management & Training • Assist in performance appraisal documentation and coordination. • Support training sessions and maintain training records. 7. Exit Formalities • Handle employee resignations, clearance processes, and full & final settlements. • Conduct exit interviews and provide feedback to management. Qualifications & Skills: Education: • Bachelor’s degree in HR, Business Administration, or a related field. • MBA/PGDM in HR is preferred but not mandatory. Skills & Competencies: • Strong communication and interpersonal skills. • Knowledge of HR software (HRMS, payroll tools). • Basic understanding of labor laws and compliance requirements. • Organizational and time-management skills. • Proficiency in MS Office (Excel, Word, PowerPoint).