Role & responsibilities We are seeking a highly motivated and technically sound Magento Developer with 2 to 5 years of hands-on experience in developing, customizing, and managing Magento-based e-commerce solutions. The ideal candidate will have a solid background in building scalable and high-performance e-commerce platforms, with additional experience in Supply Chain Management (SCM) or large-scale e-commerce applications being a strong plus.You will be part of a cross-functional team working closely with designers, product managers, QA, and backend teams to deliver high-quality, user-centric features and enhancements. Key Responsibilities: Develop and maintain custom Magento 2 modules and themes as per business requirements. Translate business and functional requirements into technical solutions. Participate in planning, design, architecture, and code reviews. Work on integrating Magento with ERP, CRM, payment gateways, shipping providers, and third-party systems. Optimize performance for high traffic and improve the scalability of the Magento application. Maintain code integrity, security, and organization using version control tools (e.g., Git). Debug and troubleshoot application issues, and provide root cause analysis and fixes. Ensure timely and high-quality delivery of solutions. Collaborate with DevOps to manage deployments, staging environments, and performance monitoring. Keep up to date with the latest Magento features, trends, and best practices. Preferred candidate profile Strong hands-on experience with Magento 2.x development (custom module/theme development, plugin customization, etc.) Proficient in PHP , MySQL , JavaScript , Knockout.js , jQuery , HTML5 , CSS3 , and LESS/SASS . Experience in Magento REST/SOAP API integrations and 3rd-party service integration (ERP, logistics, payment gateways, etc.). Good understanding of Magento architecture (MVC, ORM, etc.) and caching mechanisms (Varnish, Redis, etc.). Proficient in code versioning tools such as Git, Bitbucket, etc. Experience with Magento CLI , Composer , and Magento Marketplace extensions .
Position Overview: As a Client Acquisition Manager, you will be responsible for identifying, engaging, and closing partnerships with educational institutions and corporate clients. Your focus will be on driving new business, building long-term relationships, and expanding our presence in the market. Key Responsibilities : • Identify and prospect new institutional/corporate clients in line with company goals. • Develop and execute strategies to acquire key accounts in the education sector. • Build and maintain a strong sales pipeline and deliver accurate forecasts. • Negotiate and close high-value deals while ensuring profitable growth. • Collaborate with cross-functional teams to ensure client satisfaction and retention. • Track market trends and competitors to refine acquisition strategies. Qualifications & Skills: • Bachelors or Master's degree in Business, Marketing, or a related field • 8-10 years of experience in B2B sales/client acquisition, preferably in EdTech • Proven track record of meeting or exceeding revenue targets • Strong presentation, negotiation, technology and branding skills • Ability to engage with senior stakeholders and build long-term relationships • Familiarity with CRM systems and sales analytics tools • High level of initiative, adaptability, and ownership • Flexible to travel across Andhra Pradesh and Telangana. Nice-to-Have: • Experience working with schools or educational bodies • Knowledge of the education ecosystem and decision-making processes • Existing network of institutional decision-makers is a strong plus
Role Overview: We are looking for a dynamic and results-driven Business Development Executive to join our growing sales team. You will play a key role in driving revenue growth by identifying new business opportunities, building client relationships, and promoting our educational products and services. Key Responsibilities: • Identify, qualify, and generate new business leads through various channels (cold calling, email campaigns, social media, etc.) • Conduct product presentations and demos for prospective clients. Understand customer needs and tailor solutions to address their challenges • Follow up on leads and maintain consistent communication with prospects through the sales cycle • Achieve and exceed monthly/quarterly sales targets and KPIs • Maintain accurate records of interactions and pipeline in CRM tools • Collaborate with the marketing and product teams for feedback and improvements Requirements: • 23 years of experience in sales, business development, or customer acquisition (EdTech background is a plus) • Strong communication, negotiation, and interpersonal skills • Self-motivated with a results-oriented mindset Preferred Skills: • Familiarity with the education domain • Strong analytical and problem-solving skills
Job Purpose: The Sales Administrative Manager is responsible for providing operational, logistical, and administrative support to the Sales function. This includes sales order processing, inventory coordination, reporting, stakeholder engagement, and ensuring smooth day to-day support for sales-related operations. The role requires strong coordination across departments such as Procurement, Warehouse, Logistics, Customer Support, IT, and Accounts to meet business goals effectively. Key Responsibilities: Sales Order Checking & Procurement Coordination : - Verify Sales Orders (SO Checking) to ensure accuracy. Track Purchase Order (PO) status confirmation of goods reached / not reached the warehouse. Ensure availability and ac curacy of inventory status to avoid stock discrepancies. Stakeholder Coordination: - Act as a single point of contact between Sales and internal departments such as: Procurement Team for order fulfilment and inventory alignment. Warehouse Team for dispatch coordination and material movement. Will be given books list follow up with Team. Logistics Team for delivery timelines and tracking shipments. Customer Support Team to address queries related to sales orders, returns, replacements, and RMA (Return Merchandise Authorization) statuses. IT Team to coordinate on ERP issues, or data integration. Accounts Team for invoicing, reconciliation, and payment status. Online & Kitting Management: - Oversee online listing and status of open links for school ordering portals. Track and follow up on online kitting progress and communicate link opening dates with stakeholders. Finalize online open link readiness and ensure correct data upload and accuracy. Sample Management & School Coordination: - Manage Teacher Sample kits follow up for sample availability and coordinate with school contacts for delivery. Support the approval workflow of samples internal approvals and school confirmations. Communicate dispatch timelines and ensure successful handover of materials to schools. Reporting & Analysis: - Prepare and circulate daily, weekly, and monthly MIS reports related to sales, and dispatches to schools. Maintain Excel dashboards for sales tracking, order processing, and online sales reporting. Create presentations and business review decks using PowerPoint for internal stakeholders. Communication & Issue Resolution: - Address internal and external queries through emails, WhatsApp, or calls, and ensure timely resolution. Maintain proper documentation and records for all correspondence and transactions. Skills & Qualifications: - 6-8 years of experience in sales administration, order management, or a similar role. Advanced Excel (Pivot, VLOOKUP, Macros), MIS Reporting, and PowerPoint. Hands-on experience with ERP systems (Microsoft D365 preferred). Strong coordination skills with cross-functional teams. Excellent communication (written & verbal) and problem-solving abilities. Ability to multitask and work under deadlines. Ability to manage multiple priorities and deadlines with minimal supervision Excellent interpersonal and communication skills for multi-team coordination Proactive problem-solving approach and ownership mindset Detail-oriented with strong organizational skills
Role & responsibilities Monitor accounts to identify outstanding debts and follow up with customers for timely payments. Apply incoming receipts to appropriate accounts in the accounting system. Creating & maintaining customer records and updating billing & shipping information as needed. Perform regular reconciliations of customer accounts to ensure accuracy. Collaborate with sales and customer service teams to resolve disputes or delays. Ensure compliance with internal controls, accounting policies, and financial regulations. Preferred candidate profile Should be well versed in Excel Should have analytical skills.
Role & responsibilities Monitor accounts to identify outstanding debts and follow up with customers for timely payments. Apply incoming receipts to appropriate accounts in the accounting system. Creating & maintaining customer records and updating billing & shipping information as needed. Perform regular reconciliations of customer accounts to ensure accuracy. Collaborate with sales and customer service teams to resolve disputes or delays. Ensure compliance with internal controls, accounting policies, and financial regulations. Preferred candidate profile Should be well versed in Excel Should have analytical skills.
Job Brief & Description The Executive Assistant to the Managing Director plays a pivotal role in providing comprehensive administrative support to the MD and ensuring the smooth functioning of the executive office. The position requires a proactive individual with strong organizational and communication skills, capable of managing multiple tasks and projects simultaneously. The ideal candidate should be adept at handling confidential information, managing schedules, and coordinating high-level meetings and events. Administrative Support: • Manage the MD's schedule, including arranging meetings, appointments, and travel. • Handle correspondence, including emails and phone calls, on behalf of the MD. • Prepare and edit reports, presentations, and other documents as required. • Organize and maintain the executives office, ensuring all documentation is up-to-date and accessible. Communication Liaison: • Serve as the primary point of contact between the MD and internal/external stakeholders. • Draft, review, and send communications on behalf of the MD. • Relay instructions and information from the MD to other employees and departments. Project Coordination: • Assist in the planning and execution of various projects as directed by the MD. • Monitor project timelines and follow up on key deliverables. • Coordinate with other departments and team members to ensure project objectives are met. Research and Analysis: • Conduct research on various topics as requested by the MD, such as market trends, competitor analysis, and new business opportunities. • Compile data and prepare reports to support decision-making processes. Meeting Coordination: • Organize and coordinate meetings, including preparing agendas, taking minutes, and following up on action items. • Arrange and manage executive-level meetings, including board meetings and senior management meetings. Confidentiality and Discretion: • Handle sensitive information with the utmost confidentiality and professionalism. • Maintain discretion in all communications and interactions involving the MD. Office Management: • Oversee the daily operations of the MDs office, ensuring all administrative processes run smoothly. • Manage office supplies and resources, as well as the maintenance of office equipment. Event Planning: • Plan and coordinate events, such as business meetings, conferences, and social events for the company or clients. • Manage event logistics, including venue selection, catering, and guest coordination. • Manage complete Travel plan includes visa and accommodation arrangements etc., Relationship Management: • Build and maintain relationships with key stakeholders, clients, and partners on behalf of the MD. • Act as a representative of the MD in various business and social settings. Strategic Support: • Provide strategic support by assisting in the development of business strategies and plans. • Participate in high-level discussions and contribute insights and recommendations. **Should be flexible to travel if required**
Position Overview: As a Client Acquisition Manager, you will be responsible for identifying, engaging, and closing partnerships with educational institutions and corporate clients. Your focus will be on driving new business, building long-term relationships, and expanding our presence in the market. Key Responsibilities: • Identify and prospect new institutional/corporate clients in line with company goals • Develop and execute strategies to acquire key accounts in the education sector • Build and maintain a strong sales pipeline and deliver accurate forecasts • Negotiate and close high-value deals while ensuring profitable growth • Collaborate with cross-functional teams to ensure client satisfaction and retention • Track market trends and competitors to refine acquisition strategies Qualifications & Skills: • Bachelors or Masters degree in Business, Marketing, or a related field • 8-10 years of experience in B2B sales/client acquisition, preferably in EdTech • Proven track record of meeting or exceeding revenue targets • Strong presentation, negotiation, technology and branding skills • Ability to engage with senior stakeholders and build long-term relationships • Familiarity with CRM systems and sales analytics tools • High level of initiative, adaptability, and ownership • Flexible to travel across Andhra Pradesh and Telangana. Nice-to-Have: • Experience working with schools or educational bodies • Knowledge of the education ecosystem and decision-making processes • Existing network of institutional decision-makers is a strong plus
Description We are seeking an experienced Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. The ideal candidate will be the first point of contact for our company, responsible for creating a welcoming environment for visitors and providing excellent customer service. Responsibilities Greet and welcome visitors in a professional manner. Answer, screen, and forward incoming phone calls. Maintain a tidy and organized reception area. Provide information about the organization and its services to clients and visitors. Schedule appointments and manage calendars for staff members. Handle incoming and outgoing mail and packages. Assist with administrative tasks as needed, such as data entry and filing. Handling Housekeeping team Skills and Qualifications Proven experience as a receptionist or in a similar role (3-7 years). Proficient in MS Office Suite (Word, Excel, PowerPoint) and office equipment. Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Ability to work independently and as part of a team. Knowledge of basic accounting and office management procedures. Professional appearance and demeanor.
DESIGNATION: Stationery Procurement & Operations Executive nge . Key Responsibilities 1. Stationery Samples • Receive stationery samples from the sales team. • Prepare and maintain class-wise list data upon receipt. • Coordinate with the warehouse team for sample arrangements. • Share class-wise data through email for internal approval and tracking. 2. Market Purchase • Initiate market purchases post stationery sample approval. • Coordinate with vendors regarding stock availability and pricing. • Procure stationery items for school and retail requirements. • Ensure timely delivery and maintain complete purchase documentation. 3. Inventory & Stationery Management • Plan and manage inventory across warehouse, retail, and online (portal) channels. • Track stock levels to ensure uninterrupted supply. • Suggest suitable alternative brands to schools when needed and obtain necessary approvals. 4. Stationery Purchase Orders (PO) • Update stationery status upon receiving materials from the warehouse. • Prepare, release, and track vendor-wise purchase orders as per requirements. • Send PO mail to vendors and follow up for dispatch confirmation and delivery timelines. 5. Indent Management (Schools & Retail Stores) • Receive and verify indents from schools and retail store managers. • Coordinate fulfillment and ensure dispatch adherence to schedule. • Maintain accurate records of fulfilled and pending indents. 6. Stationery Outstanding & Reconciliation • Monitor and review outstanding stationery for each school. • Coordinate with schools to confirm pending requirements and ensure closure. • Maintain periodic updates on stock reconciliation and report discrepancies. Required Skills & Competencies • Strong coordination and communication abilities. • In-depth knowledge of stationery products, vendors, and market trends. • Proficiency in MS Excel, email correspondence, and documentation. • Excellent attention to detail and record accuracy. • Strong multitasking and time management
Designation: Assistant Warehouse Manager - Online Operations Organization Name: CENTRAL BOOKS Since inception in 1947, Central Books has been serving schools, addressing core education supplies for all the curriculum needs. Central book shop prides itself as the leader among National distributors for educational products in Indian Market. Since three generations, CB has been serving kindergarten to twelfth standards. Serving to the customized needs of the schools, we have built a reliable client base with a healthy network bridging Educators, publishers and student- parent community. Our uninterrupted association with all of them speaks of Central Books reliability and commitment. To name a few clienteles of repute, we are associated officially with corporate school's which have their presence across Pan India, and to name a few Sri Chaitanya Group, Narayana Group Ravindra Bharathi Schools, St Joseph Schools Delhi Public Schools ¢ Johnson grammar schools, Geethanjali group schools and ¢ Oakridge International Schools. etc. Qualification: Any Graduate Experience: 5 to 8 years Industry Preferred- E-commerce & FMCG CTC: As per Industry Standards Location of posting: Mallapur, Hyderabad Skills Required E-commerce fulfillment and inventory control WMS/ERP systems and e-commerce integration Leadership and warehouse team management Analytical, process-oriented operations management Reporting, documentation, and compliance Quick learner and problem-solving skills. Job Purpose Is responsible for supporting end-to-end warehouse activities in a fast-paced e-commerce fulfillment environment. The role focuses on ensuring accurate inventory, efficient order processing, on-time dispatches, and a high level of customer satisfaction. The position involves supervising warehouse staff, managing WMS operations, and aligning processes with online sales demand. Key Responsibilities: 1. Order Fulfillment & Dispatch: • Oversee picking, packing, and dispatching online customer orders • Monitor daily order volumes and ensure timely delivery coordination with courier partners • Ensure accuracy in order processing to reduce returns and complaints 2. Inventory & Stock Control : • Maintain accurate and real-time inventory records using WMS or ERP • Conduct regular stock checks and cycle counts • Coordinate with procurement to restock high-demand SKUs and flag slow-moving items 3. Warehouse Team Management: • Supervise pickers, packers, and loaders across shifts • Assign tasks, monitor performance, and train staff on e-commerce order protocols • Maintain discipline and a productive work environment • Manage warehouse management systems (WMS), barcode scanners, and handheld devices • Resolve system discrepancies in real-time and report issues to IT/tech support • Ensure smooth integration between e-commerce platforms (Magento) and warehouse systems. • Track KPIs like order accuracy, dispatch time. • Prepare and present daily/weekly reports to management • Maintain documentation for goods received, shipped, and returned • Strong understanding of e-commerce fulfillment processes • Experience with WMS, barcode scanning, and ERP systems. • Good leadership and team management skills • Analytical and process-oriented mindset
DESIGNATION: Client Acquisition Manager (Mumbai) COMPANY: CBS HUB PVT LTD - Previously known as Central Books Since inception in 1947, Central Books has been serving schools, addressing core education supplies for all curriculum needs. CBS prides itself as the leader among National distributors for educational products in Indian Market. For the past three generations, CBS has been serving kindergarten to the twelfth standard. Serving to the customized needs of the schools, we have built a reliable client base with a healthy network bridging Educators, publishers and student- parent community. Our uninterrupted association with all of them speaks of CBS reliability and commitment. WEBSITE: www.centralbooks.in QUALIFICATION: MBA or related field EXPERIENCE: 5 to 10 years CTC: As per market standards REPORTING TO: Vice President LOCATION: Navi Mumbai Position Overview: As a Client Acquisition Manager, you will be responsible for identifying, engaging, and closing partnerships with educational institutions and corporate clients. Your focus will be on driving new business, building long-term relationships, and expanding our presence in the market. Key Responsibilities: • Identify and prospect new institutional/corporate clients in line with company goals • Develop and execute strategies to acquire key accounts in the education sector • Build and maintain a strong sales pipeline and deliver accurate forecasts • Negotiate and close high-value deals while ensuring profitable growth • Collaborate with cross-functional teams to ensure client satisfaction and retention • Track market trends and competitors to refine acquisition strategies Qualifications s Skills: • Bachelors or Masters degree in Business, Marketing, or a related field • 5-10 years of experience in B2B sales/client acquisition, preferably in EdTech • Proven track record of meeting or exceeding revenue targets • Strong presentation, negotiation, technology and branding skills • Ability to engage with senior stakeholders and build long-term relationships • Familiarity with CRM systems and sales analytics tools •High level of initiative, adaptability, and ownership • Flexible to travel across Navi Mumbai and Pune. Nice-to-Have: • Experience working with schools or educational bodies • Knowledge of the education ecosystem and decision-making processes • Existing network of institutional decision-makers is a strong plus
DESIGNATION: CUSTOMER CARE EXECUTIVE COMPANY: CBS HUB PVT LTD - A unit of Central Books Since inception in 1947, Central Books has been serving schools, addressing core education supplies for all curriculum needs. CBS prides itself as the leader among National distributors for educational products in Indian Market. For the past three generations, CBS has been serving kindergarten to twelfth standards. Serving to the customized needs of the schools, we have built a reliable client base with a healthy network bridging Educators, publishers and student- parent community. Our uninterrupted association with all of them speaks of CBS reliability and commitment. We are currently serving clients across Telangana, Andhra Pradesh, Maharashtra, Tamil Nadu, and Karnataka. At present, we operate physical warehouses in Hyderabad and Mumbai. As part of our expansion plans, we will be launching warehouse operations in additional states, including Tamil Nadu and Karnataka, in the coming years. Central Books operates a specialized e-commerce division that focuses on providing educational materials and services across India. Established in 2011 and headquartered in Hyderabad, Telangana, the company offers a comprehensive range of products including academic textbooks for various educational boards (CBSE, ICSE, State Boards), competitive exam guides (JEE, NEET), children's literature, general books, and stationery items. WEBSITE: www.centralbooks.in QUALIFICATION: Bachelors Degree EXPERIENCE: 3- 5 years CTC: As per market standards REPORTING TO: Operations Head JOB SUMMARY: We are seeking a dynamic and customer-focused Customer Care Executive to efficiently handle customer communications via email and phone calls, ensuring timely responses, complaint resolutions, and data accuracy. The role also involves supporting both online and offline operations, coordinating RMA closures, and maintaining service quality standards in line with CBSs operational policies and timelines. KEY RESPONSIBILITIES: 1. Emails and Calls Handling: • Respond promptly and professionally to customer emails and phone calls. • Ensure all tickets are acknowledged and replied to within the first instance (as per defined TAT). • Monitor and maintain overall average handling time (type-wise TAT) for tickets. 2. Complaint Closure: • Ensure first-call resolution wherever possible. •Track and manage assigned tickets versus closures on a daily, weekly, and monthly basis. Maintain high closure rates for tickets resolved on the first instance. • Ensure all complaints are closed within the defined turnaround time (TAT). 3. Quality Score: Follow approved email etiquettes and use appropriate canned responses Promote self-help options and guide customers efficiently Maintain an overall quality score above 98%. Ensure all customer interactions contain complete and accurate information. Adhere strictly to CBS communication and email-writing standards. 4. Offline and Online Support: •Support the sales team for both offline and online order-related queries. • Coordinate and resolve concerns related to stalls and book supplies. • Provide pre-sale and post-sale assistance to ensure seamless customer experience. 5. RMA (Return Merchandise Authorization): •Conduct regular follow-ups for RMA-related cases to ensure timely closure. •Accurately document and update RMA information in systems. •Ensure effective calling, data validation, and accuracy in reporting. DESIRED CANDIDATE PROFILE: Bachelors degree with 3- 5 years of experience in customer service or support operations. Excellent written and verbal communication skills. Strong proficiency in MS Excel, CRM, and ticketing systems. Ability to manage multiple tasks while maintaining attention to detail and accuracy. Positive, professional, and customer-first attitude. Problem-solving mindset with strong coordination and follow-up abilities. Ability to work effectively in a fast-paced, team-oriented environment.
Position Overview: - The Retail Store Manager will oversee the day-to-day operations of our retail store outlet, ensuring a positive customer experience and maximizing sales revenue. This position requires strong leadership, excellent communication skills, and a passion for books and retail management. Responsibilities: Store Operations Management: Supervise and manage all aspects of the retail store, including staffing, inventory management, and customer service. Ensure the store maintains high standards of cleanliness, organization, and presentation. Implement effective merchandising strategies to optimize product visibility and drive sales. Timely opening of Store and adherence to all the processes from store opening to closing Staff Management: Train, and motivate retail staff to deliver exceptional customer service and achieve sales targets. Schedule and assign tasks to staff, ensuring adequate coverage during operating hours. Provide coaching and performance feedback to staff members to foster professional growth and development. Sales and Revenue Generation : Develop and implement sales strategies to meet or exceed revenue targets for various product categories, including General & Competitive Books, Academic Books, Gifts & Stationery. Monitor sales performance, analyse trends, and identify opportunities for growth and improvement. Drive promotional activities and events to increase foot traffic and stimulate sales. Customer Service Excellence: Cultivate a customer-centric culture within the store, ensuring that all customers receive prompt, courteous, and knowledgeable assistance. Handle customer inquiries, complaints, and feedback in a professional and timely manner. Build and maintain strong customer relationships to foster loyalty and repeat business. Inventory Management: Oversee inventory procurement, stocking, and replenishment processes to maintain optimal product levels and minimize stockouts. Conduct regular inventory audits and cycle counts to ensure accuracy and identify discrepancies. Manage product returns, exchanges, and damaged goods in accordance with company policies. Financial Management: Tracking expenses and revenues to ensure profitability. Implement cost-control measures to optimize operational efficiency and maximize profit margins. Effective management of cash & payments compliance Compliance and Safety: Ensure compliance with all company policies, procedures, and regulations governing retail operations. Maintain a safe and secure environment for customers and staff, adhering to health and safety guidelines and protocols. Loss Prevention & Pilferage Control of the store Other Skills Strong leadership abilities, with the ability to motivate and inspire a team to achieve sales targets and deliver exceptional customer service. Excellent communication skills, both verbal and written, with the ability to interact effectively with customers, staff, and vendors. Sound knowledge of retail operations, merchandising techniques, and inventory management practices. Proficiency in Microsoft Office Suite and point-of-sale (POS) systems. Flexibility to work on weeks off and holidays as required. Passion for books, literature, and retailing, with a genuine enthusiasm for promoting reading and literacy.
DESIGNATION: WAREHOUSE MANAGER COMPANY : CBS HUB PVT LTD - A unit of Central Books COMPANY PROFILE : Since inception in 1947, Central Books has been serving schools, addressing core education supplies for all curriculum needs. CBS prides itself as the leader among National distributors for educational products in Indian Market. For the past three generations, CBS has been serving kindergarten to twelfth standards. Serving to the customized needs of the schools, we have built a reliable client base with a healthy network bridging Educators, publishers and student- parent community. Our uninterrupted association with all of them speaks of CBS reliability and commitment. We are currently serving clients across Telangana, Andhra Pradesh, Maharashtra, Tamil Nadu, and Karnataka. At present, we operate physical warehouses in Hyderabad and Mumbai. As part of our expansion plans, we will be launching warehouse operations in additional states, including Tamil Nadu and Karnataka, in the coming years. Central Books operates a specialized e-commerce division that focuses on providing educational materials and services across India. Established in 2011 and headquartered in Hyderabad, Telangana, the company offers a comprehensive range of products including academic textbooks for various educational boards (CBSE, ICSE, State Boards), competitive exam guides (JEE, NEET), children's literature, general books, and stationery items. WEBSITE: www.centralbooks.in QUALIFICATION: MBA or related field EXPERIENCE: 8 plus years CTC: As per market standards REPORTING TO: VP- SCM & Procurement LOCATION OF CURRENT: Madhavaram - Chennai Job Summary: We are seeking an experienced and dynamic Warehouse Manager to oversee and streamline warehouse operations, including inbound and outbound logistics, inventory control, and last-mile delivery. The ideal candidate should be a decisive leader with a deep understanding of warehouse operations and logistics planning. Familiarity with Microsoft D-365 Business Central ERP and proficiency in Excel are essential. Key Responsibilities: 1. Warehouse Operations: Oversee day-to-day operations of the warehouse facility. Ensure efficient receipt, storage, and dispatch of goods. 2. Inventory Management: Implement effective inventory control measures to optimize stocklevels. Conduct regular audits to maintain accurate inventory records. 3. Logistics Coordination: Collaborate with transportation providers to coordinate inbound and outbound shipments. Optimize shipping schedules to meet customer demands and reduce lead times. 4. Order Fulfilment: Oversee the end-to-end order fulfilment process. Implement strategies to expedite order processing and minimize fulfilments errors. 5. Team Leadership: Lead and motivate a diverse team of warehouse staff. Provide training and development opportunities to enhance team skills. 6. Quality Assurance: Implement and enforce quality control measures for incoming and outgoing shipments. Collaborate with suppliers and internal teams to resolve quality issues. 7. Process Improvement: Identify opportunities for process optimization and efficiency improvement. Implement best practices to enhance overall warehouse performance. Streamline SCM workflows to enhance efficiency and reduce costs. 8. Reporting and Analysis: Generate regular reports on key performance indicators (KPIs). Utilize data analysis to identify trends and areas for improvement.
Role Overview The Warehouse Manager is responsible for overseeing end-to-end warehouse operations, ensuring efficient inbound, storage, order processing, and outbound activities for business customers. The role requires strong process control, inventory accuracy, team management, and coordination with cross-functional departments to meet service-level commitments. Key Responsibilities 1. Warehouse Operations Management Oversee daily warehouse operations including receiving, put-away, storage, picking, packing, and dispatch. Ensure 100% adherence to SLAs for B2B order fulfilment. Optimize warehouse layout, space utilization, and material flow. Plan and allocate warehouse areas for smooth operations during peak season. Monitor productivity KPIs such as throughput, order accuracy, OTIF (On-Time In-Full), TAT, pick/pack rates. 2. Inventory Management Maintain accurate stock levels through regular cycle counts and physical audits. Investigate and resolve stock variances and discrepancies. Coordinate with procurement and planning teams for timely replenishment. 3. People & Team Management Lead and supervise warehouse executives, supervisors, and associates. Conduct training on SOPs, safety, and process improvements. Manage and train 3PL employees for day-to-day operations. Manage workforce planning, shift scheduling, and performance assessment. 4. Process Compliance & Documentation Ensure adherence to company SOPs, EHS norms, and statutory compliance. Maintain documentation for inbound, outbound, and inventory control. Support internal audit and compliance checks with required data and processes. 5. Technology & Systems Work on WMS/ERP systems for inventory, order management, and process automation. Generate operational reports and dashboards for performance tracking. Identify opportunities for automation and process improvements. 6. Vendor & Stakeholder Coordination Liaise with transporters, logistics partners, and suppliers for timely delivery and dispatch. Coordinate with Sales, Procurement, Finance, and Customer Service for smooth order processing. Resolve escalations related to order delays, shortages, or damages. 7. Cost & Productivity Optimization Monitor warehouse costs: manpower, transportation, storage, consumables, and wastage. Drive continuous improvement initiatives (5S, Lean, Kaizen). Improve operational efficiency without compromising accuracy or service quality. Key Skills & Competencies Strong understanding of B2B warehouse operations. Proficiency in WMS/ERP systems. Leadership, people management, and conflict resolution skills. Educational & Experience Requirements Bachelor's degree in Supply Chain, Logistics, Operations Management, or related field. 8 to 12 years of experience in warehouse operations, preferably in B2B, distribution, retail, or e-commerce. Experience in managing large teams and 3PL operations.
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