SailPoint Support Engineer

Job Description

NOTE :: The shift time varies between 9PM(IST) to 6AM(IST) as permanent shift.(Mandatory) Essential Functions: Provide L1 and Basic technical assistance to Managed Services clients. Work with and assist the Managed Services Technical Account Manager with day-to-day application activities. Provide Account Provisioning, data entry and client onboarding support. Flexibility to work close to our client’s time zone to ensure proper coverage Primary Duties and Responsibilities: Research questions using available information resources Advise user on appropriate action Handle Access Requests as it pertains to but not limited to: File Shares, Mailboxes, AD groups etc. Log all interactions in a Managed Services case Track all time in the Managed Services portal Read technical manuals, confer with users, or conduct application diagnostics to investigate and resolve problems or to provide technical assistance and support. Continue with application training and certifications as it pertains to your client’s functions Skills and Qualifications: Troubleshooting - Determining causes of errors and deciding what to do about it. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Education and Work Experience: 1-2 years’ work experience in a service/support desk environment General knowledge of Active Directory and MS related applications SailPoint(Mandatory), Okta/ Ping/ Saviynt and ServiceNow knowledge a plus Show more Show less