Retail Store Manager

Job Summary

We are seeking a highly motivated and experienced Retail Store Manager to lead and oversee all aspects of daily store operations. The ideal candidate will be responsible for managing staff, maintaining exceptional customer service standards, overseeing financial performance, coordinating with vendors, and optimizing inventory and merchandise. This position requires strong leadership skills, financial acumen, and a passion for creating a positive shopping experience.

Hiring for Multiple Locations: Vishakhapatnam, Guntur, Karimnagar, Nalgonda, Anantapur Town

Key Responsibilities

Daily Operations Management

• Open and close the store following all security and safety protocols.
• Oversee daily cash handling, deposits, and register reconciliation.
• Coordinate vendor deliveries, service appointments, and store maintenance needs.
• Manage unexpected challenges such as equipment malfunctions or emergencies efficiently and effectively.

Financial Oversight & Sales Goals

• Monitor daily, weekly, and monthly sales against set targets.
• Analyze sales reports to identify trends, opportunities, and areas for improvement.
• Manage store budgets, monitor expenses, and ensure cost control.
• Prepare and present regular financial reports to ownership or upper management.

Staff Management & Training

• Recruit, hire, train, and onboard new team members.
• Develop and maintain staff schedules that ensure adequate coverage while managing labor costs.
• Conduct regular performance reviews, coaching sessions, and team development initiatives.
• Address employee issues, resolve conflicts, and enforce disciplinary actions when necessary.

Customer Service & Experience

• Handle customer complaints and complex service issues professionally and empathetically.
• Train employees on customer service best practices and product knowledge.
• Monitor and analyze customer feedback to continuously improve service quality.
• Oversee return/exchange processes and accommodate special customer requests.

Inventory & Merchandise Management

• Maintain optimal inventory levels, placing orders proactively to prevent stockouts.
• Supervise receiving processes, ensuring accurate product placement and organization.
• Perform regular inventory audits, investigating and resolving any discrepancies.
• Oversee store layout and merchandising to drive traffic and maximize sales.

Required Skills and Qualifications

• Bachelor’s degree in Business, Retail Management, or a related field.
• At least 3 years of experience as a Store Manager or Retail Manager.
• Strong understanding of retail operations, sales performance, and financial management.
• Knowledge of the Indian retail market and customer expectations.
• Proficient with POS systems, inventory software, and Microsoft Office.
• Strong leadership and communication skills.
• A proven track record of meeting sales targets.
• Organized, detail-focused, and able to juggle many tasks at once.
• Able to speak multiple languages to connect with a diverse group of customers.
• Familiar with modern display techniques and stock tools.
• Comfortable using Microsoft Office and retail software.
• Basic knowledge of online retail and e-commerce trends.
• Willing to work on weekends, holidays, and during busy sales periods.

Job Type: Full-time

Pay: From ₹40,000.00 per month

Benefits:

• Paid sick time
• Provident Fund

Schedule:

• Day shift

Ability to commute/relocate:

• Vishakhapatnam, Andhra Pradesh: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• total work: 3 years (Preferred)

Work Location: In person