SailPoint Support Engineer

Location:

Experience:

Notice Period:

CTC:

About the Role

Key Responsibilities

• Perform daily operational checks for 

  SailPoint/ETAC/LDAP IDM

   systems, resolving authorization issues, integration problems, and exploration errors.
• Act as the first point of contact for user incidents via 

  ServiceNow

   and email, ensuring timely and effective resolution.
• Provide end-user support for IAM-related service requests, enhancing overall user experience.
• Collaborate with stakeholders to suggest and implement support process improvements.
• Participate in 

  knowledge transfer

   sessions with Paris OPS teams for continuous service enhancement.
• Utilize 

  Dynatrace

   and other monitoring tools to ensure server uptime and application performance.
• Contribute to 

  incident/change/problem management

   processes and maintain accurate documentation.

Required Skills & Qualifications

• Bachelors degree in Computer Science, Information Technology, or a related field (Masters degree preferred).
• 36 years of experience in 

  IAM support

   with strong expertise in 

  SailPoint

  .
• Knowledge of 

  CyberArk Enterprise Password Vault

   is a plus.
• Hands-on experience with 

  Linux RHEL

  , 

  Windows Server

  , middleware, and cloud-based application servers.
• Proficiency in using 

  ServiceNow

   for ITSM processes.
• Strong analytical, troubleshooting, and communication skills.

About NCG

Great Place to Work Certified

Why Join Us

• 6 months fully paid maternity leave & 5 days paternity leave.
• Comprehensive medical insurance from Day 1 (including spouse, children, and parents).
• Group Personal Accident Policy (2x annual salary) & Workmen's Compensation.
• Gratuity after 5 years (immediate for permanent disability cases).
• Employee Assistance Program for personal and professional well-being.