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Description
Job Discription: We are looking for an experienced RPA Automation Engineer with REWST expertise to design, build, and deploy automation workflows that optimize business operations across departments. This role is not limited to reusable templates or prebuilt connectors—it demands end-to-end automation thinking, custom API integrations, and orchestration of complex workflows across systems like ticketing, billing, alerts, user provisioning, and asset management. You’ll act as a key contributor to our automation-first strategy, helping scale operations, reduce costs, and eliminate manual tasks across the organization. ⸻ Key Responsibilities: • Analyze business processes across IT operations, HR, Finance, and Service Delivery to identify automation opportunities. • Design, build, and deploy end-to-end automation workflows using the REWST platform, combining logic, variables, triggers, timers, conditions, and APIs. • Build custom REST API integrations between REWST and platforms like: • Connec tWise / HaloPSA (Ticketing, Agreements, Time Entries) • Micros oft 365 / Entra ID (User Lifecycle Automation) • HubSpo t / QuickBooks (Sales & Billing Workflows) • N-able , CrowdStrike, Liongard (Security & Monitoring) • Create multi-step logic flows that include scheduling, data extraction, transformation, conditional branching, and output delivery (Slack, Email, Teams, SharePoint, SQL, etc.). • Contin uously monitor, troubleshoot, and enhance existing automations for performance, reliability, and data accuracy. • Build alerting, audit logs, and exception handling into all automations to support IT governance and compliance. • Docume nt every flow, input/output requirement, and integration clearly to support handover and scaling. • Collab orate with business stakeholders to translate workflows into efficient, scalable automations. • Contri bute to an internal automation roadmap and suggest new areas for automation based on impact analysis. ⸻ Requir e d Skills & Experience: • 2+ yea rs of experience with RPA tools (REWST preferred, but UiPath, Power Automate, Zapier, or others acceptable). • Strong understanding of workflow logic, data structuring, triggers, loops, and automation design patterns. • Hands- on experience with REST APIs, JSON, authentication (API key, OAuth2). • Famili arity with scripting or data processing languages (Python, JavaScript, or PowerShell is a plus). • Prior experience automating tasks across tools like PSA platforms, CRMs, ERPs, cloud platforms (Azure, M365), or monitoring tools. ⸻ Prefer r e d Qualifications: • Experi ence working in an MSP or IT Services environment. • Backgr ound in process mapping or business analysis. • Awaren ess of compliance standards (SOC 2, GDPR) in automation design. • Exposu re to webhook-based automation and cloud-native services (Azure Logic Apps, AWS Lambda, etc.) ⸻ Soft S k i l ls: • Logica l thinker with a “process-first” mindset. • Strong communication and documentation skills. • Abilit y to work in agile, cross-functional teams. • Self-s tarter attitude with a passion for continuous improvement. Show more Show less
