Join a dynamic team working on cutting-edge identity solutions with SailPoint at one of Hyderabad's top tech hubs. Immediate joiners preferred. Great learning, fast growth, and exposure to global clients! Job Title: SailPoint Support Engineer Location: HiTech City, Hyderabad (Work from Office) Experience: 0 to 4 Years ( but preferred with 1 year) Notice Period: Immediate Joiners Preferred Job Description: We are looking for a motivated and detail-oriented SailPoint Support Engineer to join our Identity & Access Management (IAM) team in Hyderabad. The ideal candidate will support the administration, troubleshooting, and operational maintenance of SailPoint IdentityIQ platforms, ensuring secure and seamless access to enterprise systems. Key Responsibilities: Provide L1/L2 support for SailPoint IdentityIQ , resolving tickets related to user provisioning, access requests, and entitlement issues. Monitor daily scheduled jobs , connectors, and system logs; escalate complex issues to L3 or engineering teams. Troubleshoot user access issues across integrated systems like Active Directory, LDAP, or HRMS. Perform basic tasks like role modification, user onboarding/offboarding, and entitlement management. Collaborate with application owners and IAM leads to support audits, compliance checks, and access reviews. Document recurring issues, resolutions, and process improvements. Skills & Qualifications: 0 to 4 years of experience in IAM or application support, preferably with SailPoint IdentityIQ. Basic understanding of identity lifecycle management , provisioning workflows , and access reviews . Exposure to Java or BeanShell scripting is a plus. Familiarity with LDAP, Active Directory, and databases (MySQL/Oracle) preferred. Strong problem-solving skills and a willingness to learn in a fast-paced environment. Good communication and documentation skills. Additional Info: Work Mode: Work from Office (HiTech City, Hyderabad) Shifts: Rotational (including night or weekend support, as needed) Start Date: Immediate
Position: Entra ID (+SSO) L1 Support Experience: 3 to 6 Years Shift: Rotational shift deponed on the projects ( 8:30PM - 5:30AM IST / 4PM - 1 AM IST & 12am-9am IST ) NP: Immediate to 15 days Mode of Work: Hybrid / Remote Opportunity Microsoft Entra ID (Azure AD) Support login issues to Microsoft cloud apps Troubleshoot conditional access blocks or sign-in risks Guide on MFA setup and device trust issues Escalate complex identity sync or SSPR problems Microsoft Active Directory Assist with account unlocks, password resets, and group memberships Use ADUC or PowerShell for user object lookups Validate access for shared drives, applications, and domains Escalate issues like replication failure or AD DS outages AM Level 1 (L1) Roles and Responsibilities General Responsibilities L3 support functions as the highest level of technical escalation and acts as a bridge between internal IT operations, developers, security teams, and vendors. Incident Triage and Ticket Management Monitor IAM incident queues and respond via ServiceNow or other ticketing tools Categorize/prioritize issues per SLA and criticality Perform initial troubleshooting and escalate if needed Log all actions, findings, and resolutions clearly User Access and Identity Issues Resolve account lockouts, credential issues, and user login problems Provide assistance with entitlement validation and access requests Password and MFA Support: Perform or guide password resets securely Assist users with MFA registration, token resets, or device replacements Support OTP app troubleshooting (PingID, MS Authenticator, etc.) Service Requests Fulfil basic access provisioning and deprovisioning requests per SOP Assist with group assignments or permission changes Maintain detailed logs for compliance Knowledge Base Use & Contribution Use KBs and runbooks to resolve common issues Help identify gaps or outdated info in documentation Draft articles for frequent L1 issues and fixes