SailPoint Support Engineer Net Connect Private Limited

3.0 - 6.0 years

0 - 0 Lacs

bangalore

On-site

Location: Bangalore Experience: 3 - 6 Years Notice Period: Immediate to 15 Days CTC: 5 - 12 LPA About the Role We are seeking a skilled SailPoint Support Engineer to ensure the seamless operation of our Identity and Access Management (IAM) infrastructure. You will work in a collaborative environment, partnering with cross-functional teams to address incidents, manage service requests, and implement system improvements. This is an excellent opportunity to enhance your technical expertise while contributing to critical IAM operations for a global organization. Key Responsibilities Perform daily operational checks for SailPoint/ETAC/LDAP IDM systems, resolving authorization issues, integration problems, and exploration errors. Act as the first point of contact for user incidents via ServiceNow and email, ensuring timely and effective resolution. Provide end-user support for IAM-related service requests, enhancing overall user experience. Collaborate with stakeholders to suggest and implement support process improvements. Participate in knowledge transfer sessions with Paris OPS teams for continuous service enhancement. Utilize Dynatrace and other monitoring tools to ensure server uptime and application performance. Contribute to incident/change/problem management processes and maintain accurate documentation. Required Skills & Qualifications Bachelors degree in Computer Science, Information Technology, or a related field (Masters degree preferred). 36 years of experience in IAM support with strong expertise in SailPoint . Knowledge of CyberArk Enterprise Password Vault is a plus. Hands-on experience with Linux RHEL , Windows Server , middleware, and cloud-based application servers. Proficiency in using ServiceNow for ITSM processes. Strong analytical, troubleshooting, and communication skills. About NCG NetConnect Global (NCG) is a Great Place to Work Certified leader in digital transformation, engineering, and professional services . Since 1997, we have been helping global enterprises reimagine business operations with cutting-edge solutions in Cloud, Cybersecurity, AI/ML, and Data Analytics . With over 2,000 employees and a global alumni network exceeding 22,000 professionals, NCG is committed to innovation, operational excellence, and ethical standards. Why Join Us 6 months fully paid maternity leave & 5 days paternity leave. Comprehensive medical insurance from Day 1 (including spouse, children, and parents). Group Personal Accident Policy (2x annual salary) & Workmen's Compensation. Gratuity after 5 years (immediate for permanent disability cases). Employee Assistance Program for personal and professional well-being.

Posted 4 days ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.