Returnship Program - Team Leader For Retail Banking Operations (RE)

Cognizant

7 - 8 years

15 - 25 Lacs

Hyderabad

Posted:5 days ago| Platform:

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Skills Required

financial analysis retail banking allocation retail operations forecasting payments merchandising retail sales budgeting retail merchandising merchandise planning excel mortgage operations buying onboarding portfolio management mutual funds credit retail planning finance

Work Mode

Work from Office

Job Type

Full Time

Job Description

Returnship Program - Team Leader for Retail Banking Operations (RE)

Education/ Experience / Expectations

Any graduate with a minimum 8+ years of work experience in international banking industry
General awareness of the international banking products and services
Open for Night shifts (6PM IST to 4AM IST) – No rotational or Day Shift
Location – Chennai & Hyderabad

Job Description:

Manage day to day operations meet/exceed the customer SLAs / expectations in terms of quality, TAT & Productivity and maintain internal metrics to measure performance, Identifying and correcting problem areas

Attention to detail and should be able to act as an SME of the process and should be able to grasp new concepts from onshore SMEs and cascade them to the team and maintain repository database
Mentor team members in picking up concepts and achieve expected results
Manage the Bank's branch requests and maintain relationship and Timely completion and review daily inflow from commercial bankers, bank customers and prospects
Action and respond to Ad-hoc requests and escalations in a timely fashion
Expertise in Credit Card Onboarding, mutual funds allocation and portfolio management, Mortgage payments and retail banking
Willing to learn with limited training and have complete knowledge of Client databases/applications designed by company which are unique
Supervise associates by monitoring volumes and patterns and schedule adherence. Report daily performance metrics, maintain agent level performance database and manage individual performance metrics
Maintain a database to track all customer complaints/ process issues and causes and drive actions to minimize them
Manage administrative functions of the team: Support hiring, maintaining cleanliness in ODC and managing ad hoc requests from Admin and transport teams
Maintain and update customer account related information in client applications.
Work in Hybrid model environment
Expertise in Excel – mandate

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