SailPoint Support Engineer

Location:

Experience:

Notice Period:

CTC:

About the Role

Key Responsibilities

• Perform daily operational checks for

  SailPoint/ETAC/LDAP IDM

  systems, resolving authorization issues, integration problems, and exploration errors.
• Act as the first point of contact for user incidents via

  ServiceNow

  and email, ensuring timely and effective resolution.
• Provide end-user support for IAM-related service requests, enhancing overall user experience.
  
• Collaborate with stakeholders to suggest and implement support process improvements.
  
• Participate in

  knowledge transfer

  sessions with Paris OPS teams for continuous service enhancement.
• Utilize

  Dynatrace

  and other monitoring tools to ensure server uptime and application performance.
• Contribute to

  incident/change/problem management

  processes and maintain accurate documentation.

Required Skills & Qualifications

• Bachelors degree in Computer Science, Information Technology, or a related field (Master’s degree preferred).
  
• 3–6 years of experience in

  IAM support

  with strong expertise in

  SailPoint

  .
• Knowledge of

  CyberArk Enterprise Password Vault

  is a plus.
• Hands-on experience with

  Linux RHEL

  ,

  Windows Server

  , middleware, and cloud-based application servers.
• Proficiency in using

  ServiceNow

  for ITSM processes.
• Strong analytical, troubleshooting, and communication skills.
  

About NCG

Great Place to Work Certified™

Why Join Us

• 6 months fully paid maternity leave & 5 days paternity leave.
  
• Comprehensive medical insurance from Day 1 (including spouse, children, and parents).
  
• Group Personal Accident Policy (2x annual salary) & Workmen's Compensation.
  
• Gratuity after 5 years (immediate for permanent disability cases).
  
• Employee Assistance Program for personal and professional well-being.